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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Ordered tarp on 10/1/20 and received on 12/31/20. Every time I called about when tarp was going to be shipped I was told that it was in pre-production or production.
I am very pleased with my fire pit cover. I haven't had it long to see how well it withstands the weather but so far in the rain it holds up.
I was promised product on a certain date. Almost 2 month later I received them. Choose another company to order from
Hello Steven. Please accept our apologies for the delay on your order. We certainly understand the frustration this must have caused.
All our covers are handmade; regrettably, due to inconstant circumstances we ended up with a unanticipated backlog in production and missed the promised dates. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) continue, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We sorely regret disappointing you and can only hope you are able to allow some forgiveness if you are happy with the product. If you have additional comments, you are very welcome to write to us at feedback@coversandall.com.
So Covers&All agree to correct the original problem with the poor fitting cover for my chin-up bar. Except, the revised cover is now twice the size of the chin-up bar.
Hello Mike. We realize you were terribly let down with your order for a custom chin-up bar cover. Please accept our sincere apologies for the mistakes.
We passionately handcraft hundreds of covers each day, and admittedly sometimes we make a mistake. The intial error on your cover was due to incomplete design notes when your order was moved into production. On the replacement cover, we misread the measurements as inches insted of centimetres. Understandly, this leaves you with little faith that we have successfully fabricated hundreds of custom covers of all shapes and sizes.:(
Based on the input from our production team and after receiving your confirmation, we have issued a full refund on the order. We sorely regret missing the opportunity to fulfil your requirement. If you have additional comments, you are very welcome to write to us at feedback@coversandall.com.
Over several emails, I provided Covers & All exact measurements and pictures to produce a custom cover for my mounted chin-up bar. Please see the pictures of the custom cover to judge for yourself how effective Covers & All were in producing the custom cover. I included a pic of the chin-up bar so you can see what the custom cover needed to protect.
Would be zero stars if that was allowed! Stay as far away from this company as possible! Placed a small four piece order. Two of the pieces standard size, 2 of the pieces custom cut. Sent them a detailed drawing of the custom cut pieces and asked for express two week delivery. Order did not arrive for six weeks and the custom cut pieces were not cut or grommeted. Had to have that work done by a tailor friend and paid for that in order to get it done in time. Customer Service is absolutely useless. And company refused to provide any type of reimbursement. When I filed a claim to my credit card company, they lied in the response to the company and I was billed full price. BUYER BEWARE IF YOU USE COVERS AD ALL
Hello John. We are sorry to note your disappointment.
Your order was placed on 16 October with a delivery date of 4 November which was revised to 11 November after the design was finalized. Due to a slight delay in production, your order was shipped on 11 November and delivered on 19 November. We immediately refunded the full shipping charges due to this inconvenience.
Please accept our apologies for the delay in responding to your complaint. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible. We also apologize for the error in your curtains. We handcraft hundreds of products each day, and admittedly sometimes we make a mistake. However, we firmly believe in making it right when given the opportunity.
Upon receiving the requested pictures we promptly initiated a replacement on 27 November. Unfortunately, we were forced to put the replacement on hold since you raised a dispute on 2 December despite being promised a replacement. Additionally, the claim amount for the said dispute was the full order value, even though by your own admission half the order was correct. We also responded to your email, requesting a withdrawl of the dispute so that we could send the corrected products. We have not received a response to our last email.
Please write back to us at your convenience so that we may make another attempt to resolve this unfortunate situation.
I will reserve my judgement on the quality of the product once I receive it - although I am beginning to question whether that will indeed happen. Place order on Nov 18th and received confimation that delivery would be Dec 10. Shortly before deadline, received email indicating delivery date was delayed and new date was Dec 11. On Dec 14 called company since order was not received and was told that my order was still in production but would be expedited and shipped within 7-10 days. Called company on Dec 28 since product was not received and was told that new delivery date was Dec 28. I reminded the representative that today was Dec 28 and she then indicated that my order was still in production (do you see a trend here!). Furthermore, she told me that productions were delayed by 4 weeks due to COVID-19. While I fully respect the impact COVID-19 has had on companies, I don't repsect being given unachievable promises. I will continue to track and document these communications.
Hello Scott. Please accept our sincere apologies for the delays on your order. We certainly understand the frustration this must have caused.
We see from our internal notes that our support team did put in an expedite request each time you contacted us. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised dates. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) are in progress, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
As promised we have refunded the shipping charges on your order due to this inconvenience. Thank you for your understanding and willingness to wait. We sorely regret disappointing you and can only hope you are able to allow some forgiveness if you are happy with the product. We see that your order was delivered on 14 January and would be thankful if you could update your review to include your valuable feedback on the product.
If you have additional comments or questions, you are very welcome to write to us at feedback@coversandall.com.
I received my order 34 days after placing it. I was given only an order number and not able to review its progress on their site. When I was informed it was shipping, I was not provided with tracking information. Ultimately I found out it was shipping from India. That's right, they apparently run a low-wage manufacturing operation in India.
The order was incorrect (wrong measurements and they added a drawstring I requested they not do) and I have yet to hear back from Customer Service after contacting them and providing pictures. I just had a chat session with them and was told by the person on the other end he/she would inform the Customer Feedback team to look into the issue.
That is it. Nothing to try to make the order right, no dialog to talk about the issues. They just go silent.
Take a look at the photo. Don't you love how the extra height they added to my turntable covers creates that nice sag?
Hello Chad. We are very sorry to note your disappointment with your Coversandall order. We would like to take this opportunity to address your concerns.
Your order was placed with Standard Ground shipping for delivery by 16 December, and per the FedEx tracking page it was delivered on 14 December. We also offer faster turnaround via our Priority shipping option. Order status can be viewed by signing into your account or via a quick chat with our support team. Pre and post production stages (such as comments by our design team) are indicated. Once your order is passed on to production, there are several technical stages which would provide no meaningful information, so your order will simply show "In production". When the order is shipped, the tracking information is also visible in your account.
The location of our current production unit (India) is mentioned in the FAQ section. It is also readily disclosed to any customer who inquires about it. The team of over 200 employees works out of a state-of-the-art facility, adhering to global safety standards with employee welfare being one of our core values. Wages paid are above the average in the local geography. Please visit our website for more information and a few pictures of our production unit - https://www.coversandall.com/about-us
Please accept our sincere apologies for the error in your order and also for the delay in resolving it. We passionately handcraft hundreds of products each day and admittedly, sometimes we make a mistake. However, we firmly believe in making it right when given the opportunity. Our records indicate that your complaint was received on 15 December and was responded to within 2 hours with a request for pictures showing the error. We received the pictures on 19 December. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible.
Per your conversation with our Quality team, we issued a replacement on priority and also added the full value of the order as instore credit for future use. This store credit has no expiry date and will automatically be applied to your next order as long as you are signed in to your Coversandall account. Thank you for your patience and understanding while we worked to resolve this for you. If you have additional comments, you are very welcome to write to us at feedback@coversandall.com.
If I could give 0 stars I would
I made an order 09-30-20 as of today 12-11-20 have not seen the product or my $925 refund, they promise the items will ship within 3 days every weekly conversation I had with them. Now they are refusing to refund my money and paypal has been no help. Customer service must be programed to tell you it will ship in three days.
Hello Ernie. Please accept our sincere apologies for the delays on your order.
Our support team did put in an expedite request each time you contacted us. Regrettably, due to a backlog in production, unanticipated increase in demand, and our diminished ability to quickly restock raw material, we missed the promised dates. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include setting up a new, much larger production unit) continue, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
In addition to the production delay, your order was also held up while the PayPal dispute was open. Since we manufacture custom sized products, we are unable to proceed with an order while a dispute is active. Nevertheless, for your satisfaction we did produce and dispatch your order even though PayPal had already refunded you $925.98 on 11 December. We see that your order was finally delivered on 19 & 21 December and trust that you are happy with your Clear Vinyl Tarps. Thank you for your understanding and willingness to wait. If you have additional comments, you are very welcome to write to us at feedback@coversandall.com.
Don't get sucked in with their fancy website I was promised several times my order will be ready, of course 1st promise didn't happen, I called and was again promised a delivery date. Again no products. Now my order is one month delayed still no products.
Hello Marietta. Please accept our apologies for the delays on your order. We see that your order was delivered on 29 December.
Our support team did put in an expedite request each time you contacted us. Regrettably, due to a backlog in production, unanticipated increase in demand, and our diminished ability to quickly restock raw material, we missed the promised dates. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) continue, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
Per your conversation with our support team we have issued a partial refund on your order due to the inconvenience. We are thankful for your willingness to wait and trust that you are happy with your Clear Vinyl Tarps. If you have additional comments, you are very welcome to write to us at feedback@coversandall.com.
No information from Covers & All, only a chat saying it was in production.
Oct 20th 3 tarps ordered, paid in full, paid for express shipping, Initial delivery date Nov 6th,
Oct 30th, new delivery date Nov 9th
Nov 1st, new delivery date Nov 12th
Nov 10th, New delivery date delayed by up to 10 Days.
Then nothing, no emails, no contact, nothing
Hello Jason. Please accept our apologies for the delays on your order.
Our support team did put in an expedite request each time you contacted us. Regrettably, due to a backlog in production, unanticipated increase in demand, and our diminished ability to quickly restock raw material, we missed the promised dates. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) continue, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
Per your last conversation with our support team we already canceled your order and issued a full refund. We sorely regret disappointing you and missing the opportunity to delight you with our product. If you have additional comments, you are very welcome to write to us at feedback@coversandall.com.
Placed my order of 4 custom made tarps to cover my screened porch on September 9thy. Received a confirmation email that I would have those tarps by October 6th. On Oct. 5th I had not received a shipping confirmation so I called. They didn't have my order. I was told they would get it to production right away. It should be ready for shipping in about 14 days. After 3 weeks, still nothing so I contacted them again, was told it would be another 2 weeks. Again, I waited. I called in 2 weeks and was told they were completed and were in the process of being shipped. I would be notified when shipped and given the tracking information. Was also told to not call them anymore. On Nov, 25th, the date I was supposed to receive the shipment, even though I had not received the confirmation, I reached out to them through the Chat line. They were still in production (they lied to me) and it would be another 2 weeks. I told them to cancel my order, I wanted a full refund. I received a email from my credit card company the next day that the refund had been issued.
Hello Deborah. Please accept our apologies for the delays on your order. We fully understand your frustration and the reason for the cancelation.
Our support team did put in an expedite request each time you contacted us, and assured you on your last phone conversation that you will not need to chase your order again. Regrettably, due to a backlog in production, unanticipated increase in demand, and our diminished ability to quickly restock raw material, we missed the promised dates. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) continue, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We sorely regret disappointing you and missing the opportunity to delight you with our product. If you have additional comments, you are very welcome to write to us at feedback@coversandall.com.
I am not sure they will ever get my order right. I ordered 2 covers in brown I got one cover not sure what it is for it came in black. I was to get 2 got one. They sent out another it came in brown totally different cover not the same as the first one. I purchased 2 covers in brown to be exactly the same cover. This order was placed First part of Oct. Not sure if whoever is making these covers is able to read as they have not gotten it right yet. I called they say you have to email the feedback at covers and all. No response! I will never order from them again. I have been with my daughter who found out she had cancer and now worried sick she doesn't get Covid as she is in and out of the hospital. Now I am still dealing with these people on covers!
I ordered 2 fire pit covers and only received one. They are saying my order had been delivered. I am so angry as when I opened the very small package there was only one cover. I have called customer service and they said I had to go through the feedback.com I have written them and and showed my original receipt of my order and no one will respond. They got there money but will not answer me. This is very poor customer service and will never order from them again.
Scam of a Company.
Paid almost £200 for bespoke curtains for an event needed for my Job and paid almost £40 additional postage for guaranteed delivery.
Delivery missed by a week and when I tried to get support they were USELESS and refused to refund me.
I had to go though PayPal and raise a case and PayPal protection helped refund me some of my losses.
Please please read the reviews and buy elsewhere it looks like at one point they may have been legit ( unless old reviews are fake and paid for) but please read the the recent ones and help bring this scam to an end
I placed an order, delivery date was said to be Nov 02 2020, they charged my credit card in full when the order was placed, a month earlier. Nov 02 comes and goes. Then I get an email saying the order will be late, and as a gift they will include a free storage bag as compensation. Then I get an email my package has shipped. I need to call them and ask for a tracking number, too much trouble to include that in their email. Package arrives 3 weeks late, no storage bag. Contacted them, said they would get back to me in 24 hours, nothing! Contacted them again, nothing!
Tarps were to have eyelets every 12", I guess 11" spacing on one and 14" on another is close enough. NOT! I had these sized to fit my Gazeebo and planned to join them together with the eyelets.
Poor quality control, service sucks.
This is not a Georgia company. This company is based out of INDIA. All their customer service is from INDIA, the product comes from INDIA and by no means will you get an ordered product on time! Be very wary of this company and any of the positive reviews it has. Been waiting a month for my product now with nothing but lies about my order! Would love to have an English speaking person from this company actually contact me!
I placed an order Oct 26, paid for express shipping and handling for it to be delivered by Nov 12 so I could get some extra use out of my pergola and to trap the heat from the fire table as it's getting cold. I called Nov 12 as it said the order was in production and was told it would definitely shipping the following week and they'd throw in a storage bag for my trouble. I contacted them again 11/20 and was told it would be another week. When I pushed for a specific date, I was told it would ship by the end of the month but we will give you a free storage bag for your trouble. I asked them to process a refund for the express shipping I paid, they said they refunded $20. I'll give it another week or so before I cancel as there's no point in this order if it's not going to be here before the snow flies.
I ordered a cover on 8/8/2020. The delivery date was supposed to be 9/9. But the cover did not show up. I had to send email to push it. The cover finally showed up a month late. I put it on but found it did not fit. I tried all my efforts to talk to this company and tried to get refund. But this company rejected it so many times.
I would not order any product from this company. I would not recommend anyone to order from this company.
Buy from anyone else, make one yourself, do whatever it takes. I have never dealt with such a useless company ever. Delays after delay usually they will just invent an answer without even checking to see what other pack of lies they have already told you. Often they will attempt to blame you for the delays. Never felt the need to review anyone before, but this lot. Avoid at all cost
Do NOT order from this company unless you have months to wait for your order and love to spend your days constantly keeping on them via phone calls, emails, and "chatting" on line to receive what you have paid for! We placed an order in early August, didn't receive it until October, when it arrived made wrongly. We are at this time- mid November- still waiting for the revised product. We keep being told it's getting ready to be shipped- been hearing that for months. They took our money the day after we ordered though...
I ordered an outdoor island cover in 5/20. Fed Ex would not deliver because I was not home. They sent it back to CoversandALL. I have had over 20 unsuccessful calls to CoversandALL where I have been placed on terminal hold, promised a call back or accidentally disconnected. I've emailed with no response as well. This company is based in India and their customer service is deplorable. Do not get scammed.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brenda. Please accept our apologies for the delay on your order. We certainly understand the frustration this must have caused.
Our support team did put in an expedite request each time you contacted us. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised dates. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) continue, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We are thankful for your willingness to wait and trust that you are happy with your Clear Vinyl Tarp. If you have additional comments, you are very welcome to write to us at feedback@coversandall.com.