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CPAP.com Reviews Summary
CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.
This summary is generated by AI, based on text from customer reviews
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Excellent response time for my call. Very helpful and friendly customer service person. Very helpful and thorough.
Thank you Agnes and everyone at CPAP.Com. Everyone is always helpful, and prices and product selection are good. I just wish you filled insurance for us.
Hi Eve,
Thank you for sharing your experience with us! We're sorry that we don't currently work with insurance, but please let us know if there is anything else we can assist you with.
Service was top notch, friendly and got the job done. Daryl help though the whole process of getting my perscription up loaded was huge help
Hey Erik,
That's wonderful! Thanks for sharing your experience with us and we hope to hear from you again soon.
They have a very useful website and a wide selection. I like the ability to subscribe and save. They often offer discounts, which is nice. Daryl is an excellent agent. I needed help because one of my items was damaged. Daryl expressed care for the damage to my item and quickly arranged a replacement. He was very helpful. This company stands by their products.
Hi Paul,
We are very sorry to hear about the damaged items. Thank you for letting us know that Daryl, managed to resolve your concerns. Please let us know if there is anything else we can assist you with.
Shelly provided excellent customer service. I would come back to CPAP.com anytime thanks to the excellent customer service.
That's great! We look forward to hearing from you again soon.
Erica was extremely helpful in researching and finding a solution to the freestyle app none sync issue.
https://resources.fphcare.com/content/sleepstyle-app-pairing-guide-ui-*******.pdf
The machine finally connected and synced after giving the 4 digit pin. Turned off the phone and unpluged the machine for 5 minutes and restarted and then the security code prompt came up. Fisher & Paykell customer support F&P and this number 1 *******872
Hey Emil,
We're glad to hear that Erica, managed to resolve your concerns. Please let us know if there is anything else we can assist you with.
I had a number of questions about CPAP machines as I am about to purchase. Both Erica and Shelly in two different chat were excellent. They gave great information and links and were very knowledgeable and courteous. I expect to purchase from this company very soon.
Hi Daneille,
We're glad to hear that you received the needed assistance. We look forward to hearing from you again soon!
Ever since I have started using cpap.com I couldn't have been happier! Their customer service is very friendly, knowledgeable and go out of their way to help you! Tonight I online chatted with Daryl and he was just amazing! Answered my questions completely promptly and really went the extra mile to make sure everything was clear and I just can't say enough kind words about him and this company thus far! They have had way! Better! Service than the local cpap supply store just a few miles down the road.
Hi Brian,
Thanks so much for your kind words! We are glad to hear that you've received the level of service you deserve! Thanks for sharing your experience with us and we hope to hear from you again soon.
I am a first time CPAP user and didn't have a clue on what i really needed for a cleaner. Daryl answered my questions quickly and made me feel comfortable in my purchase. I am still dealing with the after effects of Covid from June of 2020 and cannot afford to get sick from a piece of equipment. Some how we got disconnected and I called back and spoke with Taylor and yes I did let her know that I talked to you Daryl and boy I feel great after talking with you both! You All ROCK! Thank you so much for your professionalism in the way you answered my questions! As of this moment I have not received my purchase receipt
Hi Rodney,
Welcome to the CPAP.com Family! We are pleased to hear that you received the level of service you deserve. We are sorry for the delay on you receiving your receipt. We just emailed the receipt again, if you don't receive it, please contact us so that we can confirm your account information to resolve your concerns. We wish you great health and please let us know if there is anything else we can assist you with.
I used the "chat online" function, and I was immediately connected with someone to help. Shelly was so helpful, I had no idea where to even start on getting set up with my first cpap. Shelly answered every question I had, provided links, reccomendations, and where to find more detailed information regarding anything I needed. Thank you so much!
Hi Margaux,
We're glad to hear that Shelly, provided you with the level of service you deserve! Thanks for sharing your experience with us and we hope to hear from you again soon.
He was quick and helpful with a mask issue. 10/10 I will keep using this company and he's amazing! It's hard to know what will work with masks and he was helpful and now I'm excited to try the F20.
Hey Courtney,
We're glad to hear that Daryl provided you with great service! We hope you enjoy your new mask and please let us know if there is anything else we can assist you with..
Ty Daryl for your assistance. Nice, and efficient. Great customer support. Was needing to cancel my subscription. Needed assistance. Daryl took quick care of it.
Hey Shawn,
Excellent! Please let us know if there is anything else we can assist you with.
I read reviews like most and take everything with a grain of salt. I have had nothing but success with this company in every case. No, never does one want issues to happen, but lets face it, they will. It all comes to how those are handled. And to my experience, they have been first class and I recommend highly
Hi David,
Thank you for letting us know that you've been provided helpful information. Please let us know if there is anything else we may be able to assist you with.
Kayla is professional, friendly, and very knowledgable. It was a pleasure chatting with her, shes a real asset to your team!
Awesome! Thanks for sharing your experience with us. We hope to hear from you again soon.
Daryl C. Helped me in dealing with an unresponsive SleepMedRx.com. Daryl was polite and professional providing contact information and making contact himself in an attempt to resolve the situation.
Hi Pete,
Thanks for letting us know that Daryl provided you with the needed assistance. Please let us know if there is anything else we can assist you with.
I'm new to these machines and struggling to find a mask I can tolerate with a good seal and didn't realize the adapter could get stuck in the hose. Anyways, will be checking that tonight. Thank you!
Hi Carrie,
Thanks for sharing your experience with us. We're sorry to hear that you're struggling to find a mask that meets your need. Please let us know if we can be of any further assistance in your journey!
I found the website to be very well organized and usable. Lots of options in stock. The Chat person was very helpful and clear in answering my questions. Friendly and not pushy. Thank!
Hey Gwyn,
Thanks for sharing your experience with us! We hope to hear from you again soon.
Daryl was very point, quick to respond and clear thank you. The order process was efficient as well
Hi Raj,
That's great! Please let us know if there is anything else we can assist you with.
After a bad experience with a product, I vented on the Chat line before writing a bad review on the product. Daryl quickly and graciously fixed the situation. It made my day to receive such service and I will try to remember to start off nicer next time I communicate. Great business and personal service as well as a good lesson for me.
Hi Chris,
We are very sorry for your poor experience with the btush. Thank you for letting us know that Daryl provided you with the level of service and care that you deserve! We'll be sure to share your kind words with Daryl and please let us know if there is anything else we can assist you with.
Daryl did a fantastic job helping me with my bipap machine and account issues!
Thanks so much! Great customer service!
Hi Delores,
That's wonderful! Thank you for sharing your experience with us. We hope to hear from you again soon.
From the business
Looking for CPAP (which stands for Continuous Positive Airway Pressure) equipment and information? We guarantee the lowest prices on top CPAP brands and tons of information to help treat Obstructive Sleep Apnea (OSA). Stop by for access to thousands of...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with us! Enjoy your new machine and we hope to hear from you again soon.