I was expecting to get $5 back of a purchase of $25 usd of GM cereal and I made my last purchase since I was just 1 dollar away and suddenly the offer disappeared and my submitted receipt didn't count for anything. This is not the first time that happened to me. They are scam, customer service doesn't care.
Loved it until they blocked me without telling me. Why? I'm not sure but I think it's because I started using a new coupon site that may be affiliated with them. If so, why can't they just decline my cash back and tell me that? Seems like a simple solution instead of blocking users.
Tried coupons.com for any discount on NFL Gamepass. Out of 10 coupons shown, none resulted in any savings offer. All merely connected through to the official NFL Gamepass website where one can subscribe at full price.
So, basically just a clickbait site.
If I have a 100 receipts. I guarantee you ever half of them are gonna have a problem, and I have to sit there and fight with him for a month for each one. I've been waiting for two days for a response on help with a receipt still no answer or help or cash back.
I submitted a receipt for items that coupon.com was giving money back. I didn't use any coupon for these items now for some reason my receipt is a little hard to read one number although the amount I paid for it shows in the balance as I ask this lady name Irene why wasn't I given the cash back she tells me I modified my receipt... REALLY... and she was gonna close my account... So I ask her please show me where I did this... No response from her no response from anyone and I wanna file a complaint against her whomever this person is but of course no number to call... Wow
I had used the coupons.com app a few times but it had been a month or so that there was anything I used. Finally I bought 2 packages of M&Ms at CVS and submitted a copy of the receipt for reimbursement. I never got a confirmation receipt so I tried again, but got a notice that I had already submitted it. It's been three weeks and no rebate. I tried to contact the help line on the app but never got any clear answer what to do. They claim they never got it but I can't resend it. There is no phone number to call and no email to write to. I never would have bought the product if not for the rebate.
Coupons.com is absolutely a waste of time. Payouts Never come through. I clip the offer, purchase the product and then waitandwaitandwait for the cash back to appear in my account. Usually I have to reach out to Customer Service and again waitandwaitandwait for a response. Then the jumping through hoops starts with submitting my receipt, pics of the item and UPC codes. Then I waitandwaitandwait again. See the theme here? WaitingandWaiting! I believe that they want you to just give up. My advice? Stick with Ibotta. And forget Coupons.com and their ridiculously ridiculous practices.
I had just gotten the account and I didn't no anything wrong. All my receipts I hadn't used any coupons for and they deactivated my account and didn't pay me for my submissions. I'll be going back to Walmart and returning my items because I grabbed a couple items just for the rebates and they didn't give me the cash back plus they deactivated my account. Never using this site again it's not worth the trouble and I should have paid attention to the reviews.
I have 17.50 that I did not get. Says payment failed. Other items on receipt went through fine. No one will truly help me. Getting ignored by customer service
I submitted upc bar codes and receipts for three items on 12/22/2022 and 5 items on 3/13/2023 and they messaged me on 3/19 and said they couldn't read either receipt, so, I went to the store account and screenshot the receipts and emailed them to them and then they messaged saying they couldn't pay because the receipts didn't show the price. I deleted the app and recommend everyone to be wary! They're desperate for money obviously when they can't pay the users $3.50. Never again
It will not allow me to sign in on the app, it's been 3 weeks no money in my PayPal account like they said I would get. I've EMAILED THEM TWICE LEFT BAD REVIEWS ON GOOGLE PLAY, STILL NOTHING. THE APP IS CRAP TOTAL WAIST OF TIME!
Poor customer service, with form letter responses - appears to be no humans working there any longer and is run by bots.
Buyer beware and avoid this website.
There doesn't seem to be any customer service. If you send a message to them it apparently goes into a black hole and the coupon in question is removed from your app.
My cell service provider is Cricket Wireless. Although I'm set up with a family plan, unlimited minutes and texts, and even a data plan... that is billed monthly, it's still considered a prepaid plan. To use Coupons.com you have to verify your phone number, but they don't accept phone numbers from prepaid plans. This would be only mildly annoying until you start trying to find other coupon sites and find they're ALL powered by Coupons.com. My disability check is only $847 after student loans gets their cut, and now I'm blocked from printing out valuable coupons because I have to go with a cheaper mobile carrier? I'm infuriated.
Multiple times I've submitted receipts through their app for redemption. I've always complied with all requirements within the offer time period. Yet any time the mobile coupon value is greater than $1.50 Coupons.com consistently makes up an excuse not to pay. This is negligence, or fraud, probably both. DO NOT do business or expect responsibility from Coupons.com.
This used to be a very user friendly site to get good coupons. With the recent change to mobile phone number print verification it has become too difficult to use. If you do not have a mobile phone with texting capability you cant receive the code in a timely fashion. I understand why they did it(thanks to unscrupulous coupon sellers) but in the end it just hurts the people who were actually following the rules.
I've been using coupons.com for a number of years. That all came to a screeching halt when they went to this horrible tracking system of inputting your phone number. DON'T DO it! Trust me. It won't work anyway and you'll then be plagued.
Also don't try to download it. Your virus protection will either block it or if you override it you will be sorry. It's not worth the money saved. Go to the source of the coupon or to alternate coupon sites.
They now require you to get a confirmation code to print the coupons. We don't have texting so had to call to have them call back sometime in next 24 hours. Still waiting four hours later to get back to printing. Also their program is not that printer friendly. On occasion when it didn't print properly you lose the coupon and then can no longer access it. Good coupons, but site is definitely not user friendly!
Some of the people here are blaming the coupons.com software for their computer trouble. The only reason they're doing that is because they have absolutely no idea how computers and internet work. Coupons.com does not infect your computer with a virus. If you didn't download the Coupons.com software from Coupons.com but from somewhere else instead, then you have no one to blame but yourself. Maybe next time you should pay attention to what's happening on your computer when you're installing things. Maybe learn a little bit about how stuff works first... like learning what all the things in your car do before you drive it.
With that being said, I don't like the Coupons.com software because it prints a large advertisement along with the coupon, wasting ink/toner -- which in no way saves anyone any money.
Uninstalled the software due to wasting my money.
Today I went to two stores with printed coupons from coupons.com. At Dollar General and at Winn-Dixie, I was told they no longer accept printed coupons.
I'm really upset that I wasted all that time on their website. Who's going to reimburse me for my paper, ink, and time?
Overview
Coupons.com has a rating of 1.9 stars from 117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coupons.com most frequently mention phone number, customer service and paypal account. Coupons.com ranks 321st among Coupons sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members