I have paid for a full Descendants Uma costume. But I only received the dress. I have paid for the wig, cloves and dress. They do not respond to my emails. Stay away from this company.
This site sells cheaply made costumes from china, and the quality is not good at all. The wig I got here cannot be styled, and not washable. Not worth the money at all even they try to sell the costumes very cheap, the quality is the wrost I had experienced. Their pictures are probably stolen from the net, that the costume I got don't look like the pics. I wouldn't recommend this store
I ordered and paid extra for a tailor made costume, once it arrived in the mail it was so obviously not tailor made. I sent in picture evidence and Cosplay Shopper blamed me for their mistake, and would not respond to my emails. And now I am stuck with a cosplay that does not come anywhere close to fitting me, and I'm not getting any of my money back.
DO NOT WASTE YOUR MONEY! Order from a more reliable source!
I bought a pair of high-heeled Grell Sutcliff shoes. Unfortunately, there were no high heels: I received flat shoes. And the quality is really bad, crappy design and they smell of plastic. NEVER AGAIN.
Still waiting for a refund for a product that I ordered in August. Company will not respond to my emails, even after this cute response to my negative review.
SAVE YOUR MONEY
My experience with Cosplay Shopper wasn't the best. I ordered three costumes for a convention a month away. I intentionally looked for cosplay that was located in the US so I wouldn't have to worry about shipping. I wish I did more research prior. Although they appear located in New York, that is not where they make the costumes. I kept emailing them asking for anow eta for when the costumes would be done and shipped and they wouldn't reply with direct answers to my questions. They gave me tracking numbers that didn't even work, I worried that I wouldn't get the costumes in time and that I wasted $213. This company needs to inform the customers more about timing, where they are located, and the return policy. I actually ended up getting the costumes the night of the convention, so I traveled back home to pick them up. They turned out pretty good considering the price. The clothes were a bit to short for me though, wish they'd ask how long your torso and skirt line is. It fit really well though, so I ended up changing this review. Just be cautious ordering from here for custom tailoring and do it way in advance!
Cosplay Shopper has something for every shopper. Unique items, basic staples, and all sorts of quality variety. I love it! Could not recommend more.
I've being using for few years.
Fast shipping.
Affordable prices to my needs
I get what I want and need
U can make better product and qualitative. Set the price affordable by ordinary people like 18,19years boys and girls.
I experienced the best service from here. I got my exact order and it fits me nice. I want to recommend their items.
The colors and the way it matches on the silk is so amazing since Im a fan of Disney movies there I found some dress of disney princess and Im really totally amazed
Nice Job
I hope cosplay shopper always help me to buy something... New product, free shipping, and many discount...
Excellent and perfect description of product. Adequate customer care services as such, products are durable
Honestly, this company is a JOKE! I placed an order almost a month ago, still didnt receive a shipping tracking number. Ive been emailing with the customer service for weeks now and all the time I hear the same thing... we will contact our shipping team, we cant send it because its a remote address, let me speak to our design team, etc. Their explanations about the shipping, costume making (apparently they make every costume from scratch... i call B. S), and other problems. I told them couple of times that I need the costume for a special event and they were promising to send it and Im still waiting even though I paid for express shipping. I tried to contact the office in NYC, they are not picking up the phone or calling back.
The Customer Service said that DHL doesnt deliver to remote addresses and honestly, Ive never had a problem with DHL before. You spend so much money on a costume, wig, and other things and they dont care. SO IF YOU WANT YOUR MONEY WORTH, DONT ORDER FROM THEM. THEY ARE NOT ONLY A JOKE BUT ALSO CHEATERS! If I could, I wouldnt even give one star. If you dont believe me in what Im saying, I have emails to prove how ridiculous these people are.
I love the costumes and the costumer service was good! Overall great store for purchases original and are made of great material
I both a sakura cosplay but it's to small and now i can't return it but it's 2 days ago and on the site said in 7 days you can return it!
No puedes devolver si algo sale mal, a parte el número es de china con razón es un fraude, no compren o se van arrepentir de haberlo hecho
Overview
Cosplay Shopper has a rating of 1.8 stars from 61 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Cosplay Shopper most frequently mention and customer service. Cosplay Shopper ranks 17th among Cosplay sites.
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- New York, NY, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members