CPAP.comReviews 1,469

I needed to confirm a prescription on file from 9 years ago. I tried the CPAP.com "chat" and was pleasantly surprised at how fast I received the answer. The chat representative (Erika) was able to locate the information and provided me with the answer to my question. All good with this customer service experience.

Agnes assisted me with an order issue, found an issue I hadn't noticed and helped me correct it quickly and easily. Fantastic service!

I received chat support at CPAP.com from Chad, who was very accommodating and helpful in cancelling an order I made by mistake through PayPal. Excellent customer service!

I am very interested in ordering the Resmed Airsense 11. I spoke with representative Crystal from CPAP.com and she answered ALL of my questions quickly and in great detail. Very satisfied with how the whole conversation went down. CPAP.com will be getting my business. Tony C.

Hello, today Daryl helped me in my purchase of the transcend 3 travel cpap. He was Very helpful and he has the Patience of a GOD! He's an Excellent addition to your team!

I check in by chat whenever I have a question about my CPAP machine. Today Shelly answered my questions about how to use the SD Card. I didn't have to wait, the answer was correct, helpful, and concise. What more can you ask for? CPAP.com's customer service is especially impressive given how difficult it is to find people who want to work in customer service contact centers in these strange times.
Thank you, Shelly.

Shelly was terrific. She was quick to help with my problem and didn't ask 50 million questions like other chats have done to me.

I have been on CPAP therapy now for 25 years and must say that I am SO GLAD I found this wonderful company probably 17 years ago now! I have continued to go to them for several reasons that I was reminded of just now when I called into their support line and talked to Jennifer J. I've been having issues with dry mouth and my sinuses with the colder weather and seasonal allergies and have not been sleeping well at all despite having a top of the line RedMed Airsense 10 auto-set cpap machine that I bought a few years ago from CPAP.com. Jennifer, just like everyone else I've talked to over the years at this company, knows her stuff! She was so patient with me and walked me through all my settings to make sure I could make some changes that could help me have a better night's sleep. We also discussed a good recommendation for a full face mask to try out when my allergies are bothering me and placed an order for me that will arrive overnight! Jennifer really made me feel like there is hope for a better night's sleep now and I am grateful for her help!

So if you need to order cpap equipment or accessories, don't look anywhere else. This company rocks! And when something goes wrong in the future, they will be there to help you find a solution.

Thanks Jennifer J!

I was very pleased with Crystal's help and knowledge. She was very helpful! I would gladly consider Cpap.com

It was easy to get the help I needed for ordering a new Cpap machine. I wanted to talk to an actual human. After I texted my request and phone number, a pleasant, helpful young man (Daryl C) called me. Daryl knew the product well. In a matter of minutes my order was complete. A positive experience.

CPAP un excelente lugar para comprar todo lo que necesito. Un buen precio, buenas promociones, el servicio es impecable. La atención siempre ha sido la mejor. Muchas gracias!

Recently have a cpap machine break down on me and had reorder a part for an older machine. Cpap worked with me and made it happen. BUT that order machine recently stop working and I had to order a whole new Cpap machine. Crystal at Cpap was great and made it simple... Thank again Crystal and Cpap.

SHELLY WAS HELPFUL EFFICIENT AND FRIENDLY. MY RETURN WAS PROCESSED WITHOUT ANY PROBLEMS. I APPRECIEATE THE ONLINE CHAT TO HANDLE THIS RETURN.

I contacted CPAP.com website and used their Chat to let them know that items that had reportedly been delivered had not arrived. I spent about 5 minutes on the Chat with Shelly while she tracked the package and decided upon a response. She sent out a replacement order. The issue was apparently with the US Post Office, but CPAP made it right. Could not ask for more.

Camyatta B was amazing with her willingness to help solve a technical issue with a mask. She took the time to do research on the product because the manufacturer doesn't want to provide this kind of service. She helped me with a discount to purchase a replacement because I was just outside the return period.

I found out that my current CPAP Mask has been discontinued. I needed to purchase a new Mask. I was not able to find my prescription. Korinne was able to help me get a complete New Mask without my prescription by buying it in parts. It actually was slight less then buying the Mask complete. She was so helpful and professional. Sure a pleasure to work with. When I need new parts or whatever, I will call back and ask for her again. Thank You Korinne K.