CoutureCandy

My dress was too small the sizing was off and I needed to return it

It was great until trying to return for a smaller size

I emailed C/S, and they responded quickly via email.

Great styles & customer service. Prices were affordable for me.

Trusted site for genuine designer dresses at great prices and quick shipping.

Please review all of the complaints on the Better Business Bureau's website before purchasing anything from them. I must say this is by far the worst online experience I have ever encountered. I actually had to seek legal counsel because of how my purchase was handled. Please make sure that you read all of the fine print on their website because they will try to use it against you instead of doing the right thing. I bought a $340 dress, paid $30 for 3 day shipping, when the dress did not arrive by the expected date, I contacted customer support and was told that the order could not be cancelled but that I could return it once the dress arrived. When the dress arrived 3 days after the event, I contacted support and was issued a return reference number and sent the dress back untouched and paid an additional $30 return shipping. When the dress was noted as returned by support, they offered me a store credit. I requested a full refund based on the circumstances and was told in so many words that although I chose 3 day shipping I should have read their shipping policy that discussed processing time in a complete other section of the website. Nonetheless, I filed a dispute and PayPal and PayPal ruled in their favor because of the fine print that they referred to. I disputed again and PayPal ruled in their favor again. Here is the kicker, because I disputed the transaction a second time they charged me a 50% reactivation fee of my store credit which means I would receive a store credit of $147.18. After speaking to my lawyer he suggested I ask them to send me the dress back and call it even, they refused to send me the dress. So I basically paid for a dress that I never touched, was penalized for disputing the transaction, then was not obliged to receive the merchandise that I had already paid for. Terrible, terrible company. Please think twice before buying from them—It will be my life's work to expose them based on the principal of the matter and terrible customer service. I will be filing a claim in smalls claims court-wasting more money to do this, posting reviews of their company wherever I am able, and I will also keep trying to get the news to investigate.

Here is the exact breakdown of what they sent me in reference to the store credit:

Date Issued: June 15,2023
Your Store Credit is valid until: December 14,2023
SC Issued: $147.18
Here's the Store Credit computation for your reference:

Amount paid $341.41
Less: Restocking Fee 50% $-154.23
Freight Cost $-30.00
Handling Fee $-10.00 RSL
Amount Refunded $147.18
Refund Method: Store Credit

Shopping experience was quick and efficient. Will definitely shop again.

Nice looking dresses to order. Easy to place the order.

It was great! Shipping was fast, package was handled with care and dress is ABSOLUTELY BEAUTIFUL. I cannot wait to wear it for an event!

Easy to navigate the site and was able receive the dress in great time!

I ordered three dresses to try and they all came quickly. Beautiful dresses too

It was good, no issues with the actual purchasing or receiving of the item.

My first time straying away from the usual. Macys nordstroms etc to find a gown. Truly wish I had gone with my gut feeling and not bothered. I guess I'm looking at losing 250 dollars to these people. I knew when I bought that if I returned the dress it would be store credit only. Ok I accept that but they deliberately appear to delay contact with you until the noted 5 day window has passed. (obviously to Add some percentage of the dress cost as a fine)
They seem to be all over the place with return time deadlines. A moving goal post

They have finally after 4 days of me not giving up sent me an email letting me know they will send me an email with the return auth number... why didnt they just send it in that email. I really don't have a good feeling about this.
And 4 days later I'm still waiting for the mythical return number.
I guess that they hope I just give up and go away Btw I get the feeling there is something shady going on here with the dresses. Are they fakes idk but why wouldn't they let you return a gown if they are real from real manufacturers.
Yeah just not worth getting involved
I think if these are the real dresses then Couture Candy is basically a drop ship middle man, because the latest news on my return number so I can send this stupid badly fitting dress back, is now apparently something they are waiting on from the manufacturer
Oh and I just noticed my reply to their customer service got bounced even though I replied to where it came from
UPDATE:
And even better I just a reply from:
Meghan Smith
Customer Happiness Specialist
Office: *******239
Email: *******@couturecandy.com

I'M NOT HAPPY

The dress came to Alaska in just a few days. That's amazing!

This dress is just as described, but it doesn't fit as I had hoped.

Searched for dresses and had no problems in finding what I was looking for.

Easy to order. Vast selection. Prompt delivery.
A pleasure to deal with Couture Candy.

Not true to size, quality not what I expected, so will be returning this