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Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
Covers & All Reviews Summary
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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I order a Clear Tarp in October nothing on the site indicated that these are made in India and take months to get.
The product seems fine, but I needed it in October, did not get until after Christmas.
Poor Customer Service!
Covers and All provided a custom fit for our patio furniture. We ordered the most durable material and will be giving it a test this winter since our furniture will stay out all winter. So far it appears to holding up to the cold and snow. The fit was exceptional and they followed some special instructions accurately. The covers appear to be durable and I expect that they will last for quite a while. Communication and delivery was better than expected. I found the cost to be reasonable and I would definitely order from the again.
Needed to replace outdoor chair cushion covers. Was able to order exact custom size (trapezoid), arrived on time and of great quality and value. Referred two friends who ordered bbq covers and were very satisfied as well
I bought outdoor cushion covers and very disappointed with the product for a few reasons.
1. The back side of the cover is open and looks bad
2. No zipper or velcro to cover the backside, therefore, leavng the stuffing to get wet and become can create mildew on the inside
3. Straps on back do not line up correctly to fasten them on the chair
3. They do not fit the chairs and I am unable to return them
4. I have never been so dissatisfied with a product as i am these covers. I will be spreading the word not to order through this site due to not standing behind your product or customer service
5. I searched the site for return options and could not find any, which led me to believe I would be able to return the covers if I was dissatisfied
6. I have a pdf of my purchase receipt but the system will not let me upload it
Hello Peggy. We are sorry to note your disappointment. However, we have worked hard to make the order process transparent and easy to follow.
The product you ordered is a Custom Cover (https://www.coversandall.com/custom-size-and-shape-covers-rectangle-and-square.html), manufactured according to the measurements and instructions provided. As the example pictures clearly demonstrate, this is a cover and is open at the bottom. We have a separate section for closed Cushion Covers which is prominently displayed at the top of the home page - coversandall.com/outdoor-cushion-and-pillow-covers.html. There is no note on your order to indicate that you were expecting cushion covers, nor are there any reference images of the articles you intended to cover.
We have noted your chat conversation dated 5 December in which you have mentioned that incorrect measurements may have been entered: "The covers I received do not fit. I do believe it was my error as I put width first and I think I should have put length first."
Each cover is passionately handcrafted exactly as ordered. Since these are custom made to your specifications, we do not accept returns in the absence of any error from our side. The link to our Return Policy is provided at the bottom of every page - https://www.coversandall.com/return-policy. We also offer 24x7 phone and chat support to assist customers with any questions you may have while placing your order.
They lost my order and after several emails a month or so later, they found it. I paid for it when I ordered it so I was a little worried about them losing my order. The cover turned out too "fat" but that was ok as I have enough foam to fill it. The one thing I could not figure out was the closure, it was weird with clips and the clips didn't work well. I will take it apart and redo the closing edge. It still was worth the cost, I can take it apart and redo it but the pattern is there and I can use what they have done as a template to put it back together. I would have spent on the "fabric" alone what I paid for it, so I decided it was ok, and can redo it for what I want it for.
Hello Karen. Thank you for the rating and feedback.
Regrettably, we are unable to locate any email from your registered email address concerning a missing order. All orders are immediately entered into our system which generates the order number you are provided, so there is no possibility of an order getting 'lost'. An order confirmation email is also sent as soon as an order is successfully placed. Additionally, if you use PayPal, you can see the order number on your PayPal invoice. Please use this number to reference your order any time you contact us.
With regard to the product, we apologize if it did not turn out as expected. We handcraft each cover closely following the measurements and any instructions provided. Uploading a picture of the article to be covered is encouraged as it may help us notice any discrepancies in the measurements entered. As mentioned on the product page, "We add 1" to 2" leeway on the given width/depth, for an easy pull-in, pull-out."
The tie down selected on your order is a drawstrap which can be tightened and locked. For future reference, keep in mind that any product defect can be reported to us within 7 days of delivery. If you have any questions about any part of the cover, please feel welcome to reach us via our 24x7 phone or chat helplines.
We tried several times to get our cover and they kept making COVID excuses and more delays-not a good way to do business. After we went to paypal with a claim, our cover came very fast!
Hello Mark. Please accept our apologies for the delay on your order. We certainly understand the frustration this must have caused.
All our covers are handmade; regrettably, due to inconstant circumstances we ended up with a unanticipated backlog in production and missed the promised dates. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) continue, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We sorely regret disappointing you and can only hope you are able to allow some forgiveness if you are happy with the product. If you have additional comments, you are very welcome to write to us at feedback@coversandall.com.
The two covers I ordered are very good quality material (won't really know until I've had them a year), but they appear to be very well made and of quality material. However, the one custom cover (for a fountain) was problematic. They sent me 4 requests to confirm the dimensions, which never changed. At one point I called them and was told the order was on hold because I had changed the dimensions (I had not) and they were awaiting additional payment of 99 cents. After a few minutes on hold they decided to waive the 99 cents. Even after that call I received a request to confirm the dimensions. Eventually got fed up and told them I was going to cancel the order, I was advised that it was ready to go to production and should be complete in 2 more weeks - it arrived the next day! The cover that I ordered that was NOT custom arrived in about two weeks. I WOULD order from them again though.
The final product turned out to be great, fit perfectly and looks great. However, it took months from the time we initially ordered until it was delivered. Admittedly it was during the Pandemic which they blamed for the delay, but there must have been something they could have done to speed things up. At the end we got 3 change of shipping notices until it really did ship. Had it not been for the time involved I would have rated them with 5 stars.
Ordered my tarps and paid for expedited shipping. Two months later I get my product and the rectangle shapes that they were supposed to be cut in were not straight, making them impossible to connect together as intended. Tried to get a refund or new ones and customer service would not help. Would NEVER buy from again!
Hello Ronald. We are sorry to hear that and apologize in case your order was delayed.
We handcraft hundreds of products each day, and admittedly sometimes we make a mistake. However, we firmly believe in making it right when given the opportunity and when the error is clearly established.
Regrettably, we are unable to locate your order using your first name. Kindly provide us your order number so that we can look into this and provide an accurate response.
I had some fairly complicated covers with curved edges, pockets. They double-check with me a couple times to make sure the measurements we're right, which was great. Then, the covers arrived exactly as expected and fit perfectly.
We bought some high-end patio furniture that required covering due to exposure and had concerns that our unique non-standard configuration would be difficult to cover. The website allowed us to enter our dimensions and about 6 weeks later we received an exact match to our needs. We bought the extra-heavy duty version which appears to be a solid resilient product at a competitive price
I ordered an outdoor cover for my small wall air conditioner. It took a long time to get the order but I must say that the quality is excellent and the price quite reasonable. If you're not in a hurry you will be pleased with this product!
Hi, I've ordered my products 3 months before snowing, I believe the quality of the product is great, tough turf is awesome and light grey color BUT I had a defective product then called them and was advised to send an email with photos of the tag and product what I did, they responded asking for more photos what I did but still waiting for an response, I needed to buy metal clips to hold it together and it's snowing already and I'm still waiting, it's way more expensive than other brands but I wanted to try a renowned Company, it was my first order of 4 items.
P.S. - I understand that with Covid places are running with low capacity but anyway is taking so long.
Hello Dionea. Please accept our apologies for the delay in responding to your complaint. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible.
Our Quality team did respond to your email on 10 December requesting a picture of the full product. Regrettably, we are unable to locate any email from you after that.
Nonetheless, we have already issued a replacement for the cover which had the seams running off. We trust everything is in order now. If you need further assistance, please do not hesitate to write back.
The ordering processing is a bit slow, but they want to be certain they understand what you want done. Once that is done, the covers arrive just as ordered and are great!
I live in New England and after years of covering my L-shaped grill/granite island with an ugly tarp weighted down with big rocks and 45 lb dumbbells, only to have it partially blown off every winter, I found Covers & All online and decided to try them out. They ask for every possible measurement and confirmed with me on a few more than once via email. They are definitely thorough and want the end product to be perfect. Which it was! I could not believe how well it fit - they made provisions for the gas burner cook top cover, the rotisserie motor, every thing that they wanted me to measure was incorporated into the final design. It literally took me 2 minutes to put it on - no tugging, fussing, stretching or lugging rocks over to hold it in place! The fabric is high quality and looks great. I also ordered 2 covers for my oversized "cuddle style" patio chairs and they also fit perfectly and look great. Definitely a great value for the price -which was very reasonable. I highly recommend this company for custom cover and will be using them again myself.
Had little pin holes in tarp. When I contacted them they wanted pictures. Sent pictures to them. Took forever for a response, then they wanted more pictures just a big circle with no ending results.
Hello Erik. We are sorry to hear that. Please accept our apologies for the delay in responding to your complaint. Like every business, we have also been affected by the pandemic. With an unusually high number of inquiries and limited staffing, we are doing all we can to attend to every customer as quickly as possible.
With regard to your Vinyl Curtain, the only picture shared with us is an extreme close up in which we are unable to determine the product. Thus, our Quality team has requested additional pictures or a brief video clearly showing the full product. Kindly write back at your convenience so that we can investigate this promptly and assist you with an appropriate resolution.
Covers were made perfectly to sizes I needed. Quality is very good!
Outdoor furniture looks like new.
As I have several covers from this supplier, everything from lawn furniture to AC covers, this cover was made to my exact measurements and shipped in a reasonable time. Recommended!
Finally a cover that is waterproof. While a bit heavy to handle it's terrific.
I ordered outdoor curtains early September for my gazebo, I was suppose to get them in 2 weeks, instead they came 2 1/2 months later, which was way pass the time I needed them for. When i checked the website it kept saying they were shipped/delivered in October. When i finally got a "live" person I was told mine had to be redone due to quality control... which obviously took another month and a half. Did i mention they took my money in September?
So now they are here, they are up, and they are falling apart. Awesome. Well actually, the chain that was put in the bottom to "weigh" them done is starting to come undone. The plastic is fine. Very dissatisfied, waste of time and money.
Hello Monique. Please accept our sincere apologies for the delays on your order.
Our support team did put in an expedite request each time you contacted us. All our covers are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised dates. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) continue, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
With regard to the curtains falling apart, we have received your complaint. As requested by our Quality team, could you please write back with a brief video showing the damaged products?
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robert. We are sorry to note your disappointment. Please accept our sincere apologies for the delays on your order. We certainly understand the frustration this must have caused.
To clarify, your order was placed on 22 October with Standard Ground shipping for delivery by 17 November. Per the FedEx tracking page it was delivered on 28 December.
The location of our current production unit (India) is mentioned in the FAQ section. It is also readily disclosed to any customer who inquires about it.
All our products are handmade; regrettably, due to inconstant circumstances we ended up with unanticipated backlog in production and missed the promised dates. Please be assured we are working hard to scale up our production capabilities and improve our turnaround time. While these efforts (which include building a new, much larger production unit) continue, we have also applied some solutions in the interim that have resulted in significant improvement over the last few weeks.
We are glad you are happy with your Clear Tarp and hope to have another opportunity to work with you soon. Thank you for choosing Coversandall.