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CPAP.com Reviews Summary
CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.
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I did the online chats with Daryl. He answered all of my questions, and offered to have someone call me to make sure my order was good to go. Thank you Daryl for your time and all of your help. I wish other companies had this type of customer service people, kind and helpful!
I ordered on line and a prescription was required... sent the prescritpion in and contacted Daryl at CPAP.com who confirmed receipt and had my order prepped to ship same day. Thanks Daryl
Hi Kent,
That's awesome! Please let us know if there is anything else we can assist you with.
Brandy was extremely polite and knowledgeable. She enthusiastically led me through the process. Tomorrow I will have the CPAP, everybody else backordered for months!
Hi Thomas,
Thank you for sharing your experience with us! We hope you enjoy your new machine and please let us know if there is anything else we can assist you with.
The service was delivered professionally, questions answered to my satisfaction and promptly. Helpful
Thank you for letting us know that you received the professional service that you deserve! Please let us know if there is anything else we can assist you with.
Kayla helped me with a mask return today. I honestly was not looking forward to it because I thought it was going to be such a hassle but it wasn't at all and that even includes accidentally closing the chat window and having to start again. But she was so kind and professional.
Hey Destiny,
We're glad to hear that Kayla, managed to provide you with the kind and professional service you deserve! Please let us know if there is anything else we can assist you with.
The customer service rep (Mary) was very pleasant, knowledgeable and patient. This is why I use cpap.com for my supplies.
Hi John,
Thanks so much for sharing your experience with us! We appreciate your kind words and hope to hear from you again soon.
All my questions were answered immediately and understandable from Kayla. Satisfaction all over. Regards
Hey Ignacio,
That's great! Thanks for sharing your experience with us. We hope t hear from you again soon.
Great timing on getting machine and it is an impressive machine. Very helpful giving support. Would order from them again.
Hi Clair,
Thanks so much for sharing your experience with us. Please let us know if there is anything else we can assist you with.
I ordered by CPAP without knowing there was a coupon available for a savings. Went online to the chat and spoke with Kayla, who was able to re-process my order and get me the savings. Very appreciative. I am assuming the CPAP will be shipped as advertised and received in good condition, and recommend CPAP.com.
Hi Scott,
Thanks for the recommendation. We are glad to hear that you received the needed service. Please let us know if there is anything else we can assist you with.
I ordered a new CPAP mask today. I made a mistake and didn't include the Promo code. When I chatted with Chad, he took care of everything for me. I order all of my CPAP supplies from CPAP.com. Thank you Chad for making my day!
Hi Sandra,
Thank you for letting us know that Chad, managed to resolve your concerns. We hope to hear from you again soon!
I spoke with Shelly in Chat and she was very helpful. I have been email my instructions and she was very informative. I have had very successful dealings with this company no matter whether its on the phone thru email or now chat.
Hi Lydia,
Thanks for sharing your chat experience with us. Please let us know if there is anything else we can assist you with.
One call and Brandy was able to handle my concerns about a defective cpap part. She was very kind, efficient and helpful. My new part is on its way to me at no cost, no fuss, no hassle. That is very appreciated!
Hey Patty,
We are very sorry for the lost package. Thanks for letting us know that Kayla, was able to resolve your concerns. Please let us know if there is anything else we can assist you with.
Fantastic help from Daryl who answered my queries and helped me with purchase of a new auto cpap machine. He's patient and very knowledgeable. Thank you!
Hi Steven,
You're most welcome! Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
Brandy provided great customer service in assisting me with ordering Dreamstation 2 filters. She actively listened to my needs and provided useful information and options. The order was quickly and efficiently processed.
Hi Wanda,
That's great! Thank you for sharing your experience with us. Please let us know if there is anything else we can assist you with.
I called to order two masks today and spoke with Shawndria. Her kindness and knowledge and compassion and patience and helpful suggestions were a blessing for me today as I'm going through a very rough time health wise. I learned so much from her today on sleep therapy. She was just what I needed and I'm so thankful for her and all her efforts to help me.
Hi Carla,
We're sorry to hear that you're having a tough time with your health. Thank you for letting us know that Shawndria, managed to provide you with the assistance you needed. Please let us know if there is anything else we can assist you with.
Just had a awesome experience with Daryl. He was very informative and easy to work with. He got my issue resolved in a short amount of time.
Awesome! Please let us know if there is anything else we can assist you with.
I purchased a CPAP and mask from CPAP.com and quickly realized that the mask I had ordered didn't fit quite right. I opened a chat window, and Daryl was so so helpful! He was able to quickly and efficiently solve my problem and get me a full refund. His customer service was an 11/10, and thanks to this experience I will definitely continue to order from CPAP.com!
Hi Mikayla,
That is wonderful! Thank you so much for sharing your experience with us. We look forward to hearing from you again soon.
First, off they pick up the phone very fast. Brandy T. Explained my options and came up with the best options and solutions. Highly recommended!
Thanks so much for the recommendation! We're glad to hear that Brandy, provided you with the needed assistance. Please let us know if there is anything else we can assist you with.
She patiently answered my questions and attached links to solve my confusion. I decided to order the device from this website after consulting with her.
Hey Pusheng,
Thanks for sharing your experience with us. Please let us know if there is anything else we can assist you with.
Been having an issue with a cpap machine and Agnes was super helpful showing me how to determine if all the settings were correct.
Hi Bill,
We are glad to hear that Agnes provided you with the needed assistance. Please let us know if there is anything else we can help you with.
From the business
Looking for CPAP (which stands for Continuous Positive Airway Pressure) equipment and information? We guarantee the lowest prices on top CPAP brands and tons of information to help treat Obstructive Sleep Apnea (OSA). Stop by for access to thousands of...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Claire,
We are so glad to hear that you received answers to your questions and the assistance you needed. We will be sure to share your kind words with Daryl. Please let us know if there is anything else we can assist you with.