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CPAP.comReviews 1,469

3.5

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CPAP.com Reviews Summary

CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.

This summary is generated by AI, based on text from customer reviews

service
577
value
477
shipping
413
returns
229
quality
388

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Always have what you need in stock
December 22, 2021

The staff helped me through the whole process to select the CPAP machine and place the order. I paid a little extra for the one day shipping.

Date of experience: December 22, 2021
Ashley T. — CPAP.com Rep
over a year old

Hi Neil,
Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.

Hawaii
1 review
0 helpful votes
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I'm writing because I had some problems with CPAP delivery but then I spoke ro Daryl C and he was everything you want in customer service. He listened, didn't argue with me, said he would take responsibility for it, and boy did he ever! He is a natural leader and I wish he could train their whole company!

Date of experience: December 22, 2021
Ashley T. — CPAP.com Rep
over a year old

Hi Dawna,
We are very sorry for the problems with delivery. Thanks so much for letting us know that Daryl, provided you with the level of service you deserve. Please let us know if there is anything else we can assist you with.

New Mexico
1 review
0 helpful votes
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Great help from Shelley
December 22, 2021

The travel mask I purchased was missing from my order, I spoke to Shelley and she was able to send out a replacement for me. I am please with the level of service and promptness to responding to my issue.

Date of experience: December 22, 2021
Ashley T. — CPAP.com Rep
over a year old

Hi Sergio,
We are very sorry that you didn't receive your mask initially. Thanks for letting us know that Shelly, managed to resolve your concerns. We hope to hear from you again soon.

Wisconsin
1 review
0 helpful votes
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Great service
December 22, 2021

Shelly was very efficient and helpful. She quickly answered all of my questions, and even proactively gave me product comparisons to help me verify my choice. All around excellent service.

Date of experience: December 22, 2021
Ashley T. — CPAP.com Rep
over a year old

That's great! Thank you for letting us know that Shelly, provided you with great service. Please let us know if there is anything else we can assist you with.

Texas
1 review
0 helpful votes
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Great customer service
December 22, 2021

I have been using cpap.com for 3 years now because it is impossible to find local DME that haven't shut their doors. This company is very knowledgeable and helpful I recommend this company to everyone using CPAP. Brandy is the best!

Date of experience: December 22, 2021
Ashley T. — CPAP.com Rep
over a year old

Hi Ronnie,
Thank you for sharing your experience with us. We appreciate your business and we hope to hear from you again soon!

Pennsylvania
1 review
0 helpful votes
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Fabulous prompt service from Josyln M. She was knowledgeable, energetic, friendly and got me a new machine overnight as I left my machine in Florida and I live in Northeast OH. She saved the day by finding me a portable machine that was is in stock. It was truly a pleasure to deal with high level knowledgeable person and company who places the Customer 1st. Again, fabulous prompt service from Josyln M. Thank you, Josslyn, and Cpap, com. What an awesome experience.

Date of experience: December 22, 2021
Ashley T. — CPAP.com Rep
over a year old

Hey Timothy,
Thank you so much for the kind words! We're pleased to hear that Josslyn, provided you with the level of service that you deserve. Please let us know if there is anything else we can assist you with.

Colombia
1 review
0 helpful votes
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ATENCION CHAT DE KAYLA
December 22, 2021

TUVE PROBLEMAS PARA COMUNICARME POR EL TELEFONO YA QUE SE OIA MUY MAL POR ESO USE EL CHAT Y ESTUVO TODO PERFECTO GRACUAS KAYLA

Date of experience: December 22, 2021
Ashley T. — CPAP.com Rep
over a year old

Hola dario
Gracias por compartir su experiencia de chat con nosotros. Háganos saber si hay algo más en lo que podamos ayudarlo.

Minnesota
1 review
0 helpful votes
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Extremely happy customer
December 22, 2021

Brandy was very helpful and informative as to have always given me a second option to order the part online or she could order it for me now which made me feel very happy because I have a tough time with online ordering.

Date of experience: December 22, 2021
Ashley T. — CPAP.com Rep
over a year old

Hey Timothy,
Thank you for sharing your experience with us. We're always happy to assist, please let us know if there is anything else we can help you with.

Kentucky
1 review
0 helpful votes
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Thanks Kayla!
December 21, 2021

I used text to contact support and the bot only asked a couple of questions before transferring me to Kayla. She found the part I needed in about a minute. Purchased it and would 100% recommend the company and Kayla.

Date of experience: December 21, 2021
Ashley T. — CPAP.com Rep
over a year old

Hi John,
Thanks so much for the recommendation! We hope to hear from you again soon.

Ohio
1 review
0 helpful votes
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Ordering new cpap
December 21, 2021

Brandy was a great help for me with ordering my new cpap today. She made several suggestion for optional equipment which I then purchased. Made my ordering today a pleasurable experience.

Date of experience: December 21, 2021
Ashley T. — CPAP.com Rep
over a year old

Hi John,
Thank you for letting us know that Brandy, provided you with the needed assistance. Please let us know if there is anything else we can assist you with.

Indiana
1 review
0 helpful votes
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Great customer service
December 21, 2021

Daryl C helped me with my order, making it super simple! He helped me troubleshoot shipping and ensured I selected the right product.

Date of experience: December 21, 2021
Ashley T. — CPAP.com Rep
over a year old

That's great! Please let us know if there is anything else we can assist you with.

Georgia
1 review
0 helpful votes
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Jennifer was exceptional
December 21, 2021

Jennifer patiently, knowledgeably guided me through the process of review options for buying a machine

Date of experience: December 21, 2021
Ashley T. — CPAP.com Rep
over a year old

Hi Nathan,
Thank you for sharing your experience with us. We hope to hear from you again soon!

Florida
2 reviews
0 helpful votes
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Appreciative of your help
December 21, 2021

I called cpap.com because I was having an issue with my new equipment. Brandy answered my call and I explained my concerns. She was very helpful and gave me some very good suggestions. She directed me to the company's list of different options for face masks. I decided on one and she handled the return and the order for the new mask.

Date of experience: December 21, 2021
Ashley T. — CPAP.com Rep
over a year old

Hey David,
We are very sorry about the issue with your equipment. Thank you for letting us know that Brandy, managed to resolve your concerns. Please let us know if there is anything else we can assist you with.

California
1 review
0 helpful votes
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It was nice to talk with Daryl C about the different options for my Fisher Paykel hose and masks. He was very knowledgeable, polite, and easy to communicate with. Which made for a pleasant conversation and decision making.

Date of experience: December 20, 2021
Ashley T. — CPAP.com Rep
over a year old

Hi Naomi,
Thank you for letting us know that Daryl, provided you with a pleasant experience! We'll be sure to share your kind words him and please let us know if there is anything else we can assist you with.

California
1 review
0 helpful votes
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So easy, so helpful!
December 20, 2021

My experience with cpap.com has always been consistently good. The call-center for customer service is fast and efficient and the support staff is very patient. I really appreciate the patient customer service (Thank you Brandy!). Given the number of products and masks sometimes finding the right replacement-products can be confusing. I was able to send a photo to clarify what I was looking for and Brandy made sure I was getting the right product for my needs. I will continue to purchase replacement cpap products for my ResMed travel machine with cpap.com.

Date of experience: December 20, 2021
Ashley T. — CPAP.com Rep
over a year old

Hey Gloria,
We are pleased to hear that Brandy, provided you with the patient service that you deserve! We appreciate your business and hope to hear from you again soon.

Ohio
1 review
0 helpful votes
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Great service
December 20, 2021

Brandy from cpap.com made it a pleasure to do business with cpap.com. The refund process couldn't have been easier.

Date of experience: December 20, 2021
Ashley T. — CPAP.com Rep
over a year old

Hi Dave,
That's awesome! We hope to hear from you again soon.

California
1 review
0 helpful votes
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Shelly was efficient and thorough
December 20, 2021

I used the chat service to check order status, and got a thorough answer to all of my follow up questions. Well done!

Date of experience: December 20, 2021
Ashley T. — CPAP.com Rep
over a year old

Hi Kevin,
We're glad to hear that Shelly provided you with great service! Please let us know if there is anything else we can assist you with.,

Florida
1 review
0 helpful votes
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Had a great experience working with Brandy. She helped me find the correct CPAP machine/accessories for me and was professional and kind throughout the entire process!

Date of experience: December 19, 2021
Ashley T. — CPAP.com Rep
over a year old

Hi Kellie,
That's awesome! Thanks for sharing your experience with us and we hope to hear from you again soon.

Virginia
1 review
0 helpful votes
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Very helpful.
December 17, 2021

I touched base with CPAP.com regarding a number of issues and products. They were very helpful. Crystal helped me in the virtual chat. Great job! Thanks.

Date of experience: December 17, 2021
Ashley T. — CPAP.com Rep
over a year old

Hi Donald,
Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.

Texas
2 reviews
0 helpful votes
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Great Customer Service
December 17, 2021

Great customer service provided when I needed help with an existing order. Daryl C was more than helpful and made sure that all aspects of the order were addressed and ready to go out on time.

Date of experience: December 17, 2021
Ashley T. — CPAP.com Rep
over a year old

Hi Nick,
That's great! Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.

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