On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Quick and easy ordering. The website was easy to navigate, put in measurements, select the kind if cover, select payment, hit enter and done. The cover came in a shirt period of time. We are very satisfied with the service.
We wanted a cover to go over our two bikes and we got exactly what we wanted. We were able to specify the dimensions and features we needed. The website is easy to use and we received our order ahead of schedule.
High quality waterproof fabric.
Very happy with my purchase.
I bought a lot of covers 4 fire pits and grills this is the first and the last time I will ever have to buy a cover again it's the highest of quality fits perfect right out of the box looks beautiful in the personalization of my name makes my neighbor's jealous from start to finish quick easy fast thank you for stepping up and caring about customer service
The custom made curved couch cover fit perfectly! Our area just went through a heavy rain and wind storm (30-40 mph!) and all three covers did the job with no tearing at straps or along seams like other covers I've used on furniture. If I could give them 10 stars I would!
Easy to measure and order. Cover came very quickly and was a snap to install.
Worked well with me to determine size and placement of writing... not sure of writing whether it will hold up over time... appears to be painted on cover... can't tell if it is durable or will come off. Happy with cover though
I took a chance on this site, not having high expectations since I've been disappointed by other similar websites before. This is an A+ all around. Excellent product that's exactly what I needed and exactly what I ordered. I will use this company again!
They sent the product in extremely sqeezed to save shipping I guess, terrible! In the picture they didn't show any loop on both sides but it came with two ugly handle. Don't know whether they take free returns. Wastage of time, money both!
The wait for these cushion covers was a little long, but the price cannot be beat. Most importantly, they fit perfectly and the material seems sturdy enough to last many years.
Made well good grade material for outside use in the florida sun. Will see how well the cover holds up.
The company's attention to detail is amazing. Very happy with purchase
I have ordered various covers a number of times. Each and every time the covers fit well and handle the weather well. The oldest cover is now a few years old and still looks brand new.
Product came multi folded-in small bag
Unable to remove creases, nor should I need to if they
Knew how to pack - as in rolled on a tube like a rug
And having a hard time getting it resolved - very, very reluctant to work w/them again
Hello Marc. We are sorry to note your disappointment with your Rectangle Table Cover.
We package each product as securely as possible. Due to the nature of the product, creasing is unavoidable, and because each order is custom made there are no standardized folds. Nevertheless, your feedback is important to us and we have shared your comments with our packaging team for review.
Please accept our apologies if our support did not meet your expectations. Our records indicate that a request for a picture showning the extent of the creases was turned down twice. This is a standard and reasonable request in case of a product complaint.
The creases on your cover will subside eventually; leaving it out in the sun for a while helps. You can also try using a hot air blower over the creases to flatten them out (this will work to varying degrees). Additionally, for your satisfaction our Quality team has offered $20 (about 40% of the product cost) as instore credit. Please write back to us if this seems like a fair resolution.
The cover fits great. They even caught a mistake I made in the dimensions.
Sizing, color and custom logo all came out perfect for my outdoor cooler. Thank you!
Very strong looking. Will have more feedback once we bring our patio furniture out of storage.
More than happy with your work, they were more than perfect in my chair, size, quality, simply perfect and recommended.
Answer: Hi Jody, Thank you for showing interest in our products.​ The order will be subject to GST without any extra duty, and the final price will be displayed on the shopping cart page. You can use our phone and chat feature 24x7 to connect with our customer service representatives. We look forward to gratify you with your order.
Answer: Thank you for your interest in our custom swimming pool covers! We specialize in crafting high-quality, made-to-measure covers tailored specifically to your pool's unique shape and dimensions. Whether you're looking for a standard rectangular design or a custom contour for an irregular or freeform pool, we offer durable materials that are weather-resistant, UV-protected, and built to last. You can easily enter your measurements on our website, and if you have specific design requirements or features like drain panels, tie-downs, or grommets, just let us know in the comments section during the order process. Our team reviews every order carefully, and we're happy to reach out if anything needs clarification. If you'd like assistance with choosing the best material or features for your setup, we'd be glad to help. Simply share your pool's details or a reference image, and we can guide you through the options.
Answer: We are sorry to inform you that, as, we offer custom size products, we do not accept returns. Covers&All guarantees that products do not contain manufacturing defects and, if the product fails, breaks, or has ink issue due to a manufacturing defect, we will either replace the product or issue you a credit equal to the value of the failed product. Covers&All reserves the right to investigate the claim and determine whether or not our guarantee covers the failed product. For claim email on feedback@coversandall.com with some pictures of the product showing defect with description and the team will get back to you with the best possible outcome that could be offered. If there are any errors on our part after the art work has been approved, Covers and All will send a replacement Cover with priority shipping at no charge to the customer. We also offer a refund for the total amount. Clients must follow these steps in order to get a refund or reproduced Cover. All returns must be reported within 7 days of the delivery. Refunds will be issued within 7 days if the online ticket is approved and will be processed and credited back to the original form of payment. If refund is claimed after 60 days of receiving payments it will be in the form of store credit.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at feedback@coversandall.com and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at feedback@coversandall.com and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at feedback@coversandall.com and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Melanie! Thank you for contacting us. We request you to send your query in detail along with the product name & SKU code, and send it to our team at info@coversandall.com. Our team will help you for the same. You can also contact our support team which is available 24*7 via call or chat.
Hello Debbie. We are sorry to hear that.
We handcraft each cover by meticulously following the measurements and instructions provided. As mentioned on the product page, we also add 1 to 2 inches of leeway on the given width/depth for ease of use. However, we do not add any leeway to the height.
The measurements entered while placing the order are listed on your order confirmation email. Could you please check them once? If you feel any of the covers is the wrong size, kindly share a picture at feedback@coversandall.com showing the incorrect side with a tape measure. We are committed to replacing any cover that has not been fabricated as ordered.