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Coupons.comReviews 117

1.9

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Coupons.com Reviews Summary

Coupons.com has a rating of 1.9 stars from 117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Coupons.com most frequently mention phone number, customer service and paypal account. Coupons.com ranks 318th among Coupons sites.

service
15
value
15
shipping
2
returns
3
quality
11

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Egypt
1 review
0 helpful votes
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Nba
October 9, 2023

How can I get efootball coins I need it please help me to get it this is my first time doing this so

Date of experience: October 8, 2023
Arizona
1 review
0 helpful votes
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Don't waste your time. I couldn't find one valid offer for a national pizza chain. Every offer code they had was invalid. Now I'll get bombarded with all their junk ads.

Date of experience: September 22, 2023
Texas
2 reviews
9 helpful votes
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I got banned because of suspicious activity and they won't tell me why and I didn't even get a warning. They owe me $32 which I'll never get.

Date of experience: July 16, 2023
North Carolina
1 review
2 helpful votes
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Unreliable and stupid
May 19, 2023

I had just gotten the account and I didn't no anything wrong. All my receipts I hadn't used any coupons for and they deactivated my account and didn't pay me for my submissions. I'll be going back to Walmart and returning my items because I grabbed a couple items just for the rebates and they didn't give me the cash back plus they deactivated my account. Never using this site again it's not worth the trouble and I should have paid attention to the reviews.

Date of experience: May 19, 2023
Indiana
2 reviews
2 helpful votes
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Loved it until they blocked me without telling me. Why? I'm not sure but I think it's because I started using a new coupon site that may be affiliated with them. If so, why can't they just decline my cash back and tell me that? Seems like a simple solution instead of blocking users.

Date of experience: May 18, 2023
Mississippi
1 review
2 helpful votes
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If I have a 100 receipts. I guarantee you ever half of them are gonna have a problem, and I have to sit there and fight with him for a month for each one. I've been waiting for two days for a response on help with a receipt still no answer or help or cash back.

Date of experience: April 19, 2023
Texas
1 review
6 helpful votes
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Scam company
April 14, 2023

Quotient Technology Inc. aka Coupons.com deactivated my Coupons.com accounts (without notification) right after I purchased items and submitted my receipt on 3/31/2023 so I don't get my earned cash back. I'm missing $64 in cash back. I contacted the business and they said my account was deactivated due to a violation of their Terms of Use. I asked them what specific Terms of Use I violated because I read it all and I'm still not aware of any violation, and they said I violated their Terms of Use by submitting the same receipt under other accounts or under the same account multiple times. That's completely false. I only have 1 account with them and I'm the only in my household. I told them to provide proof of their claims but they wouldn't. If I violated their Terms of Use, then why did they wait until I submitted my receipt on 3/31/2023? My last activity before the receipt submission on 3/31/2023 was on 1/13/2023. They had over 2 months to deactivate my account. Between 1/13/2023 and the day they deactivated my account, the only activity I did was submitting my receipt. How is that a violation of their Terms of Use? This confirms Coupons.com is not being honest. I always submitted genuine receipts for cashback with the correct retailer names and dates. I've been a loyal user since September 2021.What Coupons.com is doing is very illegal and unethical. Many businesses like PayPal got into deep legal troubles by withholding customers' funds for no proven or legitimate reason.

Date of experience: April 14, 2023
North Carolina
2 reviews
0 helpful votes
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Don't pay
March 21, 2023

I submitted upc bar codes and receipts for three items on 12/22/2022 and 5 items on 3/13/2023 and they messaged me on 3/19 and said they couldn't read either receipt, so, I went to the store account and screenshot the receipts and emailed them to them and then they messaged saying they couldn't pay because the receipts didn't show the price. I deleted the app and recommend everyone to be wary! They're desperate for money obviously when they can't pay the users $3.50. Never again

Date of experience: March 21, 2023
Ohio
1 review
0 helpful votes
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Worthless
March 1, 2023

Coupons do not print regardless if printer is connected. Will not let me retry. Says "your coupons have printed" worthless website

Date of experience: March 1, 2023
Maine
1 review
1 helpful vote
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Poor customer service
February 1, 2023

I have 17.50 that I did not get. Says payment failed. Other items on receipt went through fine. No one will truly help me. Getting ignored by customer service

Date of experience: February 1, 2023
Florida
1 review
0 helpful votes
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Dissatisfied
October 12, 2022

There doesn't seem to be any customer service. If you send a message to them it apparently goes into a black hole and the coupon in question is removed from your app.

Date of experience: October 12, 2022
California
3 reviews
7 helpful votes
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Horrible tech support
September 24, 2022

August 15th I redeemed a $10 rebate from a company that uses coupons.com to process/complete the transaction. The rebate was confirmed from the company. All of the needed steps (text exchanges) was completed with coupons.com. I received a text from coupons that the $10 rebate would be deposited in my paypal account. That never happened. You cannot call them to talk to someone live using coupons.com. I completed a survey which prompted a series of emails with tech support to solve the issue still ongoing after almost 3 weeks. Coupons.com has no record of the redemption in their system. I have supplied screenshots of each step of the redemption process that includes the text messages and notification that the payments would be deposited to my papal account; that shows that the order was in their system. It is not the responsibility of the customer to supply the data for them to find the order/redemptions, it is theirs! After leaving 2 voicemail messages *******600 Qoutient Technologies/coupons.com no callback within 48 hrs as the message states. It is now one week later. No response from *******@QUOTIENT.COM email address provided for coupon.com support on the Quotient Technologies webpage…not listed on coupons.com. This is not professional and the way to treat your customers!

Date of experience: September 24, 2022
Illinois
2 reviews
1 helpful vote
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Waste of Time
September 1, 2022

Coupons.com is absolutely a waste of time. Payouts Never come through. I clip the offer, purchase the product and then waitandwaitandwait for the cash back to appear in my account. Usually I have to reach out to Customer Service and again waitandwaitandwait for a response. Then the jumping through hoops starts with submitting my receipt, pics of the item and UPC codes. Then I waitandwaitandwait again. See the theme here? WaitingandWaiting! I believe that they want you to just give up. My advice? Stick with Ibotta. And forget Coupons.com and their ridiculously ridiculous practices.

Date of experience: September 1, 2022
Texas
1 review
3 helpful votes
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I was expecting to get $5 back of a purchase of $25 usd of GM cereal and I made my last purchase since I was just 1 dollar away and suddenly the offer disappeared and my submitted receipt didn't count for anything. This is not the first time that happened to me. They are scam, customer service doesn't care.

Date of experience: August 6, 2022
Maryland
4 reviews
6 helpful votes
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New App User
August 6, 2022

I downloaded the app, went to the store and purchases numerous items for cash back. I have several lengthy receipts that I submitted. The day that I submitted the receipts, I scanned the items and they lit up as eligible items. The next day, I get emails from them that they can't process the receipt because they need to see the store, date, item, price, etc. So I rescan the receipt and go to rescan the item, now it says this item is not an eligible item. The particular item is listed in the email that they sent me, and it clearly says on the receipt Pizza Rolls, but now all of a sudden this item doesn't match. I've gotten three emails from them so far. If they continue to "not be able to process" my other items, I'm not going to use this app anymore. The camera is off when you take the picture. It says put it up against a dark background. My desktop is literally black. I also tried a black item of clothing, still cannot take the picture automatically. So I do it manually and somehow certain items they are unable to see on the receipt. This is too much for me. I went grocery shopping, so I bought a lot of items at one time. Funny how my Fetch app can read the same receipts, but this app cannot. Smh.

Date of experience: August 6, 2022
Georgia
1 review
0 helpful votes
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Poor customer service, with form letter responses - appears to be no humans working there any longer and is run by bots.

Buyer beware and avoid this website.

Date of experience: July 1, 2022
Georgia
1 review
2 helpful votes
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SCAM APP!
January 6, 2022

It will not allow me to sign in on the app, it's been 3 weeks no money in my PayPal account like they said I would get. I've EMAILED THEM TWICE LEFT BAD REVIEWS ON GOOGLE PLAY, STILL NOTHING. THE APP IS CRAP TOTAL WAIST OF TIME!

Date of experience: January 6, 2022
Illinois
1 review
1 helpful vote
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Employee that's threatening me
December 20, 2021

I submitted a receipt for items that coupon.com was giving money back. I didn't use any coupon for these items now for some reason my receipt is a little hard to read one number although the amount I paid for it shows in the balance as I ask this lady name Irene why wasn't I given the cash back she tells me I modified my receipt... REALLY... and she was gonna close my account... So I ask her please show me where I did this... No response from her no response from anyone and I wanna file a complaint against her whomever this person is but of course no number to call... Wow

Date of experience: December 20, 2021
Missouri
1 review
1 helpful vote
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Tried coupons.com for any discount on NFL Gamepass. Out of 10 coupons shown, none resulted in any savings offer. All merely connected through to the official NFL Gamepass website where one can subscribe at full price.
So, basically just a clickbait site.

Date of experience: July 29, 2021
North Carolina
2 reviews
2 helpful votes
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Stopped refunding coupons
June 24, 2021

I had used the coupons.com app a few times but it had been a month or so that there was anything I used. Finally I bought 2 packages of M&Ms at CVS and submitted a copy of the receipt for reimbursement. I never got a confirmation receipt so I tried again, but got a notice that I had already submitted it. It's been three weeks and no rebate. I tried to contact the help line on the app but never got any clear answer what to do. They claim they never got it but I can't resend it. There is no phone number to call and no email to write to. I never would have bought the product if not for the rebate.

Date of experience: June 24, 2021