Covers & All has a rating of 4.6 stars from 24,586 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All most frequently mention customer service, good quality and fire pit. Covers & All ranks 1st among Patio sites.
After I placed the order, the team was great about coming back to me to confirm the measurements (a couple of which needed to be adjusted from my initial listing), and they got it just right. Material is great - heavy enough that it doesn't blow in the wind, but light enough to easily remove from the couch. We've already had a couple heavy rains and my couch and the cushions are untouched underneath. I'm thrilled I bought through Covers&All!
It's easy to order exactly what you need. We've ordered a patio couch cover, umbrella cover, smoker cover, and snow blower cover now. All are solidly built. They arrive in a timely manner after order, allowing for time for them to be made.
Hey Desirae! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Excellent experience. There were multiple messages from the design team confirming the cover dimensions which ensured that it would fit. And it fit perfectly, including the section for the grill!
Hey John! Thank you so much for your fantastic feedback! We’re delighted to hear that the cover fit perfectly, and that our design team’s efforts in confirming the dimensions helped ensure everything, including the grill section, was spot on. If you have any questions or need further assistance in the future, please don’t hesitate to reach out. We're always here to help and ensure your experience with us remains excellent!
The covers fit perfectly as requested. They were made with quality materials and workmanship. The covers were produced and delivered in a timely manner. The cover price was very reasonable.
Hey Richard! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I ordered the tarps with the grommets en the reinforced webing but somehow the add ons didn't show on the order. I contacted the company and they were able to add them for me as they were definately needed. They were shipped and arrived 5 days early!
Hey Dennis! Thank you for sharing your positive experience with us! We’re so glad to hear that our team was able to quickly assist with adding the grommets and reinforced webbing to your order. It's great to know that the additional features were just what you needed and that your order arrived earlier than expected! Your satisfaction is our top priority, and we’re always here to help with any future requests. If there’s anything else we can assist you with, please don’t hesitate to reach out.
I found the website to be easy to use for my custom order. I ordered custom size clear vinyl tarp with grommets. They are perfect for the intended use and appear to be very good quality. I plan to order more now that I know the quality of the product.
Hey Phillip! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
Cover fits my grill & table very well. I got custom lettering and thought it would be embroidered instead of screen printed. Finalizing all measurements was also a bit of a back-and-forth challenge.
Thank you, Wes, for letting us know we were able to help you out! We're thrilled to hear that you are happy with our product & service. If you have any questions or need any assistance in the future, please feel free to reach out. We look forward to serving you again!
This was so easy, the system is user friendly, the quality of the covers is great and fits like a glove. Shipping was unbelievably fast and so professional. I highly recommend it!
Be prepared to take some careful measurements, but you will not be disappointed with the end product. The delivery was also very fast once all the measurements were agreed to be correct.
Hey Mark! We are delighted to hear that you are pleased with our product and turnaround time. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The products were of good quality and accurate in their sizing. Unfortunately the ends of 3 of 5 shades were damaged (crushed) requiring repair by purchaser.
Hi Richard, Thank you for your feedback! We’re glad to hear that you’re satisfied with the quality and sizing of the products. We sincerely apologize for the damage to the ends of the shades. This is certainly not the experience we want for our customers.
To help us resolve this matter, could you please raise a ticket from your account? This will allow us to better assist you and ensure that we address the issue promptly. Once we receive the details, we’ll work on finding a suitable resolution for you.
We appreciate your understanding and look forward to assisting you further.
Oh I wish I needed another grill cover! I'm telling all my friends about how great this custom cover is! Thick, waterproof, perfect color, very sturdy! Great custom cover!
Hey Dana! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The rep who helped with measurements on very unusual outside bar chairs was very helpful. The fit is perfect. Product is well made w very strong material and price was better than competitive. Thank you
Hey Betsye! Thank you for taking the time to share your experience! We’re pleased to hear that our representative was able to assist you with the measurements for your unique bar chairs and that the covers fit perfectly. It’s wonderful to know you’re pleased with the quality, durability, and value of the product. Your satisfaction is our top priority, and we’re so glad we could meet your expectations. If you need further assistance or have future projects, we’re here to help!
I am happy with my orders. Great quality and very accurate with the measurements. Thank you for your great service and great product. We will definitely order again the in the future.
Hey Rio! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The kayak cover I received is decent enough, however, one of the straps is sewn on backwards. I sent them three photos showing the issue, which they seemed to ignore and they just kept sending me a canned email requesting a photo of the tag and a video. I sent a photo of the tag along with the three original photos. Soon I received another duplicate canned email and later I received a voice message from someone with very broken english whom I could not even understand. So I just responded to the last email and told them to forget it and I would just deal with the issue myself.
Hi Joyce, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I discovered this business while trying to figure out a solution to a particular problem, unrelated to covering and protecting a piece of furniture. The product I received is stronger and of a higher quality than I had dared to expect. I am very impressed!
Hey Gacky! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Happened on this site looking for a cover for my meditation cushion that needed recovered after 20 years of use. My measurements were vague (because it's a cushion after all) but the fit was exact!. I am absolutely amazed at the quality of the handstitched craftsmanship. My item was made with skill and pride and the high quality shows in the product. Thank you!
Hey Matthew! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Great measuring directions. The back and forth was very helpful and provided me with great fitting cushion covers.
Hey Sherry! We're pleased to know that you found our website user-friendly and had a positive experience. Your satisfaction means a lot to us, and we're here to ensure your future interactions with our platform are just as seamless. If you have any more feedback or questions, feel free to share. Thanks for your kind words!
The covers are great except for the placement of the zippers. I expected them to be on the corner of the square cover but they are about 6" off the corners so they don't fit correctly.
Hi Lee, Thank you for your feedback! We’re glad to hear that you’re happy with the covers overall. We apologize for the issue with the zipper placement and understand how it’s affecting the fit. To help resolve this, please raise a support ticket through your account, and our team will assist you further in finding the best solution. We truly appreciate your patience and are here to help!
I ordered a cover for our outdoor TV thru Covers & All after a referral from a neighbor who had several covers made from them. I had initially purchased a cover thru Amazon and it was pretty good, but way too big. Most generic TV covers are made for a size range (70"-75" in my case). The order process through Covers & All was really good. It takes a little longer, but they just try to get the order correct. They also allow for a logo or picture to be uploaded and emblazoned onto the cover for a reasonable fee. The designer sent emails confirming the proper measurements & the logo positioning before proceeding. Just make that you respond to their email questions promptly and verify the measurements & dimensions. The TV cover was sized perfectly with quality materials. The cover has a water proof zipper along the sides and Velcro along the bottom and the back. I am very picky in general, but was thrilled with the TV cover. It exceeded my expectations. I just order covers for my patio chairs from Covers & All. Highly recommend.
Hey Allan! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
The review I gave above is the same for my overall experience. There was no problem with the production of this special order cover. Well made, color choice was good and customer online service was fine. I would recommend to anyone in need of a cover for an unusual item to not hesitate and go with Covers and All. I am sure you will be pleased.
Hey Sally! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Answer: Hi Jody, Thank you for showing interest in our products. The order will be subject to GST without any extra duty, and the final price will be displayed on the shopping cart page. You can use our phone and chat feature 24x7 to connect with our customer service representatives. We look forward to gratify you with your order.
Answer: We are sorry to inform you that, as, we offer custom size products, we do not accept returns. Covers&All guarantees that products do not contain manufacturing defects and, if the product fails, breaks, or has ink issue due to a manufacturing defect, we will either replace the product or issue you a credit equal to the value of the failed product. Covers&All reserves the right to investigate the claim and determine whether or not our guarantee covers the failed product. For claim email on feedback@coversandall.com with some pictures of the product showing defect with description and the team will get back to you with the best possible outcome that could be offered. If there are any errors on our part after the art work has been approved, Covers and All will send a replacement Cover with priority shipping at no charge to the customer. We also offer a refund for the total amount. Clients must follow these steps in order to get a refund or reproduced Cover. All returns must be reported within 7 days of the delivery. Refunds will be issued within 7 days if the online ticket is approved and will be processed and credited back to the original form of payment. If refund is claimed after 60 days of receiving payments it will be in the form of store credit.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at feedback@coversandall.com and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at feedback@coversandall.com and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at feedback@coversandall.com and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Melanie! Thank you for contacting us. We request you to send your query in detail along with the product name & SKU code, and send it to our team at info@coversandall.com. Our team will help you for the same. You can also contact our support team which is available 24*7 via call or chat.
Hey James! Thank you for your review! We’re delighted to hear about your positive experience with our team and product. Ensuring accuracy in measurements is a priority for us, and we're glad the adjustments worked out perfectly. It’s fantastic to know that the material strikes the right balance of durability and ease of use, keeping your couch and cushions safe even during heavy rains. Your satisfaction means the world to us. If there’s anything more we can assist you with, please don’t hesitate to reach out. We look forward to serving you again!