Covers & AllReviews 25,547

Ordered a cover for a sectional on my patio, the measuring and layout were pretty easy and the ordering process seemed straight forward... They even ask for a reference picture, I was assuming so they could make sure everything would fit... I was wrong.
My cover showed up and it didn't fit. There was no mention in the layout diagram for two different length arms... so it covered to stop some quick rain, but won't work for the long haul. When I checked back on their site to see if I measured wrong I noticed they updated the layout to include a second arm measurement... when I sent them an email asking if there was something that could be done... crickets... Pretty disappointing when I strive to use Canadian companies and they forget that people just want a solution to their problem...

Never order anything with these people. They are shady. They were never able to produce the product. I called numerous times to get a refund and each time they had a different story and offered additional discounts to keep the order active. I agreed and they said my product was in production and would ship within a day. 7 days later I called and again, excuses and stories. I finally just gave up and demanded a full refund. I have waited 3 weeks and have called 10 times to get the refund and again, excuses and stories. They refunded $5, the $14 and when I called today asking where the other $90 was, they said someone made a mistake and they would put the refund request in again for the 4th time. I know they were just hoping I would forget about the refund and they would keep the $95. That won; t happen. This company is shady to say the least. DO NOT DO BUSINESS with them, you will regret it.

I ordered a cover for our rattan cube furniture as the last one had disintegrated after only 2 years and the website said the material was UV proof. The order was placed on the 4th June and I was given a delivery date of the 6th July. I thought this was rather long to wait but given the current situation and the fact that these are made to order I was prepared to accept this. However the 6th came and went without covers and having read the reviews I got rather worried and rang the company on the 7th. I also spoke to somebody in India who was polite and although I couldn't understand him very well he could understand me and promised to expedite my order and that I could expect it after another two weeks. I wasn't happy about this but I was in a position where I had to accept it! True to his word I received an e-mail on the 10th to say that my cover had shipped and gave a Fedex tracking number. When I checked online the order had been picked up and was on its way. The cover arrived today (16th) and fits very well. It has a little extra space for wriggle room which, when used with the zip makes it easy to put on and take off. It is well made and the fabric is heavy duty. Only time will tell if it stands the weather and sunlight. Overall I am satisfied with my purchase and would order again now I know the waiting time.

Let me start with what is right, their stuff is pretty good. I am having issues with the 4th cover I have bought from them. Another good thing (in the beginning) was Sam in the customer service department, he responded quickly, and he was trying hard to help, but just could not bring in home. After going around and around, many pictures and dimensions being shared, the response was "the dimension of the cover is what is on the website and it is the what you received" I responded "I did not measure my Weber Performer, nor did I look at the dimensions. You have a picture of my exact grill on your website and the cover looks great."I ordered it. It came 4 weeks late, which I was not notified until I called 2 weeks after I should have received it asking for an ETA then they leveled with me. I understand the world is upside down all I would of like was a little notification, don't hide. I get their many emails telling me about their sales. I digressed, I left Sam with a very simple question, "Why does the cover on the website, not look like the cover sent to me"? That was 6 days ago with 2 follow up emails asking for the answer to my question. The most effective marketing is simply take care of the customers you already have new ones cost a lot of money to obtain.

I paid for express delivery, and my DELIVERY date has been updated twice now. I just started a chat after the second delivery date has been passed (now a month after purchase) and they are now telling me they will "expedite my delivery to be shipped in two weeks".

So now it will SHIP in 2 weeks... despite my DELIVERY date being passed twice now and it already being a month.

Their customer service doesn't even read their system. I have sent them a screenshot showing my delivery date and they just say "you don't have a delivery date, your order is still in production".

DO NOT ORDER FROM THESE PEOPLE YOU WILL REGRET IT I PROMISE YOU

COVERSANDALL is undoubtedly a scam. The website seduces you because it looks professional and offers you a big discount on your first order. You can even discuss delivery dates with them via their chat app. Once they have your money the nightmare begins. They don't send covers, and every time you contact them they'll have ready excuses and new expected delivery dates. If you give them an ultimatum for delivering the goods by a certain date they'll promise to meet the new date and will say they're refunding 25% or 50% but the covers never arrive and the money will never go back into your account. They will often send an email promising a full refund within 7-10 days, and it won't arrive. A PayPal dispute is the only way to get your money back.

I believe COVERSANDALL is nothing more than a website scam. Do not be fooled by the website (including lots of fake positive reviews), because you'll thoroughly wish you hadn't.