CPAP.comReviews 1,469

I have bought several items from CPAP.com including the new Airsense 11 Cpap after my Dreamstation was recalled. Upon buying my machine I accidentally ordered more masks than I needed and had to make a return. I had called customer support and Brandy T helped me address the issue and made it easy for met to send the items back. With the shortage of CPAP machines due to the recall, I am glad that CPAP.com has items available and their customer service also remains solid.

Couldn't find a new cpap locally and landed at cpap.com.
They had what I needed in stock and Jennifer J was helpful and courteous while promptly getting my order taken care of.
Much appreciated. S. P.

Have spoken with a number of folks over the chat at this company as I worked to get a prescription issue resolved. Shelly was particularly helpful in tracking down a prescription that got sent but wasn't attached to my order.

Korinne was very efficient, professional and patient while a placed my order. I was very pleased with service. Thank you.

I prefer text messaging because then I have documentation of what was discussed. Chad was very helpful.

Kayla was very professional and helpful this morning. She helped me resolve my issue with my order quickly and efficiently.

My customer service rep was Brandy T. She was a great help and was very knowledgeable. I will continue to use CPAP.com and strongly recommend them.

I have orderd from CPAP.COM for over 15 years. I have always found great value and customer service. Regardless of buying a new mask, hose, supplies or a machine, every time I have called or chatted the response has always been helpful. Today I contacted chat and got lucky to have Crystal help me. Crystal was super helpful and these are strange times with supply chain problems. She went above and beyond. Having great customer service is the small thing that makes a huge difference at CPAP.com

Brandi was so helpful! I called and luckily was immediately connect with Brandi who gave me an excellent mask suggestion and also was able to help the condensation issue by recommending a heated tube. Best of all, she was able to get me a discount by signing up for emails and all that was done in about 15 minutes! I highly recommend this company for their excellent customer service!

Working with Brandy was great. She made is so nice and easy to order what I needed.
Very easy to speak with also.

I had just placed an order online and remembered that I needed to purchase a filter for my Cpap machine. Brandy answered in a pleasant manner and took care of adding the item very efficiently.

Thanks Brandy!

Crystal was quick to respond. Not my usual experience on chats. She answered all of my questions and even sent me a link where I can get sizing information (because I have no idea what size I need). She was a great help. I have not purchased yet but now have the correct information to send my doctor so she can write a prescription for the travel machine I want to purchase.

The ordering process from very simple and very efficient. I chatted with Crystal and she was very help in getting my order completed.

Crystal has been a big help in answering my questions. Very knowledgeable young lady with lots of answers. I'm looking at getting a new machine that's completely different from the one I've been using so I did had lots of questions. Thank you Crystal.

Daryl was super helpful & answered my questions. I really appreciate cpap.com & have been using them for years! I've dealt w/Apria & other companies that are dishonest. Thanks!

Top chat service from Daryl. While finding out my account in your files and locating my prescription was a bit troublesome and time consuming, Daryl was patient and helpful throughout our exchange.

Their website states same day shipping, false information. Website order information hasn't updated from showing its being processed. Finally contacted them by chat, rep stated item had shipped. When i asked why i wasn't sent an email to confirm she stated they did. I never received an email. I expressed my disappointment then rep became rude. Bye bye Cpap.com!