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Costway UK

How would you rate Costway UK?
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GB
1 review
0 helpful votes
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Garden cupboard
June 5, 2023
Updated review

Would like to see what I am typing on Password to make sure no mistakes reasonably easly to assemble but needed two people to join the front to the back and sides

Date of experience: June 5, 2023
Nancy L. Costway UK Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.


Would like to see what I am typing on Password to make...
May 26, 2023
Previous review

Would like to see what I am typing on Password to make sure no mistakes

Date of experience: May 26, 2023
GB
1 review
0 helpful votes
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Just perfect
April 21, 2023

The wooden arch and slide came very quickly and were expremely well packaged. The quality of the equipment is of a very high standard. Everything as it should be. Thank you

Date of experience: April 21, 2023
Nancy L. Costway UK Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

GB
1 review
0 helpful votes
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Value kayak
September 15, 2022

The purchase process was easy and the kayak was delivered next day as promised. The GoPlus kayak is a great item - lightweight but robust and it paddles well.

Date of experience: September 15, 2022
Emma D. Costway UK Rep
over a year old

Thank you for your support to Costway. With your encouragement, we will do much better to bring you better products and services.

GB
1 review
0 helpful votes
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Excellent product
July 3, 2023

We were looking for a foldable pram for when we travel and this is excellent. We will test it soon when going away by car though it looks exactly what we we needed.

Date of experience: July 3, 2023
Nancy L. Costway UK Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

GB
1 review
0 helpful votes
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Very surprised how quickly it got here 3days from ordering to arrival. It was packed very well and it was easy to assemble and I am delighted with the quality

Date of experience: April 14, 2023
Nancy L. Costway UK Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

GB
1 review
0 helpful votes
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Terrible customer service
July 26, 2023

Terrible customer service that do not know consumer rights. I was sent a faulty item, missing screws and damaged. I sent evidence via pictures of the damage and the customer service agent called Gemma was very rude by accusing us of causing the damage by using it. Number 1. There are screws missing, number 2. Even if it was used it shouldn't have caused damage to the item in such a short space of time, so either way the item is faulty, but they don't accept this at all. I have requested a refund or a replacement alternative item, and all I get is snarky unprofessional replies like no refund is guaranteed until we have inspected it. Just WOW. You provide a faulty item, and then try and act like the customer is in the wrong just to avoid providing a refund. When you call up, if youre lucky to get your call answered, they will just say whatever to get you off the phone "yes your email will be replied to promptly" or "we will escalate this matter to head office"
So many reviews here have said they have not received their refunds, this is definitely a scam company. AVOID.

Date of experience: June 26, 2023
Nancy L. Costway UK Rep
over a year old

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.

GB
1 review
0 helpful votes
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Ice
September 15, 2022

My order arrived quickly and I put it to work the next day it works perfectly I am very impressed with it the choice of two Cube sizes is very useful.

Date of experience: September 15, 2022
Emma D. Costway UK Rep
over a year old

Thank you for being so supportive of Costway. Hope that our ice machines will bring you more coolness on hot days.

GB
2 reviews
0 helpful votes
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Swiftly delivered
April 21, 2023

Great service received items quickly. I have not yet managed to put it up so can't comment on quality but I will once it's done

Date of experience: April 21, 2023
Nancy L. Costway UK Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

GB
1 review
0 helpful votes
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Loungers
August 23, 2023

The loungers arrived in 2 separate deliveries, on 2 different days.
Not really sure why, but it meant that my client had to wait an extra day.

Date of experience: July 24, 2023
Nancy L. Costway UK Rep
over a year old

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.

GB
1 review
0 helpful votes
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Pleased with the purchase
June 27, 2023

Purchased this car for my under 2 year old. He loves it so far and seems pretty safe for him to use. Definitely recommend.

Date of experience: June 27, 2023
Nancy L. Costway UK Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

GB
1 review
0 helpful votes
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Good quality
June 13, 2023

All very good and would be 5 stars if not for the lack of assembly manual which I requested and received next day via email in PDF form. Well done.

Date of experience: June 13, 2023
Nancy L. Costway UK Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

GB
1 review
0 helpful votes
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Hust as it should be
December 2, 2022

Happy with the product which met all our needs. The build guide was well prepared and set out. Speedy delivery without any shortages or damage.

Date of experience: December 2, 2022
Aileen X. Costway UK Rep
over a year old

What a delightful and exciting time it is when reading your praise! Thank you for your trust and support.

GB
1 review
0 helpful votes
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Brilliant
August 9, 2023

Great product arrived on time easy to assemble.
Looks perfect in the room. Decided to leave top cabinet door off and use as normal shelves

Date of experience: August 9, 2023
Nancy L. Costway UK Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc

GB
1 review
0 helpful votes
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40l dehumidifier.
August 6, 2023

Unit came very quickly with free delivery. Unit is brilliant. Sucks so much water out of the air. Pretty quiet and nice looking too.

Date of experience: August 6, 2023
Nancy L. Costway UK Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users.
Welcome back to our website again.
Kind regards.
Costway inc.

GB
1 review
0 helpful votes
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Great sturdy bench
June 4, 2023

Really impressed with this, feels really solid and nice smooth rocking action.
Excellent value for money.
Easy to assemble on my own too.

Date of experience: June 4, 2023
Nancy L. Costway UK Rep
over a year old

Thank you very much for your praise.
We are dedicated to providing better products and services to our users. Welcome back to our website again.
Kind regards.
Costway inc.

GB
1 review
0 helpful votes
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Rattan rocking chair set
August 10, 2023
Updated review

Great price but it would appear that the rocking chair parts have been wrongly labelled and only one chair can be assembled

Date of experience: July 11, 2023
Nancy L. Costway UK Rep
over a year old

Sorry for the inconvenience.
We will contact the customer service to solve the problem for you as soon as possible.
Kind regards.
Costway inc.


Great price and your website is good
July 1, 2023
Previous review

Great price and your website is good

Date of experience: July 1, 2023
GB
1 review
0 helpful votes
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Cost way review
December 15, 2022

Never used them before but very happy with their service. Easy to use website, easy payment system and delivery was quick too

Date of experience: December 15, 2022
Aileen X. Costway UK Rep
over a year old

What a delightful and exciting time it is when reading your praise! Thank you for your trust and support.

GB
1 review
0 helpful votes
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52l fridge
September 15, 2022

Absolutely brilliant wired into the car works perfectly and keeps the temperature for a long time to keep food cold while camping

Date of experience: September 15, 2022
Emma D. Costway UK Rep
over a year old

Thank you for your review, we are pleased you were happy with our products. Have a nice day!

GB
1 review
0 helpful votes
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Very quick to browse site and place order. Item arrived quickly, in good condition and was exactly as described by the seller.

Date of experience: November 12, 2022
Aileen X. Costway UK Rep
over a year old

Thank you for your approval and sorry for the inconvenience, we will try to do much better in the future to bring you better service.

GB
1 review
0 helpful votes
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Just what I needed.
November 15, 2022

The item arrived on time and was as described. It was just what I needed. Great quality product at a value price.

Date of experience: November 15, 2022
Aileen X. Costway UK Rep
over a year old

Thank you for your approval, we will try to do much better in the future to bring you better products and service. Have a nice day!

Overview

Costway UK has a rating of 3.6 stars from 652 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Costway UK most frequently mention quick delivery, good quality and great product. Costway UK ranks 14th among Marketplace sites.

service
4
value
4
shipping
2
returns
1
quality
3
This company responds to reviews on average within 3 days

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938 reviews