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CoolhorseReviews 41

4.8

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Coolhorse Reviews Summary

Coolhorse has a rating of 4.8 stars from 41 reviews, indicating that most customers are generally satisfied with their purchases. Coolhorse ranks 28th among Pets sites.

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Nevada
1 review
0 helpful votes
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Fast shipping
December 8, 2017

I will continue to order from you guys. Fast and easy website to order from. Thank you for being so great

Date of experience: December 7, 2017
Illinois
1 review
0 helpful votes
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I LOVE Coolhorse!
December 7, 2017

Coolhorse is my go-to place for ordering. Super helpful, speedy shipping and my grandson loves the sucker that comes along with the order!

Date of experience: December 6, 2017
Texas
1 review
0 helpful votes
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Fast!
December 5, 2017

I order a pair of splint boots and bells boots on a Friday afternoon and the were here Monday. The price was an extremely good deal.

Date of experience: December 4, 2017
Nebraska
1 review
0 helpful votes
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Larry - Nebraska
December 5, 2017

Very good service from information provided by e-mail reply and telephone call relative to a product ordered that was not in stock. Shipped same day and I received order in a couple of days. Very pleased with product and service.

Date of experience: December 4, 2017
Indiana
1 review
0 helpful votes
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Gifts for Grandkids
December 5, 2017

They will have a blast bouncing around the barn with these. This was the best price I have found on these.

Date of experience: December 4, 2017
Australia
1 review
0 helpful votes
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Not as good as usual
December 3, 2017

Hi guys. I received an email on 23nov saying my order was shipped yesterday. Then i got another email on 30nov saying your order was shipped yesterday. Now it dec5 and still no order. Usually outstanding service but not this time. Sorry.

Date of experience: December 3, 2017
Massachusetts
1 review
0 helpful votes
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Great service
December 3, 2017

Wasn't sure where to look for a requested Christmas gift, but Coolhorse had it in stock for less than other places and was quick at shipping it.

Date of experience: December 1, 2017
Wisconsin
1 review
0 helpful votes
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Quick and efficient
November 8, 2017

Love iconoclast and whenever they go on sale, it's even better. The combo deal from Coolhorse was fantastic and, tuenlricing was great. It's like I got the bell boots for free.

Date of experience: November 8, 2017
Florida
4 reviews
0 helpful votes
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I recently ordered a saddle pad by ESP at a great price! I can always count on Coolhorse to let me know when tack I want and need is on sale. Thanks, Coolhorse, and your customer service is excellent.

Date of experience: October 29, 2017
North Carolina
1 review
0 helpful votes
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Little looper set
October 22, 2017

Two things bothered me. The first is one of the sets had a price sticker of $24.95 yet the price was more than double that. Secondly, the roping glove provided is an adult size glove not a childs size.

Date of experience: October 22, 2017
Stacey H. — Coolhorse Rep
over a year old

Good Morning Carolyn,

I am so sorry that the Little Looper sets did not meet your expectations. First, I want to ask a favor. If you would be able to send me a picture of the price sticker showing $24.95 I would like to research that a little bit. That is significantly less than we paid for the sets, and I am wondering if the sticker off another item might have gotten onto the roping set by mistake. Second, I would like to offer you some smaller gloves. I can put those in the mail out for you today, but I was wondering what age kiddos the sets are intended for? I expect they put a larger glove in just to make sure it wasn't too small for anyone who received it, but I would be happy to send you out some youth size gloves.

Thanks for taking the time to leave us feedback, and I hope that we can make it up to you!

Sincerely,
Stacey Hubbard
Coolhorse.com

New Jersey
1 review
0 helpful votes
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Ordered a CSI pad, it works great and was just what I was looking for. The ordering process was quick and easy. The pad shipped immideatly and I received it within a week!

Date of experience: October 16, 2017
Germany
1 review
0 helpful votes
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Good service
October 13, 2017

Found the product I wanted at a fair price plus I had a coupon code which made it even better! My product arrived just as promised a few days later

Date of experience: October 13, 2017
District of Columbia
1 review
0 helpful votes
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Great site
October 13, 2017

Very efficient with finding your product quick and check out time are amazingly fast. I Looked at amazon and quickly became a cool horse fan with cheaper prices and very expedited shipping.

Date of experience: October 13, 2017
Iowa
1 review
0 helpful votes
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Great service
October 12, 2017

Very helpful staff that called because my item was back ordered and substituted another product for the same cost... Excellent service!

Date of experience: October 11, 2017
Louisiana
1 review
0 helpful votes
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Excellent!
October 10, 2017

Was very satisfied with the product and very happy with the price. Product was shipped quickly. Will use this company again.

Date of experience: October 10, 2017
Texas
1 review
0 helpful votes
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Excellent
October 8, 2017

Service was easy and fast delivery! I will for sure order again very soon! I was extremely satisfied :)

Date of experience: October 8, 2017
Stacey H. — Coolhorse Rep
over a year old

Hi Jimme, Thank you for the wonderful review, I am so glad that you were pleased with your experience shopping with us at Coolhorse!

New Mexico
1 review
0 helpful votes
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Quick and easy to order, shipped and received as fast as it can be done. Most dependable source I have found.

Date of experience: October 6, 2017
Stacey H. — Coolhorse Rep
over a year old

Thank you so much for the amazing feedback! Please let us know if we can be of assistance to you in the future.

Minnesota
1 review
0 helpful votes
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Fast shipping and great prices. Also like when they have free shipping, helps when you have a lot of things to buy. Would like to hopefully see more bits in your collection soon.

Date of experience: October 4, 2017
Stacey H. — Coolhorse Rep
over a year old

Hello! Thank you so much for taking the time to leave us a review, we really do appreciate the feedback. Are you looking for a specific brand or type of bits? I would love a little more info there so I can make sure I keep an eye out for the right kind to add to our selection.

New York
1 review
0 helpful votes
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Quick
October 2, 2017

Coolhorse sent my order very quickly. The price was great! Usually spend 45 dollars on one rope and get six of them for 35 dollars. Just a really great business!

Date of experience: October 2, 2017
Stacey H. — Coolhorse Rep
over a year old

Thank you so much for the review! We love hearing from our customers and we definitely appreciate your order. Thanks again!

Kansas
1 review
0 helpful votes
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Classic Rope
September 18, 2017

The product is great and the online shopping through cool horse is super easy to use and the shipping time was fast and my product got here on time.

Date of experience: September 17, 2017
Stacey H. — Coolhorse Rep
over a year old

Thank you so much for the wonderful feedback, it is so important to us to know we are meeting our customers' expectations!