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CPAP.com Reviews Summary
CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.
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Dealt with a number of people via chat after ordering due to issues with FedEx. It took a while to get a resolution and the mask did get here; however, it wasn't what I expected and was immensely uncomfortable for me. I contacted them see what the return options were and the masks are insured. Thus, they issued an immediate refund for the mask and sent a return label for the unopened extra cushion I had ordered. I really can't complain about that at all and in spite of it not working out, CPAP.com and the last rep I worked with, Crystal, did an outstanding job of resolving my issue. Will definitely consider them in the future.
Went to Chat option very early today, bot couldn't answer so told me a real chatter would contact me. Promptly at 9am, Crystal came on, and answered my question immediately and sent me possible options. Efficient, friendly and with the answer required, can't get any better.
Hi Michael,
We're glad to hear that you received the level of service you deserve! Thanks for sharing your experience with us and please let us know if there is anything else we can assist you with.
I ordered a replacement machine and Brandy was extremely helpful in getting the right machine with the right accessories.
That's excellent! Please let us know if there is anything else we can assist you with.
Chad- best service from chad------------------------
No problem---------
Quick----------
Best----
No delay----
That's wonderful! Thanks for sharing your experience with us and we hope to hear from you again soon.
I spoke with Jennifer and she was very polite and extremely helpful. I had an issue with an item being out of stock. So she was able to find me a suitable alternative. I highly recommend Cpap.com for all your Cpap related needs.
Thank you so much for the recommendation! We're sorry about the out of stock item, but thank you for letting us know that Jennifer managed to resolve your concerns. Please let us know if there is anything else we can assist you with.
Brandy was very helpful and walked my through my transaction seamlessly. Plus she was pleasant to speak with.
Hi Michael,
Thank you for sharing your experience with us. We hope to hear from you again soon!
Agnes has a great help. She knew exactly what I was looking for, and gave me a link and info about it. This company offers great, quality products.
Hi Dorothy,
Thank you for sharing your experience with us. We hope to hear from you again soon!
Thank you for all. Good service
Agnes it's a good agent and she resolve my problem today
Have a nice day
Hi Denise,
You're most welcome. We'll be sure to share your kind words with Agnes and we hope to hear from you again soon!
I had my AirSense 10 in under 20 hours. Nice customer service rep named Daryl. I hear these dudes jacked their prices recently, but they had stock and I am desperate to stay awake during the daytime. I was willing to pay the premium and I'm happy.
Hi Daniela,
Thanks for letting us know that Daryl managed to provide you with premium service! Prices have increased recently due to a worldwide machine shortage, so we're sorry about that. Please let us know if there is anything else we can assist you with.
Brandy was very knowledgeable and very helpful!
Looked at my past orders and knew just what I needed.
Hi Cathy,
That's wonderful! Thanks for sharing your experience with us. We hope to hear from you again soon.
Brandy is very helpful. I was unable to get a CPAP machine without a prescription. She guided me what I need to do. Very Useful:-)
Hi Chauncy,
Thank you for letting us know that Brandy, provided you with helpful service. Please let us know if there is anything else we can assist you with.
Jennifer was extremely knowledgeable, polite, patient, and friendly. She helped me find the right machine for my needs as well as helping me place the order correctly because of all the changes necessary changes to my account.
Hey Scott,
Thank you for letting us know that you received the level of service that you deserve. We'll share your kind words with Jennifer and we hope to hear from you again soon!
I needed help with my order and Daryl helped out instantly. He understood my issue and fixed it so fast. I've never had such great service.
Hi Rachel,
We're glad to hear that Daryl provided you with the needed assistance. Please let us know if there is anything else we can assist you with.
Prices are competitive and went to place an order but had an issue with entering my payment information. Erica from customer service called me ASAP and was super helpful and personable and took care of me right away!
Hi Michelle,
We are very sorry for your troubles with entering your payment information. Thank you for letting us know that Erica managed to resolve your concerns. Please let us know if there is anything else we can assist you with.
Brandy was very kind and helpful. She was a pleasure to talk to. I will ask to speak with her when I call again. She made sure all my questions and concerns were answered. She made the whole process thoroughly enjoyable.
Hi Barbara,
That's great! Thank you for sharing your experience with us. We look forward to hearing from you again soon!
I needed a stand alone water chamber for my Remstar.The current one is on the fritz. Daryl helped me nicely getting the chamber and forwarding me to an agent to talk to and order the chamber.
Hi Thomas,
We're glad to hear that you received the assistance you needed. Please let us know if there is anything else we can assist you with.
I was very impressed with my customer service rep Shelly she was very helpful and quick.
I have always had a great experience with CPAP.com.
Hey Mark,
Awesome! Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
I had ordered a replacement part for my new Headgear on the website, when the Electronic receipt came through, I had noticed it was the wrong size. I called and got Brandy, and she informed me that I had entered the wrong part number (an older version that I had used, rather than the new one). She was able to cancel the mistake, and get me the corrected order into the pipeline, which I should get tomorrow. Very thankful for her help and taking away the stress to get me squared away with the right equipment. Thank you again Brandy!
Hi Neil,
We're pleased to hear that Brandy, provided you with the level of service you deserve. Please let us know if there is anything else we can assist you with.
With a recent diagnosis of sleep apnea and a worldwide shortage, I was able to find a machine on Cpap.com. Iva R. Walked me through the entire process and she was so patient and kind. They had my prescription and everything! I'll get my machine within a week! Free Shipping too!
Hi Wendy,
We are glad to hear that we could meet your CPAP needs. Please let us know if there is anything else we can assist you with.
I rarely take time to write reviews, but CPAP.com really does have the best customer service, hands down. This was my third or fourth time contacting them and every time their customer service is always fast, helpful, and enjoyable. Kayla (chat support) was extremely helpful with my situation today. So was Crystal (phone support, not sure if she spells her name with ''C'' or ''K'') who immediately called after my chat with Kayla to place my order. Thank you!
- A Very Happy Customer
From the business
Looking for CPAP (which stands for Continuous Positive Airway Pressure) equipment and information? We guarantee the lowest prices on top CPAP brands and tons of information to help treat Obstructive Sleep Apnea (OSA). Stop by for access to thousands of...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brian,
We're sorry to hear that the mask didn't work out for you. Thank you for letting us know that Crystal, provided you with great service! Please let us know if there is anything else we can assist you with.