It's a nice website, but the shipping cost is expensive and they said there is no return or exchange for things are on sale, this is so unfair since it's an online website and I'm sure customers need to exchange for so many reasons. Thanks
I just got my order and was so happy I had to immediately commend you guys. Customer service did a great job in assisting me from placing the order and keeping me up to date till I get the dress. Can't wait to wear it!
This company has poor customer service. You can call them and the phone just rings and rings. If you are not satisfied with your purchase, they will insist that you get a store credit. Be careful because they are going to reduce the amount returned to you on the store credit. They will take your money and keep it. I purchased three dresses for $384.75 and returned two dresses in a timely manner and in excellent condition (according to their email to me). They only issued me a store credit for $61. Legal action should be filed against this fraudulent company. I plan to pursue legal and bank card action with them.
I was a born skeptic when it comes to ordering online. Couture Candy had made the experience a breeze. I got my gorgeous purchase in perfect condition and on time for my upcoming gala. Five stars for Couture Candy!
I was a reluctant online shopper. However, I decided to take a chance on Couture Candy. I was so pleased with the service and support. I was regularly kept up to date regarding my order. My phone call was handled so professionally and with care. Thank you Ashley!
I will be recommending your company as often as possible and I will certainly be returning as a customer in the near future.
I tried for 3 days of calling (no one answers the phone) and 3 days of online chatting and emailing in order to exchange a dress that I purchased that was too big. I was told repeatedly that I would receive an email with the Return Merchandise Authorization label. I never received one. I finally accepted a 15% credit back onto my credit card (yet to see) for alterations. Ironically, the dress I was going to exchange it for was significantly more expensive. Their loss. Unless you know the exact size and dress you want - don't order from this Company.
They have so many selections and styles. Super quick and easy to navigate, purchase and ship. Love this online store "Couture Candy".
Their quality and product is fantastic and always great prices. I will order to this site again.
I bought a dress on may for a wedding by the end of July. I unpacked the dress this week and a noticed that it was defective and the brand is not Elizabeth K but instead Fabuluxe. The quality horrible. I sent an email and since the dress was bought in may they only refunded me 4.98 dollars! I asked about the dress brand and never received a response. Stay away!
My wife and I were looking for the perfect dress for a charity Gala. We found it at CoutureCandy. The entire process went smoothly and the dress exceeded our expectations. Thank you for helping to make this evening memorable!
I purchased a long red dress from a local boutique in a size 8. It was a little big but i loved the dress. It was difficult to alter so i checked the label that read CoutureCandy. I googled the site, found my dress, ordered it in a 6 and it fits perfect! I passed the size 8 on to a friend who fell in love with it too! Win Win for two of us :)
It took them two weeks to get back to me for RA #
Not only it took too long, when I send it back they wouldn't refund my money. Item was never worn with the ticket hanging. Still waiting for Credit from month of April.
**The quality of the dress & fabric is the worst & would never anything. Especially with return policy that is not visible.
I'm very satisfied with the purchase that I made with Couture Candy! The dress is amazingly wonderful... I got it in time for the wedding of my niece. I have a great time from placing the order, shipping confirmation and delivery. I also asked about expedite delivery, Couture Candy also provides that service. The whole experience was fantastic. I will order again. I encourage everyone to order a dress from this site. I'm sure you will have the same experience.
Couture candy charged 850 for this Jovani dress. When we received the dress the tag (from Jovani) shows total cost of 403.75.
The dress was returned same day and Couture candy refuses to return the full payment. Be aware you may be paying 50 percent more if buying from them.
I found this dress in an expensive store and searched the brand name and style number online to find it here, saving 50%. My daughter wore it in a pageant, and it looked stunning on stage. I am very pleased with this purchase and will shop with this company again.
I ordered clearance items to donate for a charity, and all of us our impressed. Our girls love the dresses and they are really stunning for just a fraction of the price. I highly recommend this store, not only for the authentic collection, but the best deal I/we ever had
I have purchased an absolutely lovely outfit which arrived a day before the expected time which is a big bonus. The dress I ordered was even better than I expected which draw so much attention at our homecoming party. I felt so beautiful and I am really pleased. I will definitely purchase again! Thank You so much!
I was so pleased with my purchase! I ordered my mother of the groom dress on line and was skeptical of what I might get, however, when the dress came, it was perfect! I do wish it would have come in a box rather than folded in a bag and left on my porch, but other than that, it was perfect! I can't wait to wear it on our special day! Thank you Couture Candy!
I ordered my prom dress from CoutureCandy and had an amazing experience! I ordered a size too small and return process was fast & easy! Customer service was great and made sure my larger sized dress came in on time for my special occasion! Beautiful dress! I felt like a million bucks! Thank you CoutureCandy! You are a keeper!
My experience was really amazing because Ms. Rucel was so helpful and walked me through the ordering process as a first time customer. She was patient and understanding because I was nervous about ordering this dress for my sons wedding in March 2021. She reassured me that all would be well, and I should have it within 7-10 days.
My experience was really amazing because Ms. Rucel was so helpful and walked me through the ordering process as a first time customer. She was patient and understanding because I was nervous about ordering this dress for my sons wedding in March 2021. She reassured me that all would be well, and I should have it within 7-10 days.
Called about a dress that was on sale for 1/2 the cost of the same dress that was listed on their site for regular price. Customer service claims they are different dresses. But one is 216 and the other 495. Would not work with me on getting the sale price. Sad that they won't meet their own prices lol.
Overview
CoutureCandy has a rating of 3.9 stars from 2,089 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CoutureCandy most frequently mention customer service, great experience and beautiful dress. CoutureCandy ranks 3rd among Prom Dresses sites.
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Not just that; we have the perfect dresses for all other events - formal, semi-formal, or casual. Whether it is nights-out with friends, pageants, military balls, charity galas, weddings, or family gatherings, our trendy long dresses, ball gowns, short dresses, cocktail dresses, and other fashionable party dresses will spoil you for choices with their creative designs, stunning colors and unique styles. We also have a stunning wedding collection for both wedding guests as well as brides of 2023. We have beautiful bridal gowns by different designers like Tarik Ediz, Mary’s Bridal, Elizabeth K, etc. You can also check out the exquisite collection of mother of the bride dresses, affordable bridesmaid outfits, and other wedding guest dresses for this auspicious day.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members