Covers & All Reviews Summary
Covers & All has a rating of 4.6 stars from 3,433 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All most frequently mention good quality, customer service and fast delivery. Covers & All ranks 8th among Home Decor sites.
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Everything was easy! Easy to order, easy to open, easy to put on!
Was super easy to use and order the product. I wanted a custom product at a custom size with eyelits. At certain spaces and this was easy to order. This thing stops golf balls travelling >150mp with no problem
The product I ordered is amazing! A perfect fit. The quality is better than I expected.
Quick, easy to order, came on time and as ordered. Will order again when I need the next one.
Quick and easy so far...we'll see how delivery goes
Just wanting to know options for future purchases.
Questions were answered on phone and through online chat. The use of the product selection tool was a little awkward as I didn't see a real fit for some of the chairs.
The covers are excellent quality - fit perfectly. So much better than store bought! My order arrived early. I have already ordered again for a love seat cushion I've decided to recover.
Easy to select sizing and materials and came as ordered. Very happy with the product.
I am moving from canvas so it is a bit of a shock to have such a slick cover and it puddles water...also didn't order drawstrings and they came anyways. Also an auto message kept coming to me about an earlier cart inquiry i made after i placed my order which was confusing - it said, you have forgotten something. AI - not that intelligent!
Excellent, impressed with the quality and the speed of service
I ordered 3 cushion covers, and from the pictures on the site, assumed they were really cushion covers, i.e. Something to re-cover my cushions. They arrived, dimensions were all correct, buy they weren't covers per se, but something you just lay over cushions, with some useless 1" zippers that did absolutely nothing. Surely whoever made these could see something wasn't right, rather than just go ahead and follow what was obviously a mistake. I contacted customer service, but after repeated emails, etc. they would not rectify this, said it was totally my mistake, and just offered a 'generous' % discount on a new order...the same discount they offer anyone. I threw these 'covers' out, not good for anything. The website is so confusing, you really have to dig deep down to get all the information, not go by their examples.
Quality is great, size is perfect, they follow up to make sure my measurement is right and gave me a suggestion.
To be honest, my only downfall was my own hubris. I should have gone with the measurements they recommended and the cover would have been absolutely perfect. The cover is still great and protects my furniture really well, but it would have looked better if I had listened to them.
The material is strong and sturdy and I'm very happy with the result. It was also delivered in a decent amount of time (I think it's important to note here that I wasn't in a hurry to receive it as I left plenty of time to receive it before Toronto's weather turned "bad").
The patterns and colours available to choose are very limited for some products that I would like to purchase.
Hi Mary-Dawn, we regret the inconvenience caused. We are working hard to introduce globally used colors and fabrics. We are also open to suggestions and would love to hear any suggestions/feedback that you might have. We do believe that there is always a scope for improvement in terms of Customer Experience. You may write to us at sales@coversandall.ca.
Looks and fits great
Delivery was quick and on time
The response from Covers & All is not true and reflective of its poor customer service. I did not change the order by phone to that height. I asked them to send transcripts from the recorded conversation, which they did, and it clearly proved I did not order that height. But, they continue to deny their error and unwillingness to resolve.
Dear Joanne, We apologize for any inconvenience caused. According to our investigation and records, a phone conversation regarding measurement confirmation occurred, and the measurements provided were carried out in accordance with your request. We have also provided a transcript of the conversation. Unfortunately, we were unable to find any errors in our actions. It is possible that there was a misunderstanding, as there were two separate orders with different measurements. We understand that mistakes can happen and have done our best to offer a solution—in this case, a 50% discount on the replacement of the two products. Unfortunately, there is nothing more that can be done.
I ordered a custom tire cover and it turned out perfectly!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dennis,
We regret any trouble you may have experienced with your custom cover order. We offer customized options for almost all our products, allowing customers to select their desired size and type of tie-down to meet their specific needs. Our product categories, such as cushion covers, sofa covers, and chair covers, make it easy for customers to find the right product for them.
In regards to your custom cover, it is designed to fit any shape and comes with an open bottom for easy sliding. We understand that there may be specific requirements, and that is why each product has a comment box available. If we have fallen short in any way, please accept our sincere apologies.
According to our records, our team has already proposed the best solution, and we take customer feedback seriously. We have responded to your email with a proposed solution and are awaiting your response to proceed further. Thank you for bringing this to our attention.