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From the business
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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The cover is designed well and is just want I wanted However the length was just about 2" short to cover the braces on the back and the full front.
First time customer and I am very pleased with Covers and all. After sending photo's and measurements, I was contacted by cover's and all to send them some additional measurements. They wanted to be sure that all the measurements were correct. I received my covers sooner than the estimated delivery date. The cover fit perfectly on my grill island. I would recommend covers and all!
Easy ordering and checkout. Arrived sooner than expected.
Followed directions exactly on measurements. Chair covers large but can work. Table cover made way too small and customer service not responsive on correcting issue with the table cover. Do not recommend Covers and All to anyone.
Carolyn, at Covers&All we manufacture every order with due attention to detail, ensuring that each one is made as ordered, hence, we're sorry if one of the covers turned out to be ill-fitting for some reason. We've reviewed your interaction history with our complaints team, and it's apparent that our executive had last requested that you try skirting the cover on the table and share a video clip that could help our team prove the point and document the issue in order to authorize an action as desired. We request you to have that shared at the earliest possible. Please note that when submitting a cover order to the manufacturing queue our team adds the required leeway to the digital cut files and the same practice is evident from the records related to this case. Thus, in order to rally forth on your behalf, our team needs substantial and conclusive evidence of it being shorter than expected. We hope this helps explain our logic or reason.
Kindly mail mark feedback@coversandall.com for all and any issues related to this case.
Already have ordered for another cover couple years ago and she's holding up to brutal northern winter weather. Trying a custom seasonal cover this time around. Procedure is rather straight forward.
Already have ordered for another cover couple years ago and she's holding up to brutal northern winter weather. Trying a custom seasonal cover this time around. Procedure is rather straight forward.
Transaction straightforward; web site helpful and full of future purchases
Easy to understand instructions and order. The fit is perfect. Very happy with this purchase. Would highly recommend these covers and purchase again.
Easy to place an order. Customer Service contacted us via email when they suggested we use another color for the lettering. Couldn't be happier with their recommendations! They were correct that our lettering color would have been too dark.
Website makes it convenient and easy for a customer to order covers for outside chairs. Once I worked with trying to get the cover onto the chairs, I found that I had the cover backwards and once I turned the covers around they fit my chairs well.
You advertise free shipping on your first order but when I checked out I got the price discount but not the free shipping
Hello LeWayne. We are sorry to learn that you were unable to avail free shipping as part of the welcome discount.
It is standard for a discount offer to have applicable terms (denoted by *). As mentioned on our homepage and all product pages (in the top left corner), free shipping is applicable on orders over $99. This is also mentioned on the welcome email and the offer page. For more information on this offer, kindly visit this link:
https://www.coversandall.com/welcome-offer
Note that our support team is available 24x7 via our phone and chat helplines for any questions you may have before or after placing your order. We appreciate your time and business. Thank you for choosing Coversandall.
You advertise free shipping on your first order but when I checked out I got the price discount but not the free shipping
This was a big purchase for me. I was nervous about sending measurements in sight unseen. I took a chance and it was fortunately very wise. They are high quality, well made products. Customer service was very helpful.
Great fit and fast but DO NOT BUY, one light rain and the cushions were soaked through. What a waste of money. Could not believe that they offered not protection from water at all - what is the point of them?
Hello Joanne. Thank you for reviewing your ordering experience. We appreciate your feedback.
Please accept our apologies in case you had trouble locating your desired product. We have tried to arrange our wide range of products by category and sub-category. Additionally, you can use the search bar at the top of the page to look for a product. For instance, typing 'sofa' will bring up all the products that have this word in the name. You can click on 'See More Products' to view the full listing.
Nevertheless, we appreciate your inputs and are sharing your suggestion with our site development team. Meanwhile, note that our support team is available 24x7 via our phone and chat helplines for any questions you may have before or after placing your order.
Extremely difficult and confusing to understand the customer service representative due to language barrier. They are from India
Hello Alan. Please accept our apologies for any difficulties you faced while communicating with our support team.
Though we make great efforts to deliver high quality products and superior customer service, we understand that there is room for improvement. Your feedback is important to us and we are sharing your comments with the team.
In order to provide uninterrupted 24x7 support, our customer service teams work out of three offices - two in India and one in Georgia. If you face any such issues in the future, please do not hesitate to request a call back from a supervisor. Note that we also offer 24x7 chat support.
With regard to the measurements, we are meticulous with the design to ensure that your cover fits well. We are sorry if this inconvenienced you, however, without physical access to the equipment you intend to cover we have to rely on reference pictures and detailed measurements.
Easy to order and get the correct size need, and received cover a lot quicker then the estimated delivery date. Very satisfied with the experience with Covers & All
Even though I ordered wrong twice, they helped me out completely, sent me the right product and walked me all through this to order. They are so supportive and friendly! It was such a pleasure doing business with them! They are the best
Very easy to enter the dimensions of my smoker, choose the color and quality of fabric I want and place the order
Very easy to enter the dimensions of my smoker, choose the color and quality of fabric I want and place the order
Outstanding on all levels Very quick response to all questions went back-and-forth a few times but all in all it was perfect when I received it even the logo was great
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Charles, we are glad to note your satisfaction with the cover. However, to avoid the issue described and for a better fit on your bespoke covers, it is advisable that you share additional information like photographs, etcetera, which would help our team take that into a note before submitting your order to the manufacturing queue. Regards