CPAP.comReviews 1,469

My first purchase, ComfortGel nasal mask was a bit large. Agnes gave GREAT customer service and I'm getting the Petite. Can't say enough good about site, service etc. I'm a happy customer.

After looking at several websites and finding no one responsive to calls or chat requests on those sites I tried CPAP.com. Crystal was with me in a few moments and answered all questions. She knew the answers to my questions about use of not-usually-combined components and was so very knowledgeable and responsive, polite, an excellent customer-service representative. I am preparing to place my order because of Crystal's representation of the company, especially compared with other, previous attempts at contacting other vendors.

Ashleigh M in customer service was terrific. My issue was somewhat complicated but she stuck with it and completely resolved my issue. In fact she went above and beyond. She is a great representative of the company. Fully satisfied.

Sorry I didn't get the names of the telephone reps who helped me. I'd made an order from this company but the product was never delivered by the private shipping company. So two + weeks later I called the CPAP.com toll free help line to ask that they file a complaint and to start a claim. The reps did more than that. They immediately sent me a replacement order for free, via USPS and the new product arrived the same week. Later, as I reviewed their policies and terms, I realized that such good service is usual for them. This is impressive. Thank you CPAP.com!

I was unable to find a product online so I used the chat function. Chad was very helpful and efficient - and sent me the link to my product within seconds. Thanks again, Chad!

Daryl was very helpful and hooked me up. Thank you!...

Kayla provided great customer service on our online chat. My order did not arrive as Fed Ex indicated. I will be sent another order as a courtesy. I will recommend CPAP. Com to everyone.

Rather than bounce around the website I wanted to speak with a real human before dropping $2,000. I worked with Daryl, who was a service ninja, really helpful, responsive and nice.

I just ordered another mask and called to speak specifically with Daryl to get it done. Thanks!

I'm not sure I've ever had better service via a website "live chat" than what Agnes provided. She was very quick with answers and alternatives for my issue. Very impressive! One point of feedback that I will share, since I'm a writer and this bothers me more than it probably should: Agnes typed "your welcome" a few times in our chat and it, of course, should be "you're welcome." I know, I know, grammar police. I'm annoying. Sorry for that... just trying to help since Agnes was so helpful to me. Also, the agent Crystal called me to complete my order and she was very pleasant and helpful. Thanks again!

Shelly was very helpful in navigating the website with me, to find a a nasal mask that will fill my rather specific needs.

I got some help from Shelley to buy an additional mask.He/She was very kind and helpful. I'm very satisfied with the help of the staff.

I have a ResMed from CPAP.com and last night it just stopped working in the middle of the night. I tried everything I knew and then googled for clues and then called CPAP.com. Daryl was very kind to work with and he took me through a few steps and had it working in only a few minutes. I'm so glad I do business with this firm. Mary M.

I spoke with Daryl today to order a new CPAP, what a nice experience! He was very nice, knew what he was doing and I was able to complete my order in a matter of minutes. We need more Daryl's in business.
Thank you,

Frances Hale

I have been having serious date transfer issues with a new ResMed CPAP machine I bought through CPAP.com. Carol M. Called me and very empathetically is helping resolve the issues. She was very special and everything I could say about her would denote excellence.

Leonard M. Roth