Answer: I believe it is a legit company, but customer service is absolutely terrible and they are refusing to refund my money for THEIR mistake.
Answer: Chargeback on your visa, that seems to be the only thing these scammers respond to.
Cosplay Shopper has a rating of 1.8 stars from 61 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cosplay Shopper most frequently mention and customer service. Cosplay Shopper ranks 17th among Cosplay sites.