CPAP.comReviews 1,469

Brandy T was terrific in sorting out my problem and arranging for a speedy return and replacement with the correct parts for my ResMed Airsense 10.
CPAP.com rocks! Always has.

Mark Polis, MD

Customer service representative was very knowledgeable and timely in responding to my many questions.

I called in to place my first order and felt that the customer service representative (Muzzi) was knowledgeable and helpful in answering my questions. I'm a long time CPAP user buying my first travel machine.

Korinne was extremely helpful in helping me fix a mess of my own making to make sure that the machine that I needed to get shipped today did so. I even managed to disconnect our call and Korinne called back to let me know that everything was taken care of and I did not to worry.

Chad was very helpful in identifying the issue. Customer service is always very good and have been very happy with my purchases from the company.

I just had a chat with chad about an email I received, and he answered all my questions before I could even ask them all. He was fast and knowledgeable. Very Happy!

I had a chat with Agnes about an issue I was having. She was very respectful and courteous! She was very straightforward and helpful!

Daryl was super helpful and informative especially for talking to someone who has limited knowledge on cpaps to begin with.

Thank you, Daryl for your kindness and efficiency!

Daryl was fabulous on the Chat feature, sent links, answered all questions! Made it a pleasant experience!

I called to avail myself to the Mother's Day promotion they emailed. I endeavor to keep a backup mask, headgear, and hoses on hand at all times. It was an added blessing to get products using the promotion. I spoke with Brandy, who provided awesome customer service. Brandy explained the difference in the different head gear available. It's always tremendously positive dealing with these folks,

I chatted with Mr. Daryl about a battery replacement. He was extremely helpful and pleasant! Thank you Daryl!

When you call hope you are fortunate enough to get Korinne K to assist you. She's without a doubt the best customer service person I've ever spoken with.

Was trying to locate a specific CPAP mask (Dreamwear Gel nasal pillow) that had been
Reportedly discontinued --I contacted CPAP.com online and asked for the chat line for help.
CHAD came on after a short wait, I explained my request and he immediately looked up the availability of the product, recalled my account ID data, and transferred me to an agent BRANDY who confirmed that the product had not been discontinued and took my order. Whole thing took about 10 minutes and was greatly appreciated as this particular nasal pillow has been the only one that fits perfectly-I'm on my 3rd ResMed machine (10 years of use) and the accessories have evolved and improved greatly, but it is still a very individual fitting process because every face and nose is different! Good job Chad and Brandy

I was interested in replacing an old CPAP machine and initiated a chat with Chad at CPAP.com. He quickly and courteously guided me through the initial process and connected me to a CPAP.com agent to place my order. Thanks for making this process such a joy. Robert Brooks

I wanted to double check if there was a product to do exactly what I wanted available on cpap.com (unfortunately, there wasn't.) Darryl offered a couple products that could be workarounds, but ultimately he definitively confirmed there isn't a 12V barrel DC converter to 24V ResMed AirSense 10 connector available for my 3rd party battery. There are 3rd party products available (or if you're an electrical engineer, you could build one), but I wanted to check through the more official channels first. He saved me time

Special thanks to Chad for helping with a return. I recommend both buying from CPAP.com and the flexibility of their return policy.

Had my issues resolved quickly and Efficiently by Mary B. Will definitely continue to do business here.