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CPAP.com Reviews Summary
CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.
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This company has been awesome in helping my husband find a new cpap mask. It's taken a few tries, and so we really appreciate their 30 day free trial period. We've had to return 2 masks and the process was seamless. Thank you to Korrine and the rest of the staff for working with us to find a solution. Your customer service is outstanding!
Daryl was courteous and prompt. Technical problems with the web site caused delay, but Daryl overcame it all in good order, even though closing time was upon us.
Hi Walter,
We're sorry for the technical problems. Thank you for letting us know that Daryl, provided you with the needed assistance and we hope to hear from you again soon.
Just got done with an online chat with Darryl on cpap.com and he was very helpful, answering all my questions very quickly. He gave me suggestions regarding my desire for certain features. I've been a customer for about 10 years and the process has always been good and prices seem reasonable.
Hey William,
Thanks so much for the kind words. We appreciate your business and hope to hear from you again soon!
Crystal was wonderful in assisting me with an item in stock question. Very quick turn around after you place your order. Great supply service.
Hey Frank,
Thanks so much for sharing your experience with us! Please let us know if there is anything else we can assist you with.
Quick, efficient recommendations by Daryl in the chat who connected me immediately to the agent and the order was placed within minutes. Great teamwork which gave me peace of mind to get CPAP supplies quickly after I forgot my headgear when traveling. Thank you!
Hi Nancy,
We are pleased to hear that you received the quick, efficient service you deserve! Thanks for sharing your experience with us and we hope to hear from you again soon!
I'm so happy I use CPAP.com for all my CPAP needs! 3+ years of buying from them for my CPAP masks & accessories + I just purchased my 2nd travel CPAP at a reasonable price. But the best part is their awesome, secure customer service via chat (thanks, Dary!)
Hey Mary,
Thanks for the kind words, we appreciate your business and hope to hear from you again soon!
For anyone looking for cpap equipment cpap.com is the place. Very friendly and courteous staff. Thank you all so much
Hi Lyle,
We're always glad to help. Please let us know if there is anything else we can assist you with.
Daryl was very helpful in helping me request the documentation I needed in order to file my insurance for reimbursement of my CPAP machine. He was both courteous and responsive and saved me a lot of time.
Hi Pamela,
That's great! Thanks for sharing your experience with us. We hope to hear from you again soon.
I was helped by crystal with an order. She was fast and efficient. Thank y0u. So much crystal. I can not wait until I get my purchases
Hey Heather,
We're glad to hear that Crystal, provided you with the needed assistance. Please let us know if there is anything else we can assist you with.
Your company is a pleasure to work with. Your website is very user friendly and your customer service is outstanding. Daryl helped me greatly today. From Laura
Hi Laura,
Thanks for the kind words. We hope to hear from you again soon!
I wanted to cancell a duplicated order that I placed by mistake. Erica did help me really fast and kindly. Everythig was fixes withing minutes in the most professional way. Thanks a lot
Hi Auber,
We're glad to hear that Erica, provided you with the needed assistance. Please let us know if there is anything else we an assist you with.
Excellent, very fast customer service! Mary B. Was the BEST! She was very helpful and we enjoyed a couple of good chuckles! She made the experience painless! Great company with pretty good prices on their items. Highly recommend!
Hi Teri,
Thanks so much for letting us know that you received the excellent, caring service you deserve! Also, thanks for the recommendation and we hope to hear from you again soon.
Order on hold due to back order. CRYSTAL fixed the issue and had my order ready to ship in just a few minutes.
Hope backordered items are available soon.
Hey Marilyn,
We're very sorry for the backorder. Thanks for sharing your experience with us and we hope to hear from you again soon!
I had ordered 2 different complete headsets because it said on the website there was a 30 return policy. Today I had a chat with Chad & he resolved the issue that I had. Thank you to Chad, he seemed very professional to me.
Hi Alan,
Thanks for sharing your chat experience with us. Please let us know if there is anything else we can assist you with.
I have ordered several items from CPAP.com. I was trying to figure out which mask was best. I tried 3 different masks before I found the one I liked. Crystal was wonderful and refunded my money on each mask that I didn't like. I will absolutely order from CPAP.com for all my CPAP needs. Thank you!
Hi Kim,
We're glad to hear that Crystal, provided you with the needed assistance. Please let us know if there is anything else we can assist you with.
Korinne K was very helpful in ordering a new CPAP machine. She was very knowledgeable about the different machines. She helped me navigate the different machines and finally decided on one that was in my budget and needs. She was very personable and patient in helping me with my decision. A good experience.
Hey Daniel,
Thank you for sharing your experience with us! We're glad to hear that you received great service and we hope to hear from you again soon.
Spoke with Daryl who answered all of my questions, checked on my prescription and recommended several choices for a solution to my problem.
Hey Bobby,
That's great! Please let us know if there is anything else we can assist you with.
Shelly worked with me on processing a return for a mask that didn't fit. She was quick, polite, and thorough and got my return processed faster than I expected. I've used CPAP.com for years and this just shows that I chose the right company to buy from.
Hi Randall,
We are pleased to hear that you received the level of service you deserve! Thanks for sharing your experience with us, we appreciate your business and we hope to hear from you again soon.
I chatted with Crystal on the Live Chat feature because I had some questions about replacing my mask cushion, frame and other parts, and wasn't sure what I needed or when— and she was SO helpful! She didn't try to sell me on things I didn't need, and in fact gave me excellent advice on what to buy! She was friendly, supportive and a real help. Made me feel like a valued customer. I will order again and again from CPAP.com!
Hey Ellen,
We're glad to hear that you received the needed assistance. We'll be sure to share your kind words with Crystal and we look forward to hearing from you again soon!
Ordered wrong size and they were great on the return. Always great on service that's for sure! No worries order and recieve
Awesome! Please let us know if there is anything else we can assist you with.
From the business
Looking for CPAP (which stands for Continuous Positive Airway Pressure) equipment and information? We guarantee the lowest prices on top CPAP brands and tons of information to help treat Obstructive Sleep Apnea (OSA). Stop by for access to thousands of...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Steve,
Thanks for sharing your experience with us! We are always glad to help, please let us know if there is anything else we can assist you with.