Covers & All Reviews Summary
Covers & All has a rating of 4.6 stars from 3,430 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All most frequently mention good quality, customer service and fast delivery. Covers & All ranks 8th among Home Decor sites.
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Quick and easy to complete order! Arrived on time and fit perfectly!
Easy to pick out what I wanted and customize it to my needs.
Great design an d fulfillment experience! No complaints at all!
Online purchase very easy to use. Blinds arrived swiftly, but NO installtion instructions.
I had to phone numerous times before I was sent an online link on how to install. I was also sent parts for the bottom of the blinds, but again no instructions and the videos did not help.
So far, thank you:)
The quality of the product is great, and I recommend it to others.
Very easy and the size option is great. Visa was compromised after purchase. Related or not?
Once the order was placed I found the company contacted me wayyyyyyyy too much and I got fedup with them./
The experience was excellent. But sadly, i ordered the wrong size. That's on me. But it works. I will order a smaller size and repurpose the one I ordered.
The site is a very clear and simple site is easy to navigate
Great products love the customization options
Great website and excellent buying experience.
Throughout the whole process, the Coversandall design team made sure I was getting the right product. Super professional
Very clear instructions on measurements. Easy to navigate site.
Requested a quote from them online. Heard back from them same day and placed the order for exactly what I was looking for. Called to confirm it was what I wanted and Aldo was the best helping me out!
They made the wrong size and I'm having to go through chat to resolve the issue. I provided pictures and details and the CS on chat said they'll respond in 24 hours. It's been 72 hours and I get a long emails asking me to take detailed pictures of the length to prove that it was made incorrectly. I already did that on the chat! They make it painstakingly difficult to resolve an issue. Don't expect an easy return or refund process with this company. I can understand if the mistake was mine, but it's incredibly frustrating to deal with when the issue is their fault.
Very disappointing after spending over 500$.Do not buy and don't repel water.When I complained just get same automated message.
I ordered a custom waterproof sunshade from Cover & All. My order was not what I expected once I installed the product. The shade does not fit properly with a significant sag in the sail and I have tightened the perimeter cable as tight as I could. I made an inquiry regarding my issue on the chat feature on the website. I was promised a response to my issue within 24-30 hours. I had no response and inquired again. I was given another assurance of a response within 24-30 hours with no response. A third attempt was made with another promise of a response. I have no certainly this will happen. This is extremely poor customer service. I did not request a timeframe for a response but Covers & All set the timeframe. I would recommend staying away from this company. If you have an issue with an ordered product this company has demonstrated they do not provide any help or assurances to customer inquires.
From start to delivery a great experience! Everything was easy and straightforward.
Covers & All offers great Canadian products along with excellent communications and service. Well done!
Une toile de bonne qualité, dimensions exactes avec renfort et oeillets. Livraison rapide et couleur adéquate. Très satisfait.
Easy to order with helpful measurement tool
Made it easy to pick the product
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear John,
We deeply regret any inconvenience you've experienced with your order. Unfortunately, we do not have a return policy for made-to-order items. Nevertheless, if any errors have occurred, we are dedicated to finding a satisfactory resolution, even in cases where the customer may bear some responsibility.
Your feedback is of immense importance to us, and we have already shared it with our team. We are actively working to address the issue and enhance our processes to guarantee a smoother experience in the future. We sincerely apologize once again for any inconvenience you've faced.
Best regards,