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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I had two covers made. The first was straight forward but the second was very complex and we went back and forth until we (together) got it right. Very satisfied.
We have some oddly shaped patio cushions and the ones Covers made fit perfectly. Quick shipping, too. Thank you!
My covers were beautifully made! I want to thank the hard workers who actually sewed my covers and the workers who packed & shipped my covers! They arrived a day earlier than expected and I expect to order again with Covers & All.
This was a painful experience. We asked that they provide a spec diagram like they offered to do on another project PRIOR to going to production. Well, they didn't and the measurements changed so we went back and forth about making changes. The answer always was "too late, it's in production" while the emails from other online customer service people were "let me see what we can do."
I think part of the issue with Covers and All is that you are dealing with sales and customer service in India and other overseas locations (Production) while the company is listed in Atlanta, GA. If you look up the contact number for the company, you always get overseas employees.
As expected, the delivered cover doesn't fit correctly. It is " too much trouble dealing with this company to get them to do the right thing by their customers" and my time is more valuable than that.
Based on my two experiences with Covers and All, I will avoid this company in the future. "Caveat Emptor"
So far so good. Would have liked a different color but couldn't wait til end of Dec. To get it.
A few back and forth communications on size measurements for the item. But good drawings sent from fabricator department. All and all very satisfied with the custom order. A little pricey, but worth if you a have a specific custom cover need. Have used Covers and All for all my patio covers for some time. Thanks so much!
My order included a cover for a hexagon table. The dimension for the three diagonals was 63". When the cover arrived the diagonals was only 54", too small for the table. I called customer service. I was asked to take a picture of the cover including a tape measure to confirm the length. I did as asked but I have not heard back from anyone yet. I would like a cover with the correct dimensions. Thanks!
Hi Daniel, We are sorry to note your disappointment with the cover received. Upon checking the order details, we have fabricated the cover same as per the provided order dimensions. As per your concern regards to the measurements, kindly measure the product from one point of the corner to another as a diagonal (Not from one straight part to another) On the product page just below the measurements section, we also provide guidance on how to measure the product so the customer can get the idea about the same. As we can see that you have already shared your query with our quality team, they will investigate the issue and provide you the best possible resolution for the same. We apologize for the delay in response, we will take this case as a priority and revert you back.
Customer service was excellent and responses were prompt.
Thanks… worked out great…. Looks like it will last a long time
Custom size fire pit cover. Fit perfectly... again I say-perfectly.
Grommets sturdy. Should last a long time in Northern Ohio winter weather.
They sent an email asking me to confirm the measurements three times. Twice I told them they were wrong and gave the correct measurements. Still have not received confirmation they are now correct.
Hi George, We are sorry for the inconvenience caused to you and apologize that our service does not meet your expectations. As per your last comment, we can see that you want to order again and get the customized sunshade as per your requirement. We can certainly provide you the same and to resolve the issue, we have put your order on hold and passed your concern to our team. They will contact you to discuss the dimensions with details and proceed further with the order so you do not need to go with order procedures again and again. If you have any other concerns, please feel free to contact our 24x7 customer support team via call or chat.
Way too much correspondence re measurements despite many many photos. Cover is extremely tight. Almost doesn't fit. They don't allow for extra movement when putting cover an furniture. Wld not recommend this company at all.
Hi Elizabeth, We are sorry to note your disappointment with the cover received. Upon checking the order details we can certainly understand your concern, we at covers&all always try our best to provide the customized cover same as per the product requirement. However, in this instance, we failed and we sincerely apologize for that. As you have shared your concern with us, we have passed the same to our quality team. They will contact you to provide you the best possible resolution for the same.
Great product, very strong and well made. Received very quickly.
Great experience in the design and communication. They get your approval step by step to ensure my product was exactly the way I wanted it!
I don't know why they asked for measurements. I have 2 patio umbrellas that have solar panels at the top of the umbrella. It looks like 3 hockey pucks at the top of the umbrella. Plus the umbrellas are rectangular and a lot wider than the typical patio umbrella. I set measurements but I got 2 standard umbrella covers that no way fit.
Hi Kathie, We are sorry to note your disappointment with the cover received. We have fabricated the cover same as per the provided order dimensions with standard umbrella cover design. We have standardized the product design as per our past experience and data. As we are in custom business, If the customer has any other requirement or shape then they can mention the same in the "Any special request for us?" box and upload the reference images on the product page while placing an order. As per the order record, we have not found any images or instructions from your side. As you have shared your concern and we have passed the same to our quality team. They will contact you soon to provide you the best possible resolution for the same.
It was easy to give the measurements and submit the order on the website. Products arrived in a timely manner. First impression was that the material was of good quality and when they fit exactly on the old cushions, I was really pleased. Definitely saved us money from having to buy all new cushions for our outdoor loveseat.
Great customer service and attention to detail before even making the covers. They fit perfectly and high quality covers!
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi BillK, We are sorry to note your disappointment with the cover received. As per your concern regards to the working drawing, we do provide the same if there will be any special requirement of the product shape or any other specification. Upon checking the order details, we are not able to find any special request or specification to get the mock-up before the order goes into production. Upon the order placement, an immediate confirmation is sent to the customer's registered email address which consists of all the order details to check. Customers can request a change within 2 hours of placing the order via phone or chat. As you have shared your concern with us and are not satisfied with the cover, we have passed your feedback to our quality team. They will contact you to provide the best possible resolution for the same.
We are a global business based in Georgia. All our covers are designed in Lawrenceville, GA, and manufactured in India. The same is mentioned over the website in our terms of use and promptly disclosed when inquired.