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Cool FramesReviews 1,491

4.1
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Cool Frames Reviews Summary

Cool Frames has a rating of 4.1 stars from 1,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Cool Frames most frequently mention customer service, great price and new glasses. Cool Frames ranks 11th among Sunglasses sites.

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4,923 reviews
Illinois
2 reviews
0 helpful votes
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Versace sunglasses
February 18, 2024

Nice sunglasses excellent customer service 5 stars plus

Date of experience: February 18, 2024
New York
1 review
0 helpful votes
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Glasses that fit, timely delivery
February 18, 2024

Having an extra, extra wide head it's always annoying to find glasses. But I was finally able to find a pair that fits and the delivery time was great.

Date of experience: February 18, 2024
Michigan
1 review
0 helpful votes
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Excellent
February 18, 2024

Love my Gucci frames i get lots of compliments thank you great fast shipping and accurate

Date of experience: February 18, 2024
Virginia
1 review
0 helpful votes
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Two pairs.
February 18, 2024

I bought two frames for which my optometrist will provide lenses. I love the first pair but would like to return the second pair for a different frame before I get lenses. How can I do that

Date of experience: February 18, 2024
Mexico
2 reviews
0 helpful votes
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No follow up e mail
February 25, 2024

Made the order and didn't hear back at all until I made an effort to contact customer service which was not straightforward.

Date of experience: February 18, 2024
Texas
1 review
0 helpful votes
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Was alright
February 24, 2024

Took too long, didn't have a direct was of tracking order.

Date of experience: February 17, 2024
Michigan
1 review
0 helpful votes
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Great place to get glasses
February 17, 2024

Nice and easy site to use if you have any question just call and they are very helpful

Date of experience: February 17, 2024
Michigan
1 review
0 helpful votes
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Great product and service!
February 17, 2024

Easy and fast!
Thank you!
I would buy from here again.

Date of experience: February 17, 2024
GB
1 review
0 helpful votes
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Good Value
February 17, 2024

I ordered mine from the UK as they were so much cheaper on Cool Frames. Arrived fairly quickly and was updated.
Only small niggle is that the glasses do not fit in the cases provided.

Date of experience: February 17, 2024
Washington
1 review
0 helpful votes
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I got it
February 16, 2024

It took awhile but I got them. I'm not thrilled that it was slow but it's legit.

Date of experience: February 16, 2024
Georgia
1 review
0 helpful votes
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Very nice frames
February 16, 2024

Slow shipping, frames darker then I preferred. I wanted red. On the picture it looks red, but these are burgundy wine colored. The lenses are great. I can see very well on them and they look great on me.

Date of experience: February 16, 2024
Canada
1 review
0 helpful votes
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Quick shipping
February 16, 2024

So far so good hope I dont get any international shipping fee surprises, thankyou
No real surprises, fair duties to pay but price of frames reasonable.
Would buy again thanks.

Date of experience: February 16, 2024
Mississippi
1 review
0 helpful votes
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Very easy shopping experience
February 16, 2024

The selection and prices are great and ordering was very easy. The eyeglasses shipped quickly to my house.

Date of experience: February 16, 2024
Vermont
1 review
0 helpful votes
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I was so thankful to find Cool Frames as they carry the Nifties frames which I love. The optometrist in town wanted to charge me double what Cool Frames charged me for my designer frames and prescription! I will definitely use Cool Frames again and would recommend it to others as well. Thank you so much!

Date of experience: February 16, 2024
New Jersey
1 review
0 helpful votes
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Excellent customer service
February 15, 2024

I ordered a pair of prada sunglasses and they arrived but they were a bit damaged. I contacted customer service and they replaced my pair with brand new ones.

Date of experience: February 15, 2024
South Dakota
2 reviews
0 helpful votes
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Excellent Shades
February 15, 2024

The rep was very knowledgeable and helpful in finding the right glasses for me.

Date of experience: February 15, 2024
New Jersey
1 review
0 helpful votes
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Love CoolFrames
February 15, 2024

Easy to purchase. Quick delivery. Exactly what I ordered and cheaper than at the physician's office. I will order from here again. Thank you CoolFrames.

Date of experience: February 15, 2024
Minnesota
1 review
0 helpful votes
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Arrived in excellent condition
February 15, 2024

I received continuous communication throughout the process. My new glasses arrived in excellent condition, it was like seeing with new eyes. The frames are exactly as promised, high quality materials handled with care. I would order from Cool Frames again and recommend it.

Date of experience: February 15, 2024
Michigan
1 review
0 helpful votes
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Great service.
February 15, 2024

My order was received quickly & correct. The frames I was looking for were discontinued but I was able to find them through Cool Frames.

Date of experience: February 15, 2024
California
1 review
0 helpful votes
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Helpfully customer service.
February 15, 2024

Great service! Happy with my order. Purchased a couple of years ago. Needed an upgrade with thinner lens, do to my high script. Had no problem returning and having them replace my lens.

Date of experience: February 15, 2024

From the business

Designer Eye wear Boutique with the worlds largest selection of designer eye glasses and sunglasses


coolframes.com
Founded in 1997
Brooklyn, NY, United States