Covers & AllReviews 25,547

Shipped the wrong size cover and refuse to correct. Unwilling to admit that they messed up our order even though we provided them with a picture of the fire pit showing that it is clearly square. They shipped a rectangular 17" x 26" cover. By other reviews it looks to me like they deliberately do this to cause their customers to have to place a second order. Their solution was for us to purchase a second cover then refund us 20%. Not going to happen. Most any other reputable company would have sent a replacement for customer satisfaction. Not these people. Unscrupulous from the start. Steer clear!

I purchased a customer cover to provide storage for items on my roof deck. Prior to purchasing, I reached out to a sales rep to confirm that the item is completely waterproof - I was given the following response:

"Yes, the provided quote is with the Tuff Fabric and its fully waterproof. If not then we will happy to provide you a full refund or reship"

Turns out the product is not waterproof as I opened the bag (also stored inside of a wood enclosure, further protecting from elements) to find all of my custom made seat cushions, cornhole boards, etc. waterlogged and moldy (several hundred dollars of products).

I reached out to customer service and rather than providing any solutions to accommodate the destruction of my stored items, they refused to even honor their original claim to provide a full refund - claiming their fine print, which directly contradicts with what the sales rep quoted:

"2. However, there is no 100% guarantee that the covers will be completely waterproof."

I have repeatedly stated that I live in Chicago and have since moved my outdoor items into the garage for winter storage and they keep asking me to do their job by proving that the cover is actually not waterproof by conducting a science experiment and providing them with photos as support.

We submitted our order and asked for quite a few extra zippers so we could get into our mini fridge & storage area easily when it's still covered. The company checked in with us multiple times to verify our measurements as well as kept in touch with us on the timeline due to our special requests. We received the covers today for our grill and smoker and couldn't be more pleased they look great and are exactly what we asked for!

I bought a fireplace cover a year and half ago, and was happy with service, delivery and the product.

Now I've tried to buy a different cover, and am severely disappointed as it appears customer service and production has all moved to India. It's been 20 days and no word on delivery. Finally got someone on the phone, clearly in India, and a long story of excuses. But I learned they have not started production yet, and once it gets made, it will need to be shipped from India.

Not clear if this order will be delivered or cancelled, but I will find another supplier next time.

When I received my shipment and opened the box, I was immediately impressed with the quality of the material, then, after I unfolded the cover and examined the stitching and design I was starting to appreciate this cover even more. It fits as I hoped it would and it looks very nice on my deck. I expect to get many years of use from it. I live on the East Coast of Canada in the Province of New Brunswick and we get very diverse weather, from some winters of bitter cold and some of 5-10 feet of snow.our summers can get quite humid and hot and dry and I believe that this product is the one for the job. Thanks to all who are a part of your company

Had the product for six months and due to serious shrinking, the cover no longer fits. Customer service evaded all responsibility and provided no remedy. See before/after photos

Also, their reviews and high scores are totally fabricated. Notice the daily cadence, the lack of 'verified customers' and how reviews all mention how easy ordering was, not the actual product. Reviews are paid for, along with their shady, foreign custom service.

Ordered a round cover for a trapezoid paver fire pit (round); specified requirements with the Covers & All representative via telephone vice an online order necessary to specify Velcro strap placement requirements; company failed to meet my required specifications. Requested a return label and refund - told via email that no refund can be authorized. Who would request Velcro straps (four) to be placed on the inside of a round cover for a round trapezoid paver firepit. Also, I asked if the product was made in the USA; I was told that it was! NOT! Product made and shipped from India; False representation at time of purchase! Lastly, I was unable to check status of order online from the purchase date to receipt of product.

I was very excited to receive the cover I custom ordered. The cover was for a 12 foot shuffleboard table. I needed a black cover to match the rest of my furniture in the room. Unfortunately, when I received the order the cover was grey. I called the customer service line. First, this is not a company out of the United States as the website would have you believe. This is a company in India. The customer service agent told me I ordered grey. I told him that I don't believe I did, but either way I needed to return what I had. I said that I'd even be willing to pay the shipping or a restocking fee. He told me it was not possible because the factory was in India, but that I could contact the help email. I did so. The person responding told me the same thing, that I had ordered grey. At this point I just want a cover, so I explain look, I don't believe I did, but fine. I get you don't want to lose money on just sending me a new one, so work with me on giving me a good deal. I don't feel as though I did anything wrong, but again I just want the black cover. The customer service representative wouldn't budge. They offered me minuscule discounts twice, and upon a third time said that there was nothing else I could do but buy a new cover. I don't understand; the company has already made their money on my original purchase. Even though I don't feel I ordered incorrectly I still agreed to purchase a new one at a heavy discount any pay shipping so it wouldn't cost them anything and I'd still get my necessary cover. This is very bad customer service. The representative cared nothing about trying to make the situation better for all parties. If the cover I originally ordered had come correctly and had been the right cover I would have had a good experience. The cover they sent seems pretty well made and should do the job. But it's not what I need. This is not a good way to retain a customer who would have gladly used the company again for patio furniture and other various needs.

I ordered a custom cover with 82" width. When it came, it said 62" width on the outside. I contacted the company and they told me to unwrap the product and take a picture with a tape measure and send it to them to be sure it was incorrect and they assured me they would send a replacement. When I did this, I found the product was actually 104" width. I sent them the pictures, and then they told me that they would not send a replacement that they want me to take the defective product and put it on my item to show them that it does not fit properly. I told them that I would certainly not do this because I have already demonstrated that the product was different than what was ordered. They insist that I must do this in order to get a replacement, so I contacted my credit card company.

Bottom line: While mistakes happen, this company has terrible customer service.