On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Covers & All is your go-to destination for custom outdoor covering solutions, any size, shape, or fabric, at the best price. In just 3 years, we built a strong presence in the USA, Canada, UK and Australia, serving over 13,000 customers, including global brands like Ritz-Carlton, Hyatt, and Pratt & Whitney.
Operating from Lawrenceville, GA; Phoenix, AZ; and India, our 200+ skilled team members craft weatherproof, water-resistant covers using premium fabrics and UV-resistant printing technology. Our range spans patio furniture, grills, fire pits, industrial equipment, boats, and more, with options for logos, designs, or images.
To learn more about our product offerings, visit our website at www.coversandall.com
The company has garnered a generally positive reputation, particularly for its high-quality, customizable products and attentive customer service. Many customers appreciate the thorough communication throughout the design process and the durable materials used in the covers. However, concerns have been raised regarding order fulfillment issues, including incorrect sizes and incomplete shipments, which have led to some dissatisfaction. While the majority of customers express intent to return due to the overall quality and fit of the products, there is a clear need for improvements in order accuracy and customer support to enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The experience was great was kept updated on order. It was custom made and fit perfect. Reasonably priced. I just received so I can't speak to how long it will last. It is very well made and looks nice. Thank you for the product.
Besides this cover quality and fit, the logo work requested is remarkable!
The custom cover for our unusual table was perfect. There were no problems, and the cover met and exceeded our expectation.
Cover is great! Sturdy, fits well
Came quickly. I would purchase again
Cover came in the size I ordered and the material is high quality and construction is made well. Thank you
Fits great, looks great and it is very well made thank goodness ou! We will buy more in the future!
I wanted to hold off on reviewing this, as I'm waiting for a response on what to do about half my order that is to large. This could be my fault for measuring wrong. It was not easy to measure the seat-back cushion. I need to send those 8 covers back for alterations. However, I can say that had I been told to send in an old cover for each order, this could have been avoided. Wish I thought of that. Might be something the company can suggest in situations like mine, where replacement covers are in order.
Ordering was pretty easy. Description was right on. Delivery time was great. Just hung the curtains today and they are perfect to the measurements I requested. Thanks and recommended.
The product is very well made.
The company is very concerned with the customer. They kept me up to date on the shipping. I will definitely buy from them again.
As always I'm satisfied with the quality and workmanship, it did take a little longer however shipping was quick and there was tracking to know when the product will arrive. I've used this site several times and just love the high quality and the level of customization you have.
Great quality material and perfect fit! Product came in a very timely manner.
Cover is perfect just what we needed. They knew better than I what was needed.
I needed a transparent tarp to protect from the wind. The product is well made, as per the dimensions I requested, and materials seem to be high quality. The only improvement I suggest for covers and all is to work on their logistics. This is the second time I buy from them. The first time the product arrived weeks late, and now it arrived a week early. Makes it hard to get organized.
We wanted a cover for our chimnia and they delivered. Nice a heavy material. I believe the cover will outlast the chimnia!
The quality of the custom patio cushion covers is great. The zipper is sturdy too. I must admit I was a little apprehensive to purchase but they exceed my expectations. Can't beat the price!
Quick and easy ordering. The website was easy to navigate, put in measurements, select the kind if cover, select payment, hit enter and done. The cover came in a shirt period of time. We are very satisfied with the service.
Answer: Hi Jody, Thank you for showing interest in our products.​ The order will be subject to GST without any extra duty, and the final price will be displayed on the shopping cart page. You can use our phone and chat feature 24x7 to connect with our customer service representatives. We look forward to gratify you with your order.
Answer: Thank you for your interest in our custom swimming pool covers! We specialize in crafting high-quality, made-to-measure covers tailored specifically to your pool's unique shape and dimensions. Whether you're looking for a standard rectangular design or a custom contour for an irregular or freeform pool, we offer durable materials that are weather-resistant, UV-protected, and built to last. You can easily enter your measurements on our website, and if you have specific design requirements or features like drain panels, tie-downs, or grommets, just let us know in the comments section during the order process. Our team reviews every order carefully, and we're happy to reach out if anything needs clarification. If you'd like assistance with choosing the best material or features for your setup, we'd be glad to help. Simply share your pool's details or a reference image, and we can guide you through the options.
Answer: We are sorry to inform you that, as, we offer custom size products, we do not accept returns. Covers&All guarantees that products do not contain manufacturing defects and, if the product fails, breaks, or has ink issue due to a manufacturing defect, we will either replace the product or issue you a credit equal to the value of the failed product. Covers&All reserves the right to investigate the claim and determine whether or not our guarantee covers the failed product. For claim email on feedback@coversandall.com with some pictures of the product showing defect with description and the team will get back to you with the best possible outcome that could be offered. If there are any errors on our part after the art work has been approved, Covers and All will send a replacement Cover with priority shipping at no charge to the customer. We also offer a refund for the total amount. Clients must follow these steps in order to get a refund or reproduced Cover. All returns must be reported within 7 days of the delivery. Refunds will be issued within 7 days if the online ticket is approved and will be processed and credited back to the original form of payment. If refund is claimed after 60 days of receiving payments it will be in the form of store credit.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at feedback@coversandall.com and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at feedback@coversandall.com and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Patricia, We regret hearing about your displeasure. With every order we try to ensure you don't feel let down and our top goal is giving the proper customer service, however, we regret to inform you that from your name, we are unable to find the order details, hence, we are unable to verify anything. We request you to drop us an email at feedback@coversandall.com and our team will help you the best possible resolution. We'd like to let you know that our chat and call features are available to customers 24x7, please get in touch with us through chat or call and our customer service agents will make every effort to assist you right away. We look forward to your response.
Answer: Hi Melanie! Thank you for contacting us. We request you to send your query in detail along with the product name & SKU code, and send it to our team at info@coversandall.com. Our team will help you for the same. You can also contact our support team which is available 24*7 via call or chat.
Hello Kandice. Thank you for the rating and feedback.
Please accept our apologies for the misunderstanding while discussing your requirements, which led to 8 of the covers being incorrect. We handcraft hundreds of orders each day and admittedly, sometimes we make a mistake. However, we are firmly committed to making it right when given the opportunity.
Per your last conversation with our Quality team, we have issued a replacement for the incorrect covers. These will be shipped in two weeks as advised.
We appreciate your patience and understanding while we work to resolve this for you. Meanwhile if you have additional questions, please do not hesitate to write back.