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Covers & All Reviews Summary
Covers & All has a rating of 4.5 stars from 3,456 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Covers & All most frequently mention good quality, customer service and fast delivery. Covers & All ranks 8th among Home Decor sites.
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Easy to customize order. Can't wait to see the product at delivery
I received my tarp, no problem but didn't receive the grocery bag that was supposed to come with it, but still good!
Received the swatch kit is very good time. It was very helpful in deciding what I want for my covers. I would recommend the kit for others to help make their decisions.
Custom cover was exactly what I was looking for. The covers look great!
They are great except that I got two black and one gray because I neglected to tick the color box on my second order I guess my fault but still disappointed
Easy peezy! Ordering was aimless and delivery was prompt. Material on covers is high quality.
Good website. Relatively easy to identify appropriate product. Quick delivery.
I have used them twice now to produce custom covers for my casino tables for my equipment rental company. They have followed my exact design and measurements and asked questions when they have had them. The product is good quality and works exactly as advertised. I will definitely use them for my next order!
I am very pleased with my product however my chat with customer service was less than acceptable. After having a discrepancy with the amount I was charged/refunded, I chatted with customer service for over 1 hour and the person on the other end could not comprehend what I was explaining. I finally gave up and requested to have management contact me. Management was able to rectify the issue for me but it was a massive waste of time and very frustrating to deal with.
I never recd conflicting emails that the order had been placed, and then was unable to create an account as I never recd the supposed email. That said, delivery was fast and an initial look of the product appear very satisfactory.
First issue: One issue I had is that when line item mods you had to leave the field for the update to be entered.
Hi Paul, We are sorry for the inconvenience caused to you. As we can see that you already have an account with us and that might be the reason you were unable to create the new one with the same email address. Upon checking the order details, we have sent you the confirmation email and other order updates on your registered email address. There might be some technical glitch that you have not received the same. We take great pride in giving our 100% every day to provide fast and friendly service to every customer who comes on chat, but in this instance, we failed. For that, we are extremely sorry. As your feedback is important to us, we have passed the same to the respective concerned teams to make the customer experience better. We are glad to know that you like the product and received it in a timely manner.
One issue I had is that when line item mods you had to leave the field for the update to be entered
I ordered initially because the prices were great. Then after I made mistake ordering, someone was available on the chat on a Saturday night to help me fix my mistake. The person was really helpful and got my order straightened out. Then my order was delivered about a week earlier than estimated and the quality of the cushion covers is great! They're exactly the custom size I ordered and fit my old cushions perfectly. First time customer and I will definitely use them again.
Service was quick, all items are the same color/fabric and fit well.
Easy process with quick shipping and amazing customer service. They even noticed an error in my order and quickly contacted me for updated measurements.
I have ordered a number of custom covers for my outdoor furniture and the quality and service are amazing. Highly recommend.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ashley, Thank you for your feedback. We at Covers&All always work forward to offer products without compromising the quality of the material. We understand the customer's requirement and tried our best to make a cover for almost everything. We are glad to know that you liked the product.
We want to sincerely apologize for the negative experience that you had with our customer service team. We understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We take great pride in giving our 100% every day to provide fast and friendly service to every customer who comes on chat, but in this instance, we failed. For that, we are extremely sorry. We are glad to know that you were able to get the resolution after the management call. However as your feedback is important to us, we have passed the same to the concerned team to make the customer experience better.