CPAP.comReviews 1,469

I was able to email a pic to better explain my issue to Shelly and she was able to help me pick the exact part I needed.

Kayla helped me today and she was very smart. She understood what I was asking and was able to give me the information I was looking for without a million questions. If you have a question I highly suggest you give the chat a try! It was a real person and finding out the information was quick!

Thank you Kayla!

I had several questions about the Z2 CPAP device. Shelly was very helpful and quickly answered all my questions.

Shelly and Kayla were very helpful in providing the information I needed on two separate calls. I appreciated the option of having an online chat rather than having to rely on email or phone.

Crystal was responsive and helpful in her chat response to my questions.CPAP.com is an excellent source for CPAP equipment. They ship promptly and always have items in stock.

Darryl (not Larry or brother Daryl, this was the *other* Daryl) helped me with the online chat feature at cpap.com before handing me off to agent Agnes (of God) where I completed my purchase. She provided lots of insight on the appliance and the power supply that I might need.

For their names, they didn't use the parenthetical references that I did in my review. I wanted to separate my review from others just to make sure you don't think I'm a bot from China.

I placed an order online and forgot to indicate that I wanted it sent overnight. I did a chat session with Shelly and she was most helpful. Thanks to her, she noticed that the prescription was for an auto CPAP and the one I was ordering was not an auto. So she gave me a recommendation for an auto CPAP and changed my order and is having it sent overnight. Shelly is just the type of customer service rep you want to keep. Thanks for everything, Shelly.

I had an issue with order I placed. I called and was lucky enough to talk with Daryl. He quickly figured out that the order name and prescription name did not match and was holding up the order. My screw up and he fixed fast and friendly without pointing out it was my screw up. Pleasant, polite, knowledgeable and fast - what more could you want? Thanks Daryl!

Spoke with Daryl today. He assisted me with a speedy solution to my problem as I was trying to find an SD card for my machine.

Shelly was courteous and efficient and a big help in getting my order processed and on its way! TWO THUMBS UP!

Chatted with Kayla. Very knowledgeable and explained everything step by step.
Courteous and informative. Excellent experience.

Shelly provided the exact information I was trying to find out today. I wanted more information on MyAir data interpretation for my REMED Airsense10 usage. Thanks, Shelly!

I have had an order back ordered for over a month. I chatted with Brandy and she discovered the hold up of the order. She explained what was keeping the order from being shipped and then removed the backup items so that I would receive the rest of my order. She also processed a refund. Brandy was very professional and efficient.

I have been very happy with cpap.com. Orders are prompt. Customer service both by phone and by online chat have been wonderful. I have had to return a couple masks and was able to do so easily.

Contacted their chat support to help me with a return (mask fit issue), and Daryl was kind and efficient at handling my issue. My original order was also shipped promptly and was without issue. I will be buying again. Thank you!

Daryl gave great customer service and answered all my questions. He answered all questions pertaining to my current prescription and supplies that it covered.

I needed help with my order, and Shelly was kind, competent, and helpful throughout the dialog and helped me resolve my issues. Thanks Shelly!

It is so confusing to find the perfect mask as well as machine as well as travel CPAP. Especially when there are so many available and so many sites. CPAP.com allows me to return the mask I will not like. That was my deciding factor. Otherwise I could be left with 3 masks laying around. Crystal answered ALL my questions, and I had atleast 100. She remained professional and calm even at my stupid questions. But I learned more from Crystal today than the other sites I had called, so now I am going shopping for all my new equipment. Wish me luck! Are you confused? Call Crystal, she's very informative on CPAP's. :)