CPAP.comReviews 1,469

Chatted with Chad this evening regarding a brand new Capp machine I just received. We go camping without electricity and need a way to use it when sleeping. He guided me to what I needed. Was very helpful.

The Reader's Digest version, of this miss-adventure starts with a warning. Make sure when you "write down" the Order Confirmation Number, for an Item or items when Ordering Online from anybody. You "write down" the the Company's Name. I didn't when I placed an order for a CPAP Replacement Item, that hasn't arrived from another Online Company, YET!
The lady who answered the phone when I called CPAP.com was so helpful when We tried see if I ordered It from Them. In short, the order number didn't fit Their ordering number format, but she check-in further to see if I had an account with Them, to make sure something was a miss in Their Ordering Process. Well, I do Now... have an account that is. She also, Helped me find an Equivalent Item, To the "Missing One", and since a generic 6ft hose was only $4.75 more I got that too. She even suggested the lowest Shipping Cost. I just Hope the Price on another Item I need stays at he same discount... but that's My Problem. Adiós desde Panamá

I chatted with Agnes today regarding a backordered item. She helped me correct my order and get a replacement for the item I needed. Quick & friendly help for random issues is always appreciated.

The on line Customer service in the chat window, Chad was exceptional. He was very courteous quick to respond and extremely helpful thanks to his help I will have my much-needed device tomorrow in time for my travel. Thank you again Chad this makes all the difference.

I reached out on chat to ask some questions. Daryl answered my message and helped me find a backup battery that would work for my device. He was honest about how my machine would react to certain battery's. I was able to find a good fit!

After months of working through getting a sleep study I was FINALLY able to get my prescription and order a CPAP machine. I didn't know anything about the machines and what was required, but Kayla, Daryl, and Ise helped me get everything I need to get set for a good nights sleep! They even helped me with things I DIDN'T need to buy and could explain why I didn't need them or why they wouldn't work. They had excellent knowledge of the products and were patient and helpful! I will DEFINITELY continue to use CPAP.com for my CPAP needs!

I have had several interactions with CPAP.com since January when I bought my CPAP from them. I don't remember everyone's names who help me each time I have called or chatted with, however I can tell you that every interaction was positive. CPAP.com customer service is top notch. Every CSR has been helpful and made me feel I was valued as their customer. The last decade or so it seems that many businesses unfortunately have become complacent and have forgot that their customers are the reason they are in business. This is not the case from CPAP.com and is why I am happy to provide this feedback. I want to thank Daryl for his help today 5/2/22.

Kind, professional, and attentive to every detail regarding my issue.
Thank you Daryl for being there for us!

Since I need 100 characters, Daryl Daryl Daryl Daryl Daryl Daryl Daryl Daryl Daryl Daryl, enough said.

I am a new CPAP user and was having difficulty getting a mask that not only worked but was comfortable. I was able to take advantage of their mask try-out policy which made the process easy without the stress of thinking I may spend tons of money figuring it out. I spoke with Daryl and he quickly assisted in getting me a refund on the mask that didn't work for me. Thanks so much for the help.

After trying a Vitersa, a F&P 432, and a ResMed Airtouch F20L (too small),
Your customer service rep Daryl instantly refunded my 432 purchase and addressed my concern with using Nasal mask (suggested a chin strap) vs the Oracle 452.

Korinne K. Was very friendly and helpful. She answered all of my questions and took care of my request. Would highly recommend them.

I have dealt with three people at CPAP. All were great especially Crystal had a problem with a mask and she fixed it in a matter of minutes

I am very thankful for this company they shipped my unit out same day I called and they got my prescription. Mary was a pleasure to deal with very understanding that my stress level was high as another company had unit on backorder since April 2nd. Thumbs up to Cpap.com and Mary

Appreciated Daryl's quick friendly help. I had a question about backlog status and he was able to quickly find the answer.

I needed to replace my CPAP mask and since it has been a while, I need to talk with a customer service rep to verify what I had ordered from my previous order and also if I had a current prescription on file. My customer service rep was Karla M. Within seconds she had pulled up my file, provided the information I needed, and I placed an order to fill my needs. Karla was competent and knowledgeable. I was expecting this to be a drawn out struggle since I didn't think I had enough information that would allow the rep to complete my transaction. But, I got Karla and she knew her stuff. I will always use CPAP.com for my CPAP supplies.

Daryl did an amazing job answering all my questions and correcting my order. This was my 1st purchase and will not be my last! Keep him around! He was very professional, timely and helped me get my order complete and in the mail! Thanks again Daryl!