Cozy.Co refuses to let me access information because they apparently moved to apartments.com I need a report for a court case in an eviction when it has not even been a year yet and they have no records. I would not recommend using them or Apartments.com as they both lack any accountability in this situation. This has cost me thousands of dollars in lack of documents that would help me in court. PLEASE PLEASE stay away from this service and run your own private credit and background check I now regret being naive.
I can provide proof to cozy if they want to contact me.
Peter
I've had a terrible experience with Cozy. Everything set up fine, but when applications came in and they applied and did their credit and background check, I could not access them. Tech support was NO help. They kept throwing it back/blaming Experian. When I tried another site also using Experian for identity verification, it worked flawlessly. Told them about it and nothing... They said I had to wait 3 days and TRY to verify my identity again, but no guarantees. So here I have live tenants that have applied and I cannot see their info... Cannot intelligently respond to them as to the status of their application... I invested all the time with them getting up and running now when it counts. Trying to get a good tenant in a time sensitive situation, NOTHING>... So I would NOT recommend Cozy.
Site does not work on so many levels-bad
Set up password, but can't find site log in? What's with that, so set up another only to be told there is already and account, but still no place to enter to log in-frustrating!
Sent them a contact about problem. Used search to try to find my friends rental. Nothing works! Bad site
Signed up with them but they are having major website issues with registrations and bugs. Customer service was very prompt and supportive but website registration issues made tenants very uncomfortable with registration.
Would suggest going with a company that has been around longer and has processes and procedures in place too much hassle to deal with on this one for now.
There are so many websites where you can find out your credit score, Experian seems to be the main one that is being used, so how come Cozy gives me a very different score than Experian whom they say they used? When you check someones credit it shows up on there report,, This company is a scam...
My title pretty much says it all. Cozy is a haven for scammers and has zero customer service. Not even a phone number. My tenant wanted to pay through Cozy so he could automate payments and I stupidly agreed without doing much research into the site. So he paid the security deposit, first month rent and cleaning deposit via Cozy. I gave him the keys and he moved in. 2 days later, he reversed the payments (before Cozy sent them to my bank account) and then closed his bank account. So, now I have this weasel in my condo with a signed lease and I have ZERO dollars. Cozy offers ZERO support. I got an eviction judgment on the guy today and found out that he had been evicted the month before and ran the exact same scam (via Cozy) on the prior landlord.
Unbelievable! I cannot understand how they are in business. They stole my money even admitting they owed me. Sent me wrong item with no assistance in return. In process of BBB claim still nothing. Boycott this company
I have tried for 10 days to pay my rent, Cozy rejects the correct password doesn't send codes to access account, does not respond to emails, then sends emails that your account is past due. I will not renew my lease if this company is the only option I have to pay rent. The Worst!
I am here on a travel assignment for Covid patients. Cozy emptied out my bank account and the apartment was in a heroin/homeless infested neighborhood. My bank is "investigating" the claim. I plan to report them to the FBI. Meanwhile, I'm living in a hotel without a car. Thanks so much to my slumLord and COZY!
Avoid Cozy for listing and screenig services. They have a nice looking website but they push your listing out to several sites that they don; t disclose that allow prospective tenants to contact you with zero qualification, There Screening tool for credit and background reports is poor and the only way that they communicate is via email so if you have a problem, as I did, you will get no help. I had several applicants pay $40 to apply for my poprperty but I was never able to get their reports. I feel that I will have to refund their $. I tracked down Cozy's phone number and the recording sounded like a personal recording on an answering machine that used a cassette tape... yes, you read that right. Definitely a FLY BY NIGHT OPERATION!
When confronted about not having a phone number their reason is because they don't want me to be put on hold. Lmfao. It's scary to depend on a company that I can't speak to.
I ordered 2 items from here. The quality of both was HORRIBLE and the sizes were tiny. I requested a refund for 1 item and to receive it, I must send send the item back to CHINA! The shipping alone would cost more than the item. AVOID THIS PLACE!
Don't do business with these people they are thieves. They tell you to do something then they change the rules to suit themselves.
Beware of bad business practices. They charged me over 100 dollars in fees just to pay my security deposit and first month rent. AWFUL COMPANY.
Overview
Cozy has a rating of 1.3 stars from 15 reviews, indicating that most customers are generally dissatisfied with their purchases. Cozy ranks 267th among Apartment Rental sites.
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- Portland, OR
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members