CPAP.comReviews 1,469

I had several questions on travel international and power requirements and Darryl was very helpful and was able to give me the right answers and the documentation I needed. Thanks very much he does well. Tom hudson

Outstanding customer service, knowledge and execution from Taylor, thank you!
Call CPAP.com for all CPAP machines and support product.

I just made my order online. The transaction was smooth and easy. At the chat box, it was Daryl who assisted me and he was very helpful.

I ordered two AirFit N20 nasal cushions for my ResMed CPAP machine. Spent $73.00. As soon as I put it on for the night I knew immediately this would NOT work for me in terms of fit, comfort and importantly, breathing.

Called customer service and was informed since the item was opened I could not return it. Even more unacceptable is when I was told that I must pay to return the unopened item AND there is a 15% restocking fee! REALLY!?!?!?!?

It might have been somewhere on their website (no where that I noticed in the processing of my order) of these policies.

So… BEWARE. If you buy it, open it, you're stuck with it. If you don't open it, THERE IS A FEE FOR YOUR MISTAKE.

RECOMMENDATION: Nearly all of the accessories on CPAP.com can be purchased on AMAZON. Amazon's return policies define best-in-class!

Chad helped me connect my new mask to my old machine. I gave him a hard time because I could not get it to connect. I did it!

Chad was very professional and understood my products needs. He has adequate knowledge of the product, and was very helpful.

I called checking on status of a order talked to Jennifer she checked and the Doctor didn't put a number on the referral so she took care of me Thank you so much GREAT SERVICE

I had the pleasure of speaking with Brandy today when ordering an AirMini Travel CPAP machine. I was concerned about traveling internationally with this unit since they have different voltages in the UK vs US. She assured me that the unit will work properly - all I need is a plug adapter which I already have. She answered all my other questions and gave me item numbers for me to search on their website so I could see exactly what I would be getting. Unfortunately she couldn't do anything about the high price of the unit but she did make it easy for me to get the prescription they require by contacting my doctor directly on my behalf. Other companies I called before this said they were out of stock. Brandy said they have stock and my unit will arrive in 3-5 days. Can't beat that! Thanks!

I used the chat feature to order a new travel sized cpap. Crystal was my agent, and very helpful. She found my prescription and add it to my order so that it is ready as soon as it arrives. That is such a huge help.

CPAP rep Crystal quickly and efficiently answered question and helped me sort through issues with my order! Great service! Highly recommended! Thank you again Crystal and CPAP!

FedEx said they had delivered my Lumin CPAP Mask and Accessory Cleaner but I did not receive. I started an online chat with Crystal at CPAP and I was told she would have another one shipped out to me right away! No hassle no problems and I couldn't be happier! Thank you CPAP and Crystal!

Thank you Agnes L for your excellent service. It was a difficult problem that you solved in a matter of minutes. Great job!
I couldn't be more pleased with your professional, courteous and knowledgeable service.

Service beyond expectations! I called to discuss a return of a CPAP accessory, and during the conversation Jennifer caught a comment that I made about my CPAP machine not being able to do something that I wished it did. We discussed the return and then she took the time to circle back to my comment about the CPAP machine and then actually walk me through the setup on my machine to make it work the way I wanted. I purchased a travel CPAP from them and the service on that order was also above my expectations. If you have any concerns about doing business with a web based company for CPAP supplies or equipment, from my experience I would say you have NOTHING to worry about. 5 Star CPAP and 5 Star Jennifer!

I purchased a CPAP and mask from CPAP.com and quickly realized that the mask I had ordered didn't fit quite right. I call and jennifer was so helpful! She was able to quickly and efficiently solve my problem and get me a replacement for a new cushion Her customer service was great and professional, and thanks to this experience I will definitely continue to order from CPAP.com!

As an OSA patient in the Cayman Is ordering parts and other supplies is a real challenge. Thanks to Crystal I was able to find a way around a particularly thorny supply issue. Thanks CPAP.com! I have been a customer for 7 years and you have always come through for me. I really appreciate your excellent customer service through the years,

I had an issue with an order I placed with a Promo Code. Long story, short, the Promo Code didn't process and Brandy with Customer Service saved the day! She identified the issue immediately and knew exactly how to fix it. She was very polite and professional and made the experience quite pleasant. Thanks again, Brandy!

Kayla was able to help me with my return in a few minutes and was super helpful. All my interactions w/cpap.com have been excellent.