CosmoProf

I understand the company has went green recently but, if you go in and spend $500 on merchandise I do believe that they should be able to give you a bag to put your merchandise in. There are green bags available. And paper receipts are still required for businesses to turn in for tax purposes.

Very bad experience!
I have been to this store location a couple of times. It shows that there is a serious management issues at this location. They seem not to able to get employees wanting to work at that store. Always closed on the important hours and always have a sign short of staffs. Worse experience was that I went there last July 2024 at this Spartanburg SC location. A non-responsive very rude lady associate is always on her cellphone FB streaming and bragging about how great when she was at New York. She does not want to be bothered when she's glued on her phone. She does not give any attention nor willing to provide any customer support to your needs! Stay Away! I do NOT recommend this store location! Go shop elsewhere!

I found the manger very rude when I went in today. Didn't look up, very stern and gave no sh***.
Lacking friendliness and cared not that she lost a sale. I've shopped at COSMOPROF for many years and never experienced this. Time to call it a day lady.

Fees for fees, wanted to pay mine off and close it cause of all the fees and there was a 9.00 few to do that, closed it anyway, worst credit card ever..

You might as well just shop for your products on Amazon and save your gas and time you will only be saving $2-$5 at the most by going to cosmos the amount is so little it's really not worth it! Use to shop there in the passed a lot but definitely traversed all my stuff to west cost way more reasonable pricing for hairstylists. I just cherry pick for cosmos now which is sad as I did shopped there for 17 years m. I think it was the passed 3-4 years I started to stop shopping there just started to find there where pricing as much as buying in a store! The one on Scott road be careful they always overcharge I even notice them doing it to other costumers as well hoping they might not notice that they have received the sale discount or double charge. It happen to me a couple times and this last time said something the last time but not this time! Saw another customer come in complain they got over charged as well! When purchasing with caution!

I purchased a blow dryer online from Cosmo Prof less than a week ago. Shortly after receiving the hairdryer, I changed my mind and called for a return label. I meet all return criteria. The box is unopened the blow dryer is unused I have proof of purchase and it is within 60 days. They insist that the box is open and that the blow dryer has been used. While being untrue, I am curious as to if they have cameras in my house and can see somehow think they see me using this blow dryer?! The box still bears manufacturers, tape, and yet they somehow they insist that it does not. Keep in mind that, this was an online purchase and I have only spoken with the representative over the phone. I have called several times and sent more than a dozen emails and yet I am refused.

An order was placed for same day delivery within the time frame indicated on their website. No delivery was made that day and the next day was a holiday. An inquiry was made via their website chat. The representative claimed that the time zone could have been wrong but LATER looked further into it and said it was within the correct time frame. A few hours later the order was cancelled with no reason and so another chat was initiated. The representative said that there was some issue of some sort with the "liaison". No follow up was made by Cosmoprof to remedy the situation and the order remains cancelled and our time wasted.

I have been trying for weeks to get Guy tang colors, being told by 3 different stores they arent getting them in, or they cant order anything and yet I was told on Guy tangs Instagram to ask the manager to order it, was told no they cant do that either, yet went directly to the Guy tang website and ordered 6 tubes, then today called and asked when shipments come in, was told it was today but to call back thursday, so it takes 2 days to put out product? I then asked if there was a packing slip to make sure there was the developer, before wasting my time with them, i wanted, since that has been out for weeks as well, was told no they cant do that. Very bad customer service! I will just order it directly from his website, i'm tired of the runaround

Placed an order online. I refused an order after calling to cancel it in September. It's November and still no refund of $2548. It's November now and I've filed a complaint with BBB.org if they don't respond and give me my refund it's going to small claim court. This is ridiculous.

Talk about sticky math. I purchased Kendra as part of the advertised B2G1 free promotion but quickly realized you get nothing for free. You can buy each of the items at a discount without the need to purchase 3 to receive the discount price, the third item doesn't come off at the end it comes up as the same as all the other sale items. I questioned this and was told since the items are on sale it's like getting one for free. Umm negative, I paid for all three at the sale price so I got nothing for free. In the real world, the two items would be charged and the third should be zero but not in the alternate reality that Cosmo Prof does math in. Unbelievable.

A couple hours ago I visited CosmoProf store on 318 Ontario St in St Catharines. I was treated like an intruder or a thief. I am a licensed and experienced hairdresser, was operating a beauty salon in Brantford for over 15 years. I was away from Canada for 12 years, came back 2 months ago, renewed my license and try to come back to hairdressing. These 2 ladies working there were not helpful at all, what's more, they advised me to shop in Sally, s or on Amazon I felt like being kicked out from the store. Is this a way it should be? Respectfully Grace Janik

Have been going here for 9 years now and i will never be going back. The employees are rude and no help at all. Bought clippers which were defective right out of the box and was told they do not take returns. Asked her if they had another pair and there was literally nothing on their shelves. Wish i could give a 0

I purchased a blow dryer here thats a strange shape. It will not fit in my dryer hole at my station. Its shaped like a football. It has a weird delayed start and is absolutely worthless to me. I paid 200$ for this worthless blow dryer. Do not purchase your Hot tools here as they are non refundable here. Even with a receipt. Ive never had any problems returning items to salon centric. Ridiculous and scandalous. Im never ever purchasing anything other then joico color at cosmoprof. Hoping salon centric will start carrying joico because I would never need to go to Cosmoprof ever again. Very very disappointed

Whenever I go in to a cosmoprof, they never seem to know any of the products they sell. They also have price stickers missing often. I've gotten a $20 brush for cheap because it wasn't labeled correctly. Very unprofessional.

Jaw dropping shocking service in this store. Worst experience in a store of my life. Left crying twice and wake up at night thinking about it. Been a loyal customer for 5+ years. I was bullied by the employees and received no help from customer service. I am still so stunned from this experience and will never ever spend another dime again and will continue to spread the word to prevent others from having to endure a traumatic experience like i have.

Awful online customer service. Placed an order in the app. NEVER received a tracking number. Called customer service 3 times…2 times I was left on hold for 30 minutes! 30 minutes! WTH The 3rd time I was disconnected after holding for 15 minutes. Unacceptable! I was told they would look into the tracking and email me. NEVER HAPPENED. This is the worst place to order from online. Would highly discourage anyone shopping online here.
Thankfully my order arrived.
No communication.
Extremely long wait on the phone.
Not trustworthy.
Zero stars.

We purchased a clipper from the local CosmoProf store and the clipper was defective right out of the box. Between the clipper, combs, and protection plan, we spend nearly $300 on it. Because of the return policy, we are not allowed to return the defective product even though it is brand new and within the 60 days of purchase. We have to work with the manufacture instead. I strongly recommend never purchasing anything from CosmoProf.