From the business
Write a Review if you had a good experience with CozyWinters and want to share with others. If you didn't, then write to the CEO at ceo@cozywinters.com, so he can address your concerns.
CozyWinters Reviews Summary
CozyWinters has a rating of 4.6 stars from 2,012 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CozyWinters most frequently mention heated seat, great product and cold feet. CozyWinters ranks 2nd among Jackets sites.
Instant Feedback
No further comment.
Site was easy to use.
Perfect to keep me skiing!
Shopping was easy-product was just what I wanted-the delivery was right on time.
Nothing could have been better.
Love the product I purchased, quality and easy to use. Glad I found you on Facebook
Company's services were professional and timely. Delivery was very fast. The quality is exceptional, better than advertised. The only concern is that the socks are very tight and a little difficult to get on and off. Aside from that, I am very pleased and highly recommend this company.
Found the best deal, no tax and free shipping on cozywinters.com. That's what sealed the deal in my price comparison efforts for a heated jacket I knew I was buying that day. Delivery was prompt an received a delivery confirmation email to confirm I received my jacket. Closing the loop on a sale is customer service I'll be coming back for.
My husband loves it! A little over priced but will be looking to hopefully buy me one in the future. Thanks
I wear a medium in everything I wear but I ordered XXL and the coat is too small. Unacceptable sizing on your end.
Very satisfactory
I placed an order almost two month ago and nothing. I have reach out to the support team 4 times and have had no productive solutions and no clear status on my order... absolutley horrible service, would never recommend any one to this company.
Simple, accurate
Nice fit, great quality
Needed to exchange for a different size. No exchanges, just return and reorder. Return routine may take up to 30 days to get my money back.
Also paid for 2 day shipping. Took a week for delivery.
Very satisfactory
I ordered Briana Rishel and my parents loved it so much they are ordering another
Very good
Easy had product I needed (size).
Very dissatisfied! I paid for 2 day guaranteed shipping before Christmas and it wasn't delivered until 2 days after. The recipiant is my Mother in Law who is very sick and the warming vest was to help her during the cold trips to the Dr. As it was so late she hasn't even recieved it yet and we have to travel to take it to her. When I called customer service, first I was hung up on and then the lady I spoke had zero information but promised a call back. I did not receive a call back.
I am in the middle of moving so I have had no chance to call about our issues.
I am very unhappy to have received such terrible service for an expensive item.
No comments
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chad, This is 1000% NOT indicative of how we operate our company. We would not be in business for 16+ years if we operated as you are describing. We are as frustrated about your order as you are. The product you ordered is built by a small machine shop in Connecticut. We have been selling this product for 15+ years. They are typically on top of things but sometimes they get overwhelmed with orders and are understaffed, etc. This seems to be the case at the moment. Our staff has sent them 9 email's already requesting an update on YOUR order, with no reply. One of our reps has called them 6 times, but has not been able to talk to anyone about it, since they don't answer their phones, plus they shut down for the holidays. To be honest, we are at a point where we may remove their products from our website. All that being said, they have always shipped the product out and it's a really great product. It comes with a lifetime warranty for a reason... It's build really solid and it keeps working. We never get returns and many of our customers order more units in the future. We did fail to communicate this clearly with you and for that we are very sorry, but still trying to get status on your order and get it shipped out right away. Unfortunately it's a very niche product and only one small company makes it. Sincerely, CozyWinters Support