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CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.
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I did not know what to do so I got on theCpap chat line and Daryl name was on so I asked him about my Machine and how to do adjustments and he sent me the answers to my questions and I I appreciate him knowing more than the manufacturer. Great job and again thank you Daryl.
Camyatta provided great service when I called to inquire about a travel battery for my Air Mini and other items for my CPAP. She was very friendly, patient and helpful. I would highly recommend CPAP.com and her!
That's awesome! Thanks for the recommendation and we hope to hear from you again soon.
I've been using a C-Pap machine for just over 6 years now and have never been given an option to what size of headgear I could choose or needed. Never getting a full nights rest as the headgear they've been giving me was too big and all through the night having to adjust it. Chad is the first to bring that to my attention! Thanks Chad for answering all my questions and now that I know there's different sizes I can get the correct one and finally get a full nights rest! Will update when I receive the new size and try it out…
Hey Sandy,
We are glad to hear that Chad, provided you with the assistance you needed. Please let us know if there is anything else we can assist you with.
Shelly was the person I received during my chat with Cpap.com. She was very helpful and stayed with the conversation until I was able to order product. Thanks again, Shelly for your help.
Healthy regards,
Linda
Hi Linda,
Thank you for sharing your chat experience with us. We hope to hear from you again soon!
I bought my original ResMed APAP from another major online CPAP store. While their service was good if took over a month to receive my order even though they originally told me they had some ready to ship. When I decided to get the AirMini travel CPAP I decided to try CPAP.com. They were awesome. They shipped it out overnight and I received it the next morning before I left for my trip.
I ended up not finding the mask I originally bought very comfortable so I chatted online with Crystal from CPAP.coms customer service and she shipped me out a different one to try for free within just a few minutes. Super easy, super fast, great service! I will buy all of my future CPAP supplies now from CPAP. Com.
Hi Bruce,
We're glad to hear that you were provided the needed assistance. Thanks for the kind words and we look forward to hearing from you again soon!
My sleep clinic/CPAP supplier closed without warning, leaving me without a copy of my prescription (they aren't answering the phone, and their mailbox is full). I needed to replace it, and had previously uploaded it to CPAP.com for an order. So, I jumped on the online chat with Chad, who verified my account promptly and fulfilled my request for a copy within mere moments of concluding the call.
Hey Erik,
We are glad to hear that Chad provided you with the needed assistance. Please let us know if there is anything else we can assist you with.
My fairly new cpap machine did not heat up water all night. Got up and started a chat on cpap.com. A wonderful woman named Crstal helped talk me through options. Thank you Crystal.
Hey Jerry,
We are very sorry that you initially had problems with your Humidifier. Thanks so much for letting us know that Crystal managed to resolve your concerns. Please let us know if there is anything else we can assist you with.
Rep Agnes went our of her way thank you. Very pleased with her and her service. Can't wait to get my order.
Hey Robert,
That's great! Thanks for sharing your experience and we hope to hear from you again soon.
I had a time sensitive urgent request and CPAP.com immediately responded to my email and text. They were polite and very efficient. I recommend this company.
Hi Debbie!
We were happy to hear that you were pleased with the speed of our response via email and text! Thank you for sharing your experience with us. We hope to hear from you again soon!
I bought a mask that didn't fit me. Agnes was very helpful during the returning process. Very satisfied.
Hey Jairo!
We are happy to hear you like our mask return process and received the needed help from Agnes! We hope you enjoy your new mask and please let us know if there is anything else we can assist you with
I've been using CPAP.com for equipment for equipment and supplies for more than a decade. They have great prices, and they are very easy to deal with.
On my most recent order, I wanted advice on trying a different mask alternative, and using the online chat feature, Crystal was very helpful in providing recommendations and advice.
Hi Craig!
Thank you for the feedback, we were happy to hear that Crystal was able to assist you! Thank you for choosing us for your cpap needs and we look forward to working with you in the future!
The Live Chat was very helpful but to place an order I had to call on the phone.
The line dropped twice but on the third attempt Brandy T took my call.
The service was very good indeed. Brandy understood the products I was interested in, was very polite and very helpful. So once again a great experience.
Thank you.
My order # is *******
Hi Michael!
We are happy to hear that you were able to get the needed assistance from Brandy and have had a great experience with us! Thank you for choosing us for you cpap needs, and we look forward to working with you further!
Agnes and Crystal helped my unsnarl an issue getting the prescription form and related information from my doctor's office onto my record. They were friendly, helpful and ultimately got the script attached to my order so it could ship today. I very much appreciate their kind efforts!
Hey Richard!
We are pleased to hear that Agnes and Crystal both provided you with the needed assistance. We hope you enjoy your new products and please let us know if there is anything else we can assist you with
I had an issue with a mask I ordered recently. Chatted with Crystal and she replaced it and sent out a new one right away! Great service and couldn't ask for more!
Hi Vincent!
Thanks for letting us know that you received the needed assistance from Crystal. Please let us know if there is anything else we can assist you with.
CPAP.com ALWAYS does an excellent job and their customer service is the BEST! We will continue to use this company for all of our CPAP needs!
Hi Lori!
Thank you for sharing your experience with us. We hope to hear from you again soon!
I have questions about the product (Resmed Nascal Mask) and my prescription. Agnes can help me with excellent and quick support. Thank you so much.
Hi Vachira!
We were very pleased to hear that Agnes was able to provide such excellent and quick service! We look forward to hearing from you again on your next order with us!
CPAP.com has been a huge help during my time with a CPAP machine. I struggle to find a comfortable mask, and they allow 30 day risk free returns which helps me to try them out, and if I am not satisfied, return them and try some thing else. Great products at great prices.
Hi Katherine!
We are very pleased that you are enjoying our 30 day mask return insurance! Thank you for sharing your experience with us. We hope to hear from you again soon!
Just chatted with Crystal on line & Kayla in person. Crystal took care of address change then had Kayla call for my order. This company has such friendly & helpful employees. I never mind calling them! I appreciate the prompt & professional way they take care of me! Thank you!
Hi Betsy!
Thank you for sharing your experience with us. We hope to hear from you again soon!
Needed a copy of my CPAP prescription. Had trouble figuring out how to request a copy. Live chat representative was very helpful in guiding me through the steps to obtain a copy. Very pleased with CPAP.com in all transactions I have had with them from ordering a Travel CPAP to accessories and supplies.
Hi Harvey!
We are very happy to hear that you received the needed assistance from our Live Chat! We hope you enjoy your new supplies, and feel free to reach out if you ever need any further assistance.
I placed my order and then realized my first purchase discount was not applied. Agnes helped me out with a refund as it was getting ready to be shipped. Great service, this won't be my last order here
Hi Terry!
We are very pleased to hear you have received the needed assistance from Agnes! Thank you for choosing us for your cpap needs and we look forward to working with you more in the future!
Answer: Hi Mary, It really depends on the mask that you are ordering. If you are able to provide me the name of the mask that you are interested in purchasing, I can give you a for certain answer. We can be reached at: 1-800-356-5221, or you can provide the name of the mask by sending an e-mail to: cpap@cpap.com.
Answer: Hi Walter, No, CPAP.com does not accept Medicare assignment and has no relationship with them.
Answer: Hi Walter, No, CPAP.com does not accept Medicare assignment and has no relationship with them.
Answer: I had no problem using 2 suppliers. I continue to use the first for my supplies and used cpap.com for a travel machine. All you need to do is have your doctor send in a prescription to the new supplier.
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Hi Bernard,
We are pleased to hear that Daryl managed to provide you with the assistance you needed. Please let us know if there is anything else we can assist you with.