CosmoProfReviews 56

I understand the company has went green recently but, if you go in and spend $500 on merchandise I do believe that they should be able to give you a bag to put your merchandise in. There are green bags available. And paper receipts are still required for businesses to turn in for tax purposes.

Fees for fees, wanted to pay mine off and close it cause of all the fees and there was a 9.00 few to do that, closed it anyway, worst credit card ever..

Very bad experience!
I have been to this store location a couple of times. It shows that there is a serious management issues at this location. They seem not to able to get employees wanting to work at that store. Always closed on the important hours and always have a sign short of staffs. Worse experience was that I went there last July 2024 at this Spartanburg SC location. A non-responsive very rude lady associate is always on her cellphone FB streaming and bragging about how great when she was at New York. She does not want to be bothered when she's glued on her phone. She does not give any attention nor willing to provide any customer support to your needs! Stay Away! I do NOT recommend this store location! Go shop elsewhere!

An order was placed for same day delivery within the time frame indicated on their website. No delivery was made that day and the next day was a holiday. An inquiry was made via their website chat. The representative claimed that the time zone could have been wrong but LATER looked further into it and said it was within the correct time frame. A few hours later the order was cancelled with no reason and so another chat was initiated. The representative said that there was some issue of some sort with the "liaison". No follow up was made by Cosmoprof to remedy the situation and the order remains cancelled and our time wasted.

I purchased a blow dryer online from Cosmo Prof less than a week ago. Shortly after receiving the hairdryer, I changed my mind and called for a return label. I meet all return criteria. The box is unopened the blow dryer is unused I have proof of purchase and it is within 60 days. They insist that the box is open and that the blow dryer has been used. While being untrue, I am curious as to if they have cameras in my house and can see somehow think they see me using this blow dryer?! The box still bears manufacturers, tape, and yet they somehow they insist that it does not. Keep in mind that, this was an online purchase and I have only spoken with the representative over the phone. I have called several times and sent more than a dozen emails and yet I am refused.

This is a general statement of the poor experience(s) I have had with this company. I make purchases for myself and a few of my family and friends only. After recently finding out that one of the two stores within a reasonable distance from my home has closed permanently, I now have one store to shop at. Without fail, every time I go there, they do not have the products I need on the shelf. I am constantly having to switch my hair color to something different because they either have one or no bottles on the shelf, leaving my hair in a hit-or-miss state as to whether I will get my color right or not. If that isn't bad enough, I have tried to order online several times and most of the products I need are not able to be shipped to store and I am forced to either choose something else or pay ridiculously excessive shipping costs for 2-4 bottles of hair color which often amounts to the cost of the products themselves. If the store has space for the products on their shelves and they purport to sell it, they need to HAVE IT ON THE SHELF. And if they can't handle that, they need to be able to order it for you but they can't do that either. The products I need are all sold on Amazon and I don't even need my license for it. I will NOT be ordering from cosmo prof again and going through this ridiculousness.

Absolutely terrible company. Treats their employees horribly. LIES AND STEALS. DO NOT GIVE THEM YOUR MONEY IF YOU CARE ABOUT INTEGRITY!

I've been a member since 2006. I received my first Cosmprof member card from 1100 S Atlantic in Monterey Park, Ca. Kathy issued my card. I came back with my husband to help him get his card. Kathy added him to my card. We have both been using the same card for about 10 years. It hasn't been an issue. We order online and in person.
Last week we went to the Monterey Park location. It's been about a year since my last visit. As soon as we opened the door, "May I help you" echoed three times as the employees jumped out of the back room. I came for three specific things, and I know the store. I said "No" three times. There were no other customers in the store. I'm sure Kathy heard the other girls ask before she walked out and followed us straight to the hair color. She kept making random suggestions, as if she were rushing us out. Another girl stood at the end of the isle watching as well.
I got three tubes of hair color and forgot to get the Icy White and the developer. We went to check out. My husband handed the lady our cosmoprof card. She began to question if it was really his. She asked specifically for my ID. I told her it was in the car. I was about to go get it when she stopped me and said it was ok. She sold us the products and we left.
It wasn't until I was washing my client's hair that I realized I really needed that Icy White. I sent my husband to the Cosmoprof closest to our shop. They greeted him, asked if he needed help, once. Then asked him why our account was flagged. Apparently, the miserable woman at the Monterey Park location flagged our account, asking for my ID.
I've reviewed the store on several sites in hopes of getting a response and maybe even an apology. But it looks like that behavior has become normal in that location, according to their reviews. They don't respond to reviews either.
I felt discriminated. I felt targeted. I felt like we were profiled. My visit was useless since I had to go elsewhere to complete my purchases.
Please educate these women on customer service. It's useless to hoard the products so they don't get stolen and discourage customers from ever walking in again.
The website is difficult to log into. The prices are questionable. I find better deals in store.

I have tried to order 3 different times online and every time they say there is a glitch in the app. Very frustrating!

I've never been treated as bad in my whole life as I was in this store; if you want a suggestion you should find a different place for your purchases.

I went in to pay my bill in full in August. I was told they could not check my actual balance because their website was down. So I paid the amount of what I knew I had purchased and an additional $50 to cover fees ect... I was told I'd also receive a late fee credit for their system being down and not being able to pay my bill their system automatically adds a late fee. I have no access to my online account and have requested help several times with zero luck. I was contacted yesterday for a $53 balance all of which is a late fee that I acquired while receiving bills at the wrong address. (I have called and requested a change in the address several times)
I've had the card a little under a year and still have no physical card. I have no way of knowing what these charges are for as they send my statement to the wrong address. Per the conversation from the representatives I was told it was all late fees.
I keep track of what I buy from there and the payments that I made. I knew that I had paid well over what I purchased and still have no access to a full statement of charges/payments.
After being transferred many times I was told there is nothing I can do but pay the charges because even though I signed up through cosmoprof website and I can purchase things through their website that gets billed to my card I have no access to my card from their website because the card is actually through community Bank and that is where I need to go to sign up for access. However, the information I need to sign into my account from the bank website would be on a bill or on my credit card these of which I do not have any of and they cannot provide me with one digitally.
When I asked for the bank's information they told me I could look it up!? WTF!
Absolutely disgusting customer service - I'm cancelling this card and will no longer purchase a thing from these people!

I found the manger very rude when I went in today. Didn't look up, very stern and gave no sh***.
Lacking friendliness and cared not that she lost a sale. I've shopped at COSMOPROF for many years and never experienced this. Time to call it a day lady.

Placed an order online. I refused an order after calling to cancel it in September. It's November and still no refund of $2548. It's November now and I've filed a complaint with BBB.org if they don't respond and give me my refund it's going to small claim court. This is ridiculous.

Talk about sticky math. I purchased Kendra as part of the advertised B2G1 free promotion but quickly realized you get nothing for free. You can buy each of the items at a discount without the need to purchase 3 to receive the discount price, the third item doesn't come off at the end it comes up as the same as all the other sale items. I questioned this and was told since the items are on sale it's like getting one for free. Umm negative, I paid for all three at the sale price so I got nothing for free. In the real world, the two items would be charged and the third should be zero but not in the alternate reality that Cosmo Prof does math in. Unbelievable.

I would like to express my appreciation to the CosmoProf, in Bohemia, NY. I have been a frequent customer for almost a year and a half. I am very happy with CosmoProf's diverse supply of quality brand name items and the helpful store manager. I would like to say a special Thank you to Marlena from CosmoProf in Bohemia. She always creates a very friendly and kind atmosphere around where you can feel comfortable. That's all one needs when shopping! I am happy to shop there. Best experience! If I could rate this review with more stars I would!
Elena, hairstylist

You might as well just shop for your products on Amazon and save your gas and time you will only be saving $2-$5 at the most by going to cosmos the amount is so little it's really not worth it! Use to shop there in the passed a lot but definitely traversed all my stuff to west cost way more reasonable pricing for hairstylists. I just cherry pick for cosmos now which is sad as I did shopped there for 17 years m. I think it was the passed 3-4 years I started to stop shopping there just started to find there where pricing as much as buying in a store! The one on Scott road be careful they always overcharge I even notice them doing it to other costumers as well hoping they might not notice that they have received the sale discount or double charge. It happen to me a couple times and this last time said something the last time but not this time! Saw another customer come in complain they got over charged as well! When purchasing with caution!

A couple hours ago I visited CosmoProf store on 318 Ontario St in St Catharines. I was treated like an intruder or a thief. I am a licensed and experienced hairdresser, was operating a beauty salon in Brantford for over 15 years. I was away from Canada for 12 years, came back 2 months ago, renewed my license and try to come back to hairdressing. These 2 ladies working there were not helpful at all, what's more, they advised me to shop in Sally, s or on Amazon I felt like being kicked out from the store. Is this a way it should be? Respectfully Grace Janik

I have been trying for weeks to get Guy tang colors, being told by 3 different stores they arent getting them in, or they cant order anything and yet I was told on Guy tangs Instagram to ask the manager to order it, was told no they cant do that either, yet went directly to the Guy tang website and ordered 6 tubes, then today called and asked when shipments come in, was told it was today but to call back thursday, so it takes 2 days to put out product? I then asked if there was a packing slip to make sure there was the developer, before wasting my time with them, i wanted, since that has been out for weeks as well, was told no they cant do that. Very bad customer service! I will just order it directly from his website, i'm tired of the runaround