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CPAP.com Reviews Summary
CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.
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I dealt with Kayla over the phone. She was awesome. The process was quick and painless! Thanks Kayla!
Daryl was such a help today. I am new to CPAP and his immediate help with my issue was so wonderful!
Hi George,
We're glad to hear that Daryl, provided you with the level of care you needed. Please let us know if there is anything else we can assist you with.
I got terrific help from Crystal and Erica in the chat room of CPAP.com. I wanted to get my S9 working the same way as my Airmini to remove the ramp and get some EPR. They patiently walked me through all the steps and even let me have some time to test the settings to see if It was what I was trying to achieve. This is what I call service. I have been using CPAP.COM for over 12 years now and have bought about 6 or 7 machines already from them. They have always helped and prices are reasonable!
Hey Lourdes,
Thank you so much for letting us know that Crystal and Erica, managed to provide you with the level of assistance you needed. We appreciate your business and hope to hear from you again soon!
I've been a customer of CPAP.com for many, many years. Their customer service, whether by telephone or online, has always been nothing less than great. Today I had a customer service query that Chad resolved for me in just a few minutes. Great service!
Hey Jonathan,
Thanks for your kind words! We appreciate your business and hope to hear from you again soon.
I was so afraid it would be a long process ordering a new cpap machine but I was wrong. Korinne walked me through the process. Couldnt have been any easier. Thank you Korinne for your help. Love cpap.com!
Hi Mary,
We are glad ti hear that you received the level of service you needed. We'll be sure to share your kind words with Korinne and please let us know if there is anything else we can assist you with.
I spoke to Daryl on quick chat. He was wonderful! Answered all my questions with no wait time. Very knowledgeable.
Awesome! Please let us know if there is anything else we can assist you with.
Crystal, did a great job finding my options and guiding me to a potential solution to the noise issue I had with my original Nasal Pillow Mask.
Hi Joseph,
We are glad to hear that Crystal provided you with the needed assistance. Please let us know if there is anything else we can assist you with.
I had a very good chat with Camyatta She was able to answer several questions for me and then help me to order my new CPAP machine. Camyatta was very professional and very helpful.
Hey Luis,
Thank you for sharing your experience with us. We hope to hear from you again soon!
Such a great experience working with Jennifer J. Informative, friendly. Very helpful! With problem-solving and explaining!
Awesome! We hope to hear from you again soon.
Korinne, my customer service lady solved a small order problem immediately and in an efficient and innovative manner. I'm very pleased with CPAP.com and look forward to doing business with them in the future!
Hi David,
Thank you for letting us know that Korinne, managed to resolve your concerns. Please let us know if there is anything else we can assist you with.
I needed to return a Lumin Bullet because it didn't work for my CPAP hose. Crystal was very helpful, friendly and courteous! Thank you for your assistance! Bill E.
Hi William,
You're most welcome! We are very sorry that the Lumin Bullet, would not work for your needs, but thank you for sharing your experience with us. We hope to hear from you again.
I engaged in a caht with Erica. She answered all my questions fully and quickly. I was impressed with her knowledge and anticipation of additional needs.
Thank you for letting us know that you received great service! Please let us know if there is anything else we can assist you with.
Daryl provided thorough answers in a very timely manner and followed up with specific info and details.
Much appreciated.
Hi Claudia,
Thank you for sharing your experience with us! Please let us know if there is anything else we can assist you with.
Chad was terrific helping me figure out what I needed for operating my CPAP without electricity. Really appreciate it.
Hey Jennifer,
We're glad to hear that Chad managed to assist you. Please let us know if there is anything else we can assist you with.
Crystal was able to provide me many options I was seeking and she was able to direct me to the best available product for my needs. Perfect experience.
Hi David,
That's awesome! Please let us know if there is anything else we can assist you with.
Brandy was very knowledgeable and helpful in my questions re my new cpap machine. She should be commended for either being well trained or recognized for being a good listener.
Hi Gilbert,
We are pleased to hear that you received the level of service you deserve. We'll be sure to share your kind words with Brandy and we hope to hear from you again soon!
Crystal was knowledgeable and helped me pinpoint some problems with mask leakage. She did not pressure me into buying a product but did provide the links to the Cpap items that will be helpful when I requested them. I will reach out to them and purchase items from Cpap.com again. Thanks Crystal.
Hey Janet,
That's wonderful! We look forward to hearing from you again soon.
After entering an order, got email with instructions on how to have CPAP.com request a prescription from my doctor. Website does not seem to match the instructions, so entered chat session with Crystal, who quickly took care of my request, knew exactly what to do.
We are sorry for the instructions discrepancy, but thank you for letting us know that Crystal managed to resolve your concerns. Please let us know if there is anything else we can assist you with.
Agnes was wonderful in supplying information for my question. My shipment hadn't arrived yet but she was patient in explaining what steps needed to be done.
Hi Amanda,
We're glad to hear that Agnes provided you with the needed assistance. Please let us know if there is anything else we can assist you with.
Chad took his time to respond to all my questions about getting started. I hope dearly he was not a robot,--I'm teasing. For a chat talk on line the communication went very smoothly and I'm glad because it's first time approaching CPAP.com Roger
Hi Roger,
Welcome to the CPAP.com Family! We are not robots, lol. Thank you for sharing your experience with us. We hope to hear from you again soon!
From the business
Looking for CPAP (which stands for Continuous Positive Airway Pressure) equipment and information? We guarantee the lowest prices on top CPAP brands and tons of information to help treat Obstructive Sleep Apnea (OSA). Stop by for access to thousands of...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Matthew,
That's great! Thanks for sharing your experience with us and we hope to hear from you again soon.