CozyWintersReviews 2,012

I purchased a pair of Tatra Women's Battery Heated Snow Gloves, size M. They were a Christmas gift, so it was only after the 30 day return policy period that I found that these gloves did not fit. They were too tight and would not fit at all, with the battery pack inserted. (The wearer takes size medium, in every other store bought glove purchased.) When I called, customer service they said no exchanges or returns after the 30 days. They later relented in an email but I would still have to pay a 20% restocking charge. With shipping and the restocking charge, I would be paying over $100 more, to get a replacement. How much work is it, to put a pair of gloves back in a bin? Online order companies should allow for exchanges, without penalty.

Oh, it all started out so well. I found what I wanted, I ordered it, it arrived quickly, all was right with the world! But then, the product proved to be defective, so naturally, I emailed them to inquire about a return (Day 1). No answer. So I called. No one answered so I left a message (Day 2). No one returned my call. So the next day (Day 3) I called again. 15 times before someone answered. They sent me a label to return the item and were sending a replacement the same day. Oh hooray! Tracking info was to be emailed as soon as available. Fast forward to Day 10. Nothing. Nada. Zip. Zero. Zilch. So I call. For 45 minutes I use 3 phones to call continuously. NO ANSWER. I leave another voice mail (what is the Urban Dictionary definition of insane again?) Day 11. No response. I email (see previous question). Day 12. I take to social media to see if it has any result. I file a claim with the State's Attorney General and the BBB. Stay tuned to see what day 285 may bring...

How does this company even exist?

Wait. Maybe it doesn't.