Cotton:OnReviews 55

I purchased two pairs of jeans from here online. One pair didn't look how they did online, the bottoms were all cut up and fringy. The other pair ripped the first time I wore them. One legs ripped all down the seam, just from crossing my leg. I'm currently waiting on a refund, but beware customer service is horrible and I'm not optimistic I will receive it.

The return process from US was relatively simple and they provided return label for no cost. They however processed a refund that was less than the cost of goods returned, also not inclusive of taxes paid on the goods. I emailed them asking for a breakdown of what items I sent back and what they gave me for each item, as many other companies do automatically. They refused to do this and their only response was to refund me a random $1.89 as if to say f you. I've spent a lot of money w this company and love their children's clothing line for my girls so it is a real shame that they are so purposely deceptive with returns.

Purchased T-shirt at Byron Bay. The fabric has a fault right in the front which was not obvious until it was put on. I went to the store to get an exchange and they would not exchange unless I had receipt or tag. The girl serving me remembered selling it to me and I am on their system so when I make a purchase my purchase history comes up. I was given the customer service number to ring and when I phoned they could not do anything they only service online customers. Will certainly not be purchasing from them again. Very poor service.

We never received what we ordered. They told me to take it up with UPS since UPS said they delivered it. UPS was contracted by Cotton On to deliver, I was not part of that transaction, but they refused to contact there delivery service to remedy the situation. I asked to speak to a supervisor, but one was never made available. They have zero concern for their customers, they get their money and they are done with you.

I am a pregnant woman who is always at work and always tired to go out and shop, I am in my first trimester you can imagine how miserable it is to be around people and shopping around for clothing, I thought I was making my life easier by shopping online, but hell no I just made life very difficult. I had to cancel my outing with my family because of Cotton on! I would never ever recommend their online shopping to anyone, not even my worst enemy! Their service is very bad and they making their agents live very difficult by failing to deliver in time and by not communicating with their customers, not the agents have to answer to $#*! they can not explain themselves, they know absolutely bull about when to expect deliveries!
I had to postpone everything because Cotton on could not deliver, I am beyond pissed, they are very incompetent and disgusted by their service and they just don't care. It is exactly a week and I have been waiting for a simple order.

I've shopped Cotton On for about a decade on two continents, both online & in a shop. The clothes are are well made and retain their shape even after dozens upon dozens of washes. When shopping online, they include a return postage label for stress-free products returns. Having worked retail in my younger years, I can mention to the disgruntled reviewers that most places don't accept returns if the tags are removed. That's pretty much standard. I appreciate the quality materials and modern fit for Cotton On products. Also, I've never had an issue with shipping. I don't usually write reviews but I don't understand the hate for this brand. ¯\_ (ツ)_/¯

In Danbury Ct, I purchased $65 cargo pants. I got an xs and they did not fit me correctly. When trying them on I could not clearly see if the pants fit with the folded over tag the cargo pants had. I went to return or exchange or get store credit or anything. I was denied. I had the receipt, same form of payment and tags when I brought it to the Danbury fair mall cotton on store. When I purchased the pants nobody told me tags have to be attached in order to return. I am SO upset and will never shop there again. The women that took "care" of me did not explain nothing to me just "that's our only return policy" in a very rude tone. I asked if there was anything I could do she rudely just said no and sent me out the store. I'm very upset because I never worn the pants and I purchased less than 3 days ago as of march 25th and today is march 27th. I've always like cotton on but maybe it I have to stick with garage to return without issues. Also, I've worked retail and stores are provided with the tools to attach tags back and reprint them. It made zero sense to me. The tag was located in front of the pants and I couldn't tell if they fit or not so I took one tag off. This is RIDICULOUS.

I ordered something online, and cancelled order due to delivery day taking too long, then you wait days for a refund, and no one is helpful on the chat site, everyday is just another 1 to 5 days, they dont state working days... just 1 to 5 days, and then you wait till they decide your refund can get attention now. They dont wait 1 to 5 days for your payment, but you must wait 1 to 500 days for help

Purchased a large order during lockdown worth $350. The order was unavailable to be tracked. After 9 weeks I followed up the order only to be told it's been delivered. Their online chat is a joke and doesn't work at all! You sit and wait in a fake queue for hours. Once you start the chat, don't make any other comments until the computer talks to you otherwise you go to the back of the queue again! But be aware that the entire chat will most likely fail and no resolution will be given.

There are no contact details on the website so you go around and around in circles and they take you back to their FAQS over and over again.

Taking advice from their FAQS, it says the best way to resolve is to go in store. When this was done, the manager said that they can't help as they have no ability to view online orders in store. He also advised that their customer service inquiries line was shutdown. (What company doesn't need a customer inquiries line?)

They told me to take it up with the delivery company and washed their hands of it.

Never purchase online from Cotton On.

Lost my job because of attempted forced medical procedure. These guys are Absolute Human Rights Violators! With crap chinese products! Do Not Buy From These Criminals!

Tried to return items that didnt fit. After a month they sent them back to me. No explanation. I tried to get help on the app Not helpful at all. Ridiculous explanation telling me I should go into a store and try something on before I order it online and the sizing can vary. I asked fir a store credit then instead of a refund. Nothing they could do. What's the point of doing online shopping if I can't return items they don't fit?

CottonOn has the absolute best jeans. I LOVE the way they fit me and how comfortable they are. My favorites would definitely have to be the straight leg and mom jeans in the regular blue color. Although, I recently tried ordering another straight leg pair in black, but this time it didn't feel or look the same. I ordered in the same size and style and I even checked to make sure that it was made in the same place but the black pair was still so much different. It felt tighter and was shorter at the ankle. I wish I took a picture of how it looked like before returning it.

I did a big order of clothes with cotton on during level 4 lockdown and my parcel was delivered so quick! One of the pants I purchased was the lounge pants for home. I did not try them on until 2 days later, come to find a split in the right pant leg. I spoke to an online person name Sammy who cleared the problem quick and said she had made a new order for a new pair of lounge pants to be sent out. This was all on Thursday16/09/21 and I just received the package consisting of the new pants today (Monday 20/09/21). I am so impressed and so grateful!

Thank you!

I had been placing hundred dollars of orders. Very disappointing cotton on engaged an unreliable delivery company to send my products. Cannot track, Online chat with cotton on no response. Cannot find any telephone number to contact them. Do not buy from them again. Shopee and Lazada, I paid lesser price, but they used a reliable good delivery company to deliver. Customers want to know delivery status, no information given.

By far the worst return policy I've ever experienced especially during Covid when all of their fitting rooms are closed. Bought something missing the tag, they rung it up no problem, however when I went to return them I was unable to do so because they didn't write on the item that there wasn't a tag. I was unable to return, to get in store credit, or to even just exchange the size. I was treated extremely poor. I should have not been sold the item if there wasn't a tag with them knowing I wouldn't be able to return or exchange the item. If they are going to close their fitting rooms you should at least be able to exchange an item for a different size no matter what.

I never put reviews on things but was shocked to see how low the reviews on were here so I had to! Cotton on is a mainly Aussie/NZ brand that sells genuinely good clothing. Ive shopped here for 5+ years since I live in NZ so its always been around. Now I shop in store and online, never had a problem with clothing, quality and customer service on emails is amazing for any help. cotton.on is legit and trustworthy!