On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CPAP.com Reviews Summary
CPAP.com generally enjoys a positive reputation, with customers frequently praising the efficiency and knowledge of their customer service representatives, who provide effective support and guidance throughout the purchasing process. Many reviews highlight the ease of ordering and prompt delivery, contributing to overall customer satisfaction. However, concerns arise regarding service delays, particularly related to repairs and shipping issues, as well as frustrations with automated customer service responses. While the company showcases strong customer-oriented practices, addressing the highlighted service gaps could further enhance their reputation and customer loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ordered small items, arrived quickly and cancellation of back order was easy with live chat.
Crystal was friendly and was able to refund my payment without an order number.
I just chatted with Kayla in regards to an old credit and she was a pleasure to work with. It has been awhile since I made an order and that is why I keep on going to CPAP.com for all my cpap needs. Their have an excellent customer service —their prices are great also!
Hi Dorothy,
Thank you for your kind words. We appreciate your business and we hope to hear from you again soon!
I had the pleasure of having IVA R help me with a problem. She did a fantastic job and to commend her for that. She got me on your website and we talked thru my problem and she set up the purchase and helped me solve the problem also. I would recommend she wait on all your phone in customers.
Bill A
Hey William,
Thanks so much for letting us know that you received great service! We'll be sure to share your kind words with Iva and we hope to hear from you again soon.
Hi
Im calling from Japan and (Charlsie W) at CPAP.com was very helpful going through the whole process with me. The in and out of her knowledge was very helpful. Thank you for the excellent service
Thanks
Hey Ted,
We're pleased to hear that Charlsie provided you with the excellent service that you deserve! We hope to hear from you again soon.
Iva R and Daryl were very helpful. Great help. Very quick to answer my questions and walk me through the steps! Very happy customer
Hi Mike,
That's great! Thanks for sharing your experience with us. Please let us know if there is anything else we can assist you with.
Brandi was extremely helpful, very friendly, and pleasant to deal with processing my return and ordering a different item that was more suitable for my needs. Thank you very much!
Hi Stephen,
You're most welcome! We'll be sure to share your kind words with Brandi and we hope to hear from you again soon.
I received great service from Jennifer when I called *******221. She was polite and helped me get a 20% discount, along with breaking down a packet, giving me the correct size of nasal pillows. She got my order perfect and expediently. Cpap.com hired an efficient individual with wonderful customer service skills. Thank you!
Hi Sherry,
Thank you for sharing your experience with us! Please let us know if there is anything else we can assist you with.
I have ordered several times from Cpap.com and their customer service is great!
Today, Jennifer helped me out with several questions and I placed an order again and as always the customer service is wonderful and they do back their products.
Your patience is greatly appreciated
Thanks again for all your help
Hey Rebeca,
We are glad to hear that you received great service! Thanks for the kind words, we'll be sure to share this review with Jennifer and we hope to hear from you again soon.
Looking forward to receiving my travel CPAP! Brandy T gave me excellent customer service and info! What a pleasant company to work with!
Hi Pamela,
Thank you for your kind words! We hope you enjoy your new machine and please let us know if there is anything else we can assist you with.
Daryl was outstanding! He handled my issues quickly and professionally! Very satisfied with cpap.com!
Hi Ray,
Awesome! Thanks for sharing your experience with us. We hope to hear from you again soon!
Utilicé el chat y Daryl me atendió muy bien. Contestó todas mis preguntas con mucha amabilidad y paciencia.
Hola cristal,
¡Muchas gracias por compartir tu experiencia con nosotros! Háganos saber si hay algo más en lo que podamos ayudarlo.
Crystal, was clear, direct and resolve all questions. Show a lot of will to solve different aspects. Thanks
Hey Hector,
That's wonderful! We hope to hear from you again soon.
Great customer service through the chat! Easy to use website overall. I needed to get a prescription to purchase a second CPAP and support provided a prescription form for me to take to my healthcare provider.
Hi Jeffrey,
We're glad to hear that you had a great chat experience with us! Please let us know if there is anything else we can assist you with.
I started a chat session with Chad. He was so helpful with starting the order process. I recevied a call from Kayla and she took care of everything. I was very please with the customer focus at CPAP.com
Hi William,
Thanks so much for sharing your chat experience with us. Please let us know if there is anything else we can assist you with.
Daryl was extremely helpful in providing assistance and recommendations. The best service and products. CPAP.com is the best!
Hi Joseph,
That's great! Thanks for the kind words and we hope to hear from you again soon.
I had a plethora of questions on a new CPAP machine I was thinking of purchasing and Crystal (from their live computer chat) was able to answer them all and help me make my decision. Thanks for all your help, Crystal!
Hi,
We're so glad to hear that Crystal managed to answer your questions and provide you with the needed assistance. Thanks for sharing your experience with us and we hope to hear from you again soon!
Had an issue with a missing item and Daryl in Customer Service was awesome in the legths he went to make sure I was happy! Thank you Daryl!
Hi R B.,
We're very sorry about the missing item. Thank you for letting us know that Daryl managed to resolve your concerns. Please let us know if there is anything else we can assist you with.
I have one complaint. The equipment I ordered was shipped from Missouri City, TX to Fort Worth, TX on 3/18/22. The distance is 279 miles. It did not arrive. Things get lost in the mail sometimes - no problem. But the company made me wait for over two weeks before they would accept the fact it was lost! I chatted with Crystal this morning and she said she would get it shipped today. Chat folks have been very nice and helpful.
Hi Ken,
Thanks for your feedback! We are very sorry about the delay with you receiving your package. It has been our experience that although shipping estimates are listed 3-5 business days, there could be delays with the shipping company. This is why we have a policy to hold off on re-shipping the package for 10 days as the package will often show up within this time period. Again, we apologize for any inconvenience you have been caused and we hope to hear from you again soon.
Great service, fast shipping, ordered machine and received it 2 days later.
Recomend to anyone needing a machine or supplies. Will use again.
Hi Michael,
Thanks for the recommendation! We're glad to hear that you received your machine in a timely manner. We look forward to hearing from you again soon.
Supplied info. About the warranty option on my cpap. Good to know that if its under warranty, no fee is charged. Bad news... 3 to 6 weeks.
Hi Debi,
Thanks for your feedback. We hope to hear from you again soon.
From the business
Looking for CPAP (which stands for Continuous Positive Airway Pressure) equipment and information? We guarantee the lowest prices on top CPAP brands and tons of information to help treat Obstructive Sleep Apnea (OSA). Stop by for access to thousands of...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for sharing your experience with us. We hope to hear from you again soon.