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CPAP.com Reviews Summary
CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.
This summary is generated by AI, based on text from customer reviews
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I had a ton of questions on what to order and how to order. Shelly was super helpful and quick to respond. I appreciated the links for extra information too. Thank you!
These guys did a great job helping me cancel an order I placed by mistake! And then they help me find the right product and helped me order it.
We are always happy to assist! Please let us know if there is anything else we can help you with.
Chad was knowledgable, patient, and professional. His demeanor and level of service was exceptional.
That's excellent! Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
Ordered a warranty replacement in a few minutes. Crystal was very helpful. The SMS feature was easy to use.
Hey Stacey,
Thanks for sharing your experience with us. We hope to hear from you again soon!
Camyatta provided great service. She is very knowledgeable about the products and she helped me find a new CPAP mask. She also helped me to process a return of a previous order. I highly recommend her and CPAP.com.
Hey Mary,
That's wonderful! Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you.
Iva R listened to what I asked, gave me detailed answers and made a suggestion for the battery I wanted. Unlike many other salespeople, she found the best fit for my needs, not necessarily the most expensive one to boost her sales figures.
Hi Linda,
We are pleased to hear that Iva provided you with the level of care that you deserve,. We hope you enjoy your battery and please let us know if there is anything else we can assist you with.
Received my order today of RemZzz's and they were tiny! Sent an email to customer service, conversation with CRYSTAL realized I somehow ordered the nazil instead of full face mask liners. I was advised the correct liners would be mailed to me and to dispose of the incorrect liners. Great Customer service! Been ordering these for years and first issue and glad to hear on quick resolution! Thank you for great customer service!
Hey Julie,
Thank you for letting us know that you received the assistance you needed. We'll be sure to share your kind words with Crystal and we hope to hear from you again soon!
Talked to Crystal via text tonight. I am using my old bipap machine as my Dreamstation was recalled and has yet to be replaced. Crystal helped me with how I install the micro filter. Very helpful... thank you Crystal!
Hi Sandy,
We are glad to hear that you received the needed service. Please let us know if there is anything else we can assist you with.
I chatted online with Erica to check status of my order. She was able to identify the issue delaying my order very quickly. She then offered a solution and did all the leg work for me. My order will now be shipping soon.
Hi Bryan,
We are sorry about the delay with your order. Thank you for letting us know that Erica managed to resolve your concerns. We hope to hear from you again soon.
Daryl helped me today. Daryl answered all my questions on what I wanted to know. I asked Daryl how I would know if you guys received my prescription from my doctor. Daryl also told me how long it would take for you guys to get it.
Hi Jennifer,
Thank you for letting us know that Daryl was able to answer all of your questions. Please let us know if there is anything else we can assist you with.
Crystal was the live chat representative who helped me. I had a couple of questions about a cleaning product, and she had the answers I needed to make a purchase decision. It is nice to interact with people who know their product lines.
Hi Kimberly,
We are pleased to hear that you received the needed service. Please let us know if there is anything else we can assist you with.
Crystal did a great job, very knowledgeable and helpful. It was a great experience to chat with her!
That's great! Thank you for sharing your chat experience with us. We hope to hear from you again soon.
I ordered the ResMed AirFit P10 Nasal Pillow CPAP Mask with Head Gear. I ordered a few other items to support the CPAP Mask. I got notice the package was delivered on Saturday 1/8/22 front door. I looked in and out but the package was no where to be found. I called CPAP and told them the package was missing and it wasn't delivered to my address. Brandy didn't hesitate to make a replacement order and get it off on Fed Ex today. She was very polite and helpful to get my missing CPAP Mask replaced. The old mask was leaking and keeping my fiancee awake at night. I ordered the new one to help her get a good nights rest. Brandy, Thank you for your quick response and I wish you a wonderful New Year and plenty of support for the great service you provided for me today Great Job.
Bill Owens
Hi William,
We are very sorry that you didn't receive your initial delivery. Thank you for letting us know that Brandy, managed to quickly resolve your concerns. Please let us know if there is anything else we can assist you with.
Crystal was very efficient and quick in regards to dealing with a return - great company & experience
Hi Rachel,
That's wonderful! Thanks for sharing your experience with us. We hope to hear from you again soon.
Cannot say enough about Camyatta. Bent over backwards to be helpful. Converted metric to english measurements while on the phone. Impressive. Cpap.com should clone her.
Hi Richard,
Thank you so much for letting us know that you received the level of service that you deserve! We'll be sure to share your kind words with Camyatta and please we hope to hear from you again soon.
Excellent! Very pleased with the assistance i received with placing the order of what i needed. They kept my previous rx in my acct so when the item asked for a rx it was no problem,.
Hi Amy,
That's awesome! Thank you for sharing your experience with us. We hope to hear from you again soon.
The best customer service I've received from a company in years. They went above and beyond normal to resolve my issue.
Hey Joe,
We're glad to hear that you received the level of service you deserve! Please let us know if there is anything else we can assist you with.
Kayla was very helpful and kindly solved the issues we had. We got all the support we needed and got all the answers in short.
Hi Anna,
That's awesome! Thanks for sharing your experience with us. We hope to hear from you again soon.
Thank you Daryl. I certainly appreciate your time and efforts this morning. Very helpful and knowledgeable how to fix my issues. Again thank you
Hi Greg,
You're most welcome! Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
Great costumer service! Brandy was so helpful in fixing my online order and I ordered exactly what I was looking for.
That's great! Thank you for sharing your experience with us. We hope to hear from you again soon.
From the business
Looking for CPAP (which stands for Continuous Positive Airway Pressure) equipment and information? We guarantee the lowest prices on top CPAP brands and tons of information to help treat Obstructive Sleep Apnea (OSA). Stop by for access to thousands of...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dawn,
We're glad to hear that Shelly provided you with the great service that you deserve! Please let us know if there is anything else we can assist you with.