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CPAP.com Reviews Summary
CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.
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I am first time buyer and by mistake ordered twice by mistake. Daryl was very supportive in addressing that issue and guide me on other issues. He is awesome and a great asset of cpap
I spoke with several representatives prior to my purchase. These conversations were on the phone as well as via the online chat. I also have reached out with questions about the products after my purchase. All of the representatives were very helpful and friendly. The most recent I spoke with via chat was Kayla. I found their staff and website to be the most user friendly when conducting my purchase research. The purchasing process was also easy.
Hi Brett,
Thank you for letting us know that you received the level of service you deserve! Please let us know if there is anything else we can assist you with.
Give Shelly a gold star! I want to pay a compliment and you 'require' 100 characters? Who ever does your web design that requires a 100 character limit, gets a brown stain.
Hi Charles,
Thanks for the great feedback. We hope to hear from you again soon!
Jennifer was knowledgeable, friendly, patient, understood my particular dilemma, and gave me great advice. Would that all sites have such responsive and helpful staff!
Hi Elaine,
We're glad to hear that you received the level of service you deserve. Please let us know if there is anything else we can assist you with.
Daryl, was extremely knowledgeable and helpful in resolving my issue. He agreed to stay on the line until I was able to speak with someone directly.
Hey Timothy,
That's great! Thanks for letting us know that you received the great service that you deserve! Please let us know if there is anything else we can assist you with.
I used live chat and talked to Crystal about getting a new machine, and needing my prescription, she was extremely helpful and responded very quick. I appreciate good customer service.
Hi Todd,
Thank you for sharing your chat experience with us! Please let us know if there is anything else we can assist you with.
I've purchased numerous items from CPAP.com and have always been happy. Today customer service was a great help resolving a problem with my order. I would recommend this company to anybody needing cpap supplies and equipment.
Hi Bob,
Thanks for the recommendation! We are sorry for the problem with your order. Please let us know if there is anything else we can assist you with.
I made a mistake on my order and asked to cancel it. Daryl took care of it with no issues. Awesome service!
Hey Korey,
That's great! We hope to hear from you again soon.
Getting to the point is important to me. Kayla did just that. She was helpful in pointing out a major difference between what insurance was pushing and what I needed—heated tubing. In addition, she sent me, in the chat conversation, a link to their website where you can compare and contrast various machines. In addition, she offered a follow up phone call with a specialist to help me in my decision making.
Hi Clyde,
Thank you for letting us know that Kayla, provided you with the level of service you deserve! Please let us know if there is anything else we can assist you with.
I spoke with Erica from your Team today and oh my, she is amazing. She took the time to answer all my questions and provided all the information I need to make my purchase. I am now reviewing the suggested information and will make my purchase soon.
Erica is a superstar!
Hi Kenisha,
Thank you for letting us know that Erica, provided you with great service! We look forward to hearing from you again soon.
Crystal was very helpful in the chat. She answered all the questions i had. Your customer service personell are always so nice and helpful when i need to get things for my husbands cpap needs
Hi Rebecca,
We're glad to hear that you received helpful service. Please let us know if there is anything else we can assist you with.
Erica Was just great and I am very happy with my experience! CPAP.COM was an easy one stop shop and I will be back!
Hi Kent,
Thanks for your kind words and we look forward to hearing from you again soon!
Daryl assisted me via the Chat option. He was helpful and very quick with his reply. Was very satisfied with my experience.
Hey Deb,
Thanks for sharing your experience with us. Please let us know if there is anything else we can assist you with.
Starting my planning to get a AirMini. Daryl was very helpful. Have had CPAP for 10+ years and needed to understand the newest in travel CPAPs. Will be returning to make my order.
Hi Barry,
Awesome! We look forward to hearing from you again soon.
I am new the the CPAP world and ordered a ResMed Mini machine for traveling. I was confused on how to interchange my masks from the larger machine to the mini. I also ordered a mask that I was not happy with. Daryl was more than helpful in educating me and solving my problem!
Hey Jill,
We're glad to hear that Daryl, managed to resolve your concerns. Please let us know if there is anything else we can assist you with.
Live chat with Daryl was very helpful in providing answers to all my questions on how to get started. He also provided links that I could review at my leisure on the topics discussed
Hi Vincent,
Thank you for sharing your chat experience with us. We hope to hear from you again soon!
This is my first experience ordering a CPAP machine. After guidance from my brother, who has used one for over twenty years, I knew what brand and model I wanted, but I wanted the personal touch of speaking to a person for confirmation of my choice, as well as guidance for a mask. I had received some guidance for type of mask via chat a week ago, and Brandy confirmed that choice and offered a good reason for the mask which I ordered. She made the entire buying experience very easy and pleasant. I am grateful for my brother's guidance to CPAP.COM for this purchase.
Hi Carolyn,
Welcome to the CPAP.com Family! We hope you enjoy your new machine and please let us know if there is anything else we can assist you with.
I needed to fix my order and Jennifer was a great help. Jennifer make it easy and simple to fix my order and got it finished quickly.
Hi Jeffrey,
We're glad to hear that Jennifer provided you with efficient service. Please let us know if there is anything else we can assist you with.
Needed to cancel my order and did so through their texting system. Super easy to do so. Good customer service.
Hi Natalie,
Thanks for sharing your experience with us. We hope to hear from you again soon.
I know there is a LOT I dont know as I am just starting out. I appreciate the educational approach on the chat with Daryl.
Hey Wayne,
Thank you for sharing your experience with us! Please let us know if there is anything else we can assist you with.
From the business
Looking for CPAP (which stands for Continuous Positive Airway Pressure) equipment and information? We guarantee the lowest prices on top CPAP brands and tons of information to help treat Obstructive Sleep Apnea (OSA). Stop by for access to thousands of...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Farhat,
Thank you for sharing your experience with us. We're glad to hear that Daryl provided you with the needed assistance and we hope to hear from you again soon.