Cool Frames Reviews Summary
Cool Frames has a rating of 4.1 stars from 1,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price and new glasses. Cool Frames ranks 11th among Sunglasses sites.
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Satisfied with the lens and frame. Authentic and prescription is on point.
Terribly warped literally couldn't wear them. When I asked for refund I couldn't believe they told me to take them to my eye dr because they can "fix them" what world are they living in? And then when I declined because I paid for a new pair not a pair I need to have to take to go get fixed they said I would have to pay to ship them back as well as pay a "restocking fee" yes you heard that right they are going to restock these damaged sunglasses and sell them to some poor customer knowing that they are going to get a messed up pair of glasses. Also when I left my first review here they have a one star rating now it's somehow a 4.5? Sounds like they're leaving fake reviews. Do not order from them. This is something they do to so
Many people I did the research on them after I got those frames wish I did it before because there are tons of people out there on Reddit, and YouTube (places where people can't leave fake reviews or lies) warning people about this place.
Easy to find the frames I wanted and submit the Rx and pupillary distance using their calculator. Pricing was very competitive. Reasonable time required to fulfill my order. Very happy with my new computer progressive lens glasses.
Easy to order, simple frame. Didn't do a prescription, just in case they mess up.
You should use Google pay. I'm sick of entering and giving my credit card info over and over again to some third party site that you picked cause it was the cheapest.
Good selection, easy to order and great customer service!
It was good. The tools used to measure my pupil distance was not consistent each time I measured so that was a bit confusing. I did find a ruler to measure with.
Been very Satisfied with customer service and quality of getting my prescription correct.
Great service when I ordered a pair of new frames. I had to call them to update my shipping address. They changed it and mailed my frames out very quickly. Will definitely order from Cool Frames again.
They came fast and are exactly what my son (age 10) wanted!
Friendly user website with a great selection and brands!
Simple and easy to use, nice web site. Didn't have any problems ordering for company..
Just broke my old frames and found this awesome site and saved a bunch of money! Perfect condition!
Great site and product. I needed to replace that Rand and model and it was an easy process
Found exactly what I was looking for, and price and delivery exceeded my expectations.
Thanks.
They are better looking than my original, different color. Worked out great.
I submitted my prescription online from my doctors office, the Frames look great and the prescription was done perfectly. They even threw in some extra prescription lenses in case I need them.
Easy to access site and good prices
Helpful staff manning phones
From the business
Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members