On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The best ever quality service and fast delivery this is second time ordering I would order again
The cover arrived and was an exact fit. Prior to accepting the order, the company reached out to verify the dimensions, catching a mistake on my part. The result was a perfect fit for my smoker. Outstanding customer service in my opinion!
The cover is will made, durable and high quality.
The details of our firebox was not a simple chore to send along so the folks at Covers & All made an outstanding effort to get everything they needed from drawings and photos and careful questions as to the design. This took three different conversations via email with them and they were great to work with. Thank you
Website could explain items better.
Sent me wrong item and will not accept returns.
This product was very easy to order and I received the product that I expected. They used expedited FedEx shipping which resulted the product arriving early and not delayed like the rest of the things I have coming FedEx. I would buy from this company again
Have purchased replacement covers for my outdoor furniture before and usually I'm disappointed. This time I was impressed with the quality and density of fabric, rugged zippers and excellent fit.
I ordered the blue fire pit cover for the winter and I was extremely pleased when it arrived. I am happy I selected the heavy grade plastic. I recommend this product 100%
Cover fit was perfect and material seems to be excellent quality. Service from my order to home arrival was less than two weeks and a few days sooner than the promised delivery date.
I still have not received the firewood stack cover.
Easy, fast, detailed and a quality product that's worth the money
Curved sofa cover doesn't fit. I've reached out three times and have sent pictures and no one calls me back. This is not a reputable company. I would never recommend this company.
Hi Lou, We are sorry to note your disappointment with the cover received and apologize that our service does not meet your expectation. We have fabricated the cover the same as per your provided dimensions and confirmation. We always try our best to provide fast and efficient service. However, in this instance, we failed to respond in a timely manner and we are extremely sorry for that. Upon checking the details, it appears that our quality team has reverted you back, we request you to check and respond to us so that we can investigate the issue and provide you the best possible resolution as customer satisfaction is our priority.
I was extremely happy with the service provided. They were on my order immediately, and asked clarifying questions, and wanted additional photos so that they would make exactly what I needed. They made no assumptions, which I really appreciated. They finished the cushion and pillow covers very fast, and I received the order quickly. As it turns out the new covers appear to be of a much better quality than the originals. I couldn't be happier!
My only experience with Covers & All was beyond excellent! I ordered a cover for a large cabinet I made for our deck on our Pacific shore home. The cover arrived promptly, it fit perfectly, had zero flaws, and the quality of the cover materials is much more substantial than I anticipated. I gave it a 5 star rating but it merits an extra star or more)!
Excellent service, quality product at an affordable price! Will definitely recommend them to family and friends!
Product came very fast and was exactly as described in the product information section. Very well made.
I am thrilled with my order! I have never order from Covers & All and how no idea the covers would be so well made. They are a great dark grey with zippers to clean easily.
I've already placed one order and I love the product so much I'm placing another order!
Not complicated, they made sure your dimensions were correct and wanted a photo.
I was very skeptical at first since these were custom AND so reasonably priced. They are better quality than the original covers I replaced. Will not hesitate to order again.
Answer: Hi Jody, Thank you for showing interest in our products.​ The order will be subject to GST without any extra duty, and the final price will be displayed on the shopping cart page. You can use our phone and chat feature 24x7 to connect with our customer service representatives. We look forward to gratify you with your order.
Answer: Thank you for your interest in our custom swimming pool covers! We specialize in crafting high-quality, made-to-measure covers tailored specifically to your pool's unique shape and dimensions. Whether you're looking for a standard rectangular design or a custom contour for an irregular or freeform pool, we offer durable materials that are weather-resistant, UV-protected, and built to last. You can easily enter your measurements on our website, and if you have specific design requirements or features like drain panels, tie-downs, or grommets, just let us know in the comments section during the order process. Our team reviews every order carefully, and we're happy to reach out if anything needs clarification. If you'd like assistance with choosing the best material or features for your setup, we'd be glad to help. Simply share your pool's details or a reference image, and we can guide you through the options.
Answer: We are sorry to inform you that, as, we offer custom size products, we do not accept returns. Covers&All guarantees that products do not contain manufacturing defects and, if the product fails, breaks, or has ink issue due to a manufacturing defect, we will either replace the product or issue you a credit equal to the value of the failed product. Covers&All reserves the right to investigate the claim and determine whether or not our guarantee covers the failed product. For claim email on feedback@coversandall.com with some pictures of the product showing defect with description and the team will get back to you with the best possible outcome that could be offered. If there are any errors on our part after the art work has been approved, Covers and All will send a replacement Cover with priority shipping at no charge to the customer. We also offer a refund for the total amount. Clients must follow these steps in order to get a refund or reproduced Cover. All returns must be reported within 7 days of the delivery. Refunds will be issued within 7 days if the online ticket is approved and will be processed and credited back to the original form of payment. If refund is claimed after 60 days of receiving payments it will be in the form of store credit.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at feedback@coversandall.com and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at feedback@coversandall.com and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at feedback@coversandall.com and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Melanie! Thank you for contacting us. We request you to send your query in detail along with the product name & SKU code, and send it to our team at info@coversandall.com. Our team will help you for the same. You can also contact our support team which is available 24*7 via call or chat.
Hi Robert, We apologize for the inconvenience caused to you. The review system is automated based on the set configuration. Unfortunately, due to a technical glitch, the link was sent to your registered email before the committed delivery date. Per the latest update, the package is at the destination facility and expected to be delivered by today same as per the scheduled delivery.
Rest assured, we have highlighted this to our tech team and they are reviewing the details and will resolve the issue at the earliest. If you need further assistance, please do not hesitate to reach us via our 24x7 phone or chat helplines. We appreciate your time and business. Thank you for choosing Cover&all.