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CPAP.comReviews 1,469

3.5

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CPAP.com Reviews Summary

CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.

This summary is generated by AI, based on text from customer reviews

service
577
value
477
shipping
413
returns
229
quality
388

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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I did not know what to do so I got on theCpap chat line and Daryl name was on so I asked him about my Machine and how to do adjustments and he sent me the answers to my questions and I I appreciate him knowing more than the manufacturer. Great job and again thank you Daryl.

Date of experience: May 23, 2022
Ashley T. — CPAP.com Rep
over a year old

Hi Bernard,
We are pleased to hear that Daryl managed to provide you with the assistance you needed. Please let us know if there is anything else we can assist you with.

North Carolina
1 review
0 helpful votes
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Great service
May 23, 2022

Camyatta provided great service when I called to inquire about a travel battery for my Air Mini and other items for my CPAP. She was very friendly, patient and helpful. I would highly recommend CPAP.com and her!

Date of experience: May 23, 2022
Ashley T. — CPAP.com Rep
over a year old

That's awesome! Thanks for the recommendation and we hope to hear from you again soon.

New Mexico
1 review
0 helpful votes
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Headgear sizes
May 21, 2022

I've been using a C-Pap machine for just over 6 years now and have never been given an option to what size of headgear I could choose or needed. Never getting a full nights rest as the headgear they've been giving me was too big and all through the night having to adjust it. Chad is the first to bring that to my attention! Thanks Chad for answering all my questions and now that I know there's different sizes I can get the correct one and finally get a full nights rest! Will update when I receive the new size and try it out…

Date of experience: May 21, 2022
Ashley T. — CPAP.com Rep
over a year old

Hey Sandy,
We are glad to hear that Chad, provided you with the assistance you needed. Please let us know if there is anything else we can assist you with.

Louisiana
1 review
0 helpful votes
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Chat help
May 20, 2022

Shelly was the person I received during my chat with Cpap.com. She was very helpful and stayed with the conversation until I was able to order product. Thanks again, Shelly for your help.

Healthy regards,
Linda

Date of experience: May 20, 2022
Ashley T. — CPAP.com Rep
over a year old

Hi Linda,
Thank you for sharing your chat experience with us. We hope to hear from you again soon!

Florida
1 review
0 helpful votes
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I bought my original ResMed APAP from another major online CPAP store. While their service was good if took over a month to receive my order even though they originally told me they had some ready to ship. When I decided to get the AirMini travel CPAP I decided to try CPAP.com. They were awesome. They shipped it out overnight and I received it the next morning before I left for my trip.

I ended up not finding the mask I originally bought very comfortable so I chatted online with Crystal from CPAP.coms customer service and she shipped me out a different one to try for free within just a few minutes. Super easy, super fast, great service! I will buy all of my future CPAP supplies now from CPAP. Com.

Date of experience: May 20, 2022
Ashley T. — CPAP.com Rep
over a year old

Hi Bruce,
We're glad to hear that you were provided the needed assistance. Thanks for the kind words and we look forward to hearing from you again soon!

Vermont
1 review
0 helpful votes
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My sleep clinic/CPAP supplier closed without warning, leaving me without a copy of my prescription (they aren't answering the phone, and their mailbox is full). I needed to replace it, and had previously uploaded it to CPAP.com for an order. So, I jumped on the online chat with Chad, who verified my account promptly and fulfilled my request for a copy within mere moments of concluding the call.

Date of experience: May 20, 2022
Ashley T. — CPAP.com Rep
over a year old

Hey Erik,
We are glad to hear that Chad provided you with the needed assistance. Please let us know if there is anything else we can assist you with.

California
1 review
0 helpful votes
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CPAP Emergency
May 20, 2022

My fairly new cpap machine did not heat up water all night. Got up and started a chat on cpap.com. A wonderful woman named Crstal helped talk me through options. Thank you Crystal.

Date of experience: May 20, 2022
Ashley T. — CPAP.com Rep
over a year old

Hey Jerry,
We are very sorry that you initially had problems with your Humidifier. Thanks so much for letting us know that Crystal managed to resolve your concerns. Please let us know if there is anything else we can assist you with.

California
1 review
0 helpful votes
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Rep Agnes went our of her way thank you. Very pleased with her and her service. Can't wait to get my order.

Date of experience: May 20, 2022
Ashley T. — CPAP.com Rep
over a year old

Hey Robert,
That's great! Thanks for sharing your experience and we hope to hear from you again soon.

Washington
1 review
0 helpful votes
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I had a time sensitive urgent request and CPAP.com immediately responded to my email and text. They were polite and very efficient. I recommend this company.

Date of experience: May 19, 2022
Ashley T. — CPAP.com Rep
over a year old

Hi Debbie!
We were happy to hear that you were pleased with the speed of our response via email and text! Thank you for sharing your experience with us. We hope to hear from you again soon!

Illinois
1 review
0 helpful votes
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Excellent service
May 19, 2022

I bought a mask that didn't fit me. Agnes was very helpful during the returning process. Very satisfied.

Date of experience: May 19, 2022
Ashley T. — CPAP.com Rep
over a year old

Hey Jairo!
We are happy to hear you like our mask return process and received the needed help from Agnes! We hope you enjoy your new mask and please let us know if there is anything else we can assist you with

Michigan
1 review
0 helpful votes
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I've been using CPAP.com for equipment for equipment and supplies for more than a decade. They have great prices, and they are very easy to deal with.

On my most recent order, I wanted advice on trying a different mask alternative, and using the online chat feature, Crystal was very helpful in providing recommendations and advice.

Date of experience: May 19, 2022
Ashley T. — CPAP.com Rep
over a year old

Hi Craig!
Thank you for the feedback, we were happy to hear that Crystal was able to assist you! Thank you for choosing us for your cpap needs and we look forward to working with you in the future!

Jamaica
1 review
0 helpful votes
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Great Service
May 19, 2022

The Live Chat was very helpful but to place an order I had to call on the phone.
The line dropped twice but on the third attempt Brandy T took my call.
The service was very good indeed. Brandy understood the products I was interested in, was very polite and very helpful. So once again a great experience.
Thank you.

My order # is *******

Date of experience: May 19, 2022
Ashley T. — CPAP.com Rep
over a year old

Hi Michael!
We are happy to hear that you were able to get the needed assistance from Brandy and have had a great experience with us! Thank you for choosing us for you cpap needs, and we look forward to working with you further!

Connecticut
1 review
0 helpful votes
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Great customer service!
May 19, 2022

Agnes and Crystal helped my unsnarl an issue getting the prescription form and related information from my doctor's office onto my record. They were friendly, helpful and ultimately got the script attached to my order so it could ship today. I very much appreciate their kind efforts!

Date of experience: May 19, 2022
Ashley T. — CPAP.com Rep
over a year old

Hey Richard!
We are pleased to hear that Agnes and Crystal both provided you with the needed assistance. We hope you enjoy your new products and please let us know if there is anything else we can assist you with

New York
1 review
0 helpful votes
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Outstanding service
May 18, 2022

I had an issue with a mask I ordered recently. Chatted with Crystal and she replaced it and sent out a new one right away! Great service and couldn't ask for more!

Date of experience: May 18, 2022
Ashley T. — CPAP.com Rep
over a year old

Hi Vincent!
Thanks for letting us know that you received the needed assistance from Crystal. Please let us know if there is anything else we can assist you with.

Georgia
1 review
0 helpful votes
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CPAP.com ALWAYS does an excellent job and their customer service is the BEST! We will continue to use this company for all of our CPAP needs!

Date of experience: May 18, 2022
Ashley T. — CPAP.com Rep
over a year old

Hi Lori!
Thank you for sharing your experience with us. We hope to hear from you again soon!

Thailand
1 review
0 helpful votes
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I have questions about the product (Resmed Nascal Mask) and my prescription. Agnes can help me with excellent and quick support. Thank you so much.

Date of experience: May 17, 2022
Ashley T. — CPAP.com Rep
over a year old

Hi Vachira!
We were very pleased to hear that Agnes was able to provide such excellent and quick service! We look forward to hearing from you again on your next order with us!

Texas
1 review
0 helpful votes
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CPAP.com has been a huge help during my time with a CPAP machine. I struggle to find a comfortable mask, and they allow 30 day risk free returns which helps me to try them out, and if I am not satisfied, return them and try some thing else. Great products at great prices.

Date of experience: May 16, 2022
Ashley T. — CPAP.com Rep
over a year old

Hi Katherine!
We are very pleased that you are enjoying our 30 day mask return insurance! Thank you for sharing your experience with us. We hope to hear from you again soon!

Tennessee
1 review
0 helpful votes
Follow Betsy W.
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Just chatted with Crystal on line & Kayla in person. Crystal took care of address change then had Kayla call for my order. This company has such friendly & helpful employees. I never mind calling them! I appreciate the prompt & professional way they take care of me! Thank you!

Date of experience: May 16, 2022
Ashley T. — CPAP.com Rep
over a year old

Hi Betsy!
Thank you for sharing your experience with us. We hope to hear from you again soon!

Arizona
1 review
0 helpful votes
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GREAT SERVICE!
May 14, 2022

Needed a copy of my CPAP prescription. Had trouble figuring out how to request a copy. Live chat representative was very helpful in guiding me through the steps to obtain a copy. Very pleased with CPAP.com in all transactions I have had with them from ordering a Travel CPAP to accessories and supplies.

Date of experience: May 14, 2022
Ashley T. — CPAP.com Rep
over a year old

Hi Harvey!
We are very happy to hear that you received the needed assistance from our Live Chat! We hope you enjoy your new supplies, and feel free to reach out if you ever need any further assistance.

District of Columbia
2 reviews
0 helpful votes
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I placed my order and then realized my first purchase discount was not applied. Agnes helped me out with a refund as it was getting ready to be shipped. Great service, this won't be my last order here

Date of experience: May 13, 2022
Ashley T. — CPAP.com Rep
over a year old

Hi Terry!
We are very pleased to hear you have received the needed assistance from Agnes! Thank you for choosing us for your cpap needs and we look forward to working with you more in the future!

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