CPAP.comReviews 1,469

I have been having difficulty using their website to order online. Wouldn't take my debit nor my credit card. After many tries, I decided to call. Got ahold of Jennifer and she was very patient and helpful to me. She placed my order without a hitch and went on to explain they have been having problems with ordering online. She asked me several questions to help them figure out where the problems lies. She was quite knowledgeable about the product I ordered and gave me helpful info about it.

Due to the holidays I had a lot of issues with shipping and it was a month long nightmare dealing with Fed Ex during that time. On 1/07/2022 I called and reached Iva R. I felt bad because she had to endure my story from the beginning nearly a month earlier. She listened, understood, put my on a brief hold and came back with a solution that made my DAY. She knocked it out of the park and then some and I am so thankful for what she did for me and may God Bless her for it as well! Thank you Iva R!

I used the chat function to deal with an issue on a defective item that I had ordered. Daryl took immediate action to rectify the situation. He reordered the item for me and supplied me with a shipping label to return the defective item.

BUY AGAIN? Yes, CPAP.com is an outstanding company, one I've used for many years. And Shelly did a great job today helping me with an issue concerning Order: *******. Thank you.

I've been buying here since January 2006. Their prices are significantly lower than those available through normal doctor and medical insurance channels because they don't take insurance, just give you what you need to file your own claim, out of network but still a savings. They have always taken good care of me. For my last order, a new CPAP machine on 12/08/2021, they helped me find the best deal on a suitable machine. I highly recommend this company. I regularly receive a lot of online advertising for other CPAP companies every time I use "CPAP" online. Once in a while I click on a link to see what they can do for me (as a retired purchasing and contracts manager I believe in comparison shopping). None of them has come close to matching CPAP.com's prices. Today I got more great help from Daryl via online chat. I only wish they would open the door a tiny crack to allow contactless curbside pickup and drop-off since I now live in Houston and could drive there easily as I did before covid. This would seem no more risky than UPS, FedEx, or USPS.

I chatted via text with Daryl. He was pleasant and was able to resolve my issue in seconds.
I am very happy.

I have used CPAP.COM for several years and have purchased all my supplies and even a new cpap machine. The customer service is excellent on the phone and the website is easy to use. Today I had a billing issue that was resolved by Brandy quickly and to my complete satisfaction.

My cpap was recalled. (UGH! I know that's a common problem right now.) My doctor has been unable to get a replacement to me. (I know--supply chain issues.) When I finally got hold of my RX and went on CPAP.com Agnes was quick to tell me which machines match my needs and I was on an off the site in under 8 minutes! Looking forward to a good night's sleep.

Very excellent products, and very excellent customer service. I'm a regular customer. Thank you very much

This review is for MaNia, and this was a great experience talking to her. She listened to my need and gave some advice for next decision on other accessories. Also completed the order in a reasonable time.

I purchased a cpap machine only to discover CPCP.COM is not in my insurance companies network and will not reimburse me for the purchase. I called the company and asked for a return and they're charging me $175 for restocking fee. I hadn't even opened the package. They said their customer satisfaction return policy was for masks only. I had purchased from them 3 other times but will never, ever, buy from them again.

Mrs. Agnes, thank you very much for your help to me. You are very helpfull. I am glad you. See you later. Sincerelely..

I placed an order earlier today for a mask and hose for my Resmed Air Mini (great travel machine) and an hour later realized I should have ordered a package of Hunidx cartridges at the same time. I called CPAP.com and was immediately connected with Brandy who was able to help me out in a mater of minutes using my order information from earlier today, I have always had good customer service and today was great! Thank you Brandy!

My experience could not have been better. Chad was courteous and responsive. He was familiar with my CPAP machine and was able to guide me to the correct choices for my replacement parts. I will definitely using this company going forward on all my future CPAP needs.

Had opportunity to talk and work with Chad today and it was an excellent discussion and I was very pleased with the result

I needed a copy of items in my file and Agnes was efficient in fulfilling my request. My information was received in my email account within minutes.

CPAP.com is a great company. Very easy to work with on the online chat. Was able to send prescription over and they reviewed right then to see what I needed. At the same time they were working on having someone call me to work on placing the order. They were not pushy about saying what I should be buying but listen to me and my ideas. Also had good suggestions for equipment I was wanting to buy.

Have bought all my machines and supplies from CPAP.com, the staff is always helpful and very friendly, especially Brandy.