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Contact Lens King

Overview

Contact Lens King has a rating of 4.1 stars from 2,832 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Contact Lens King most frequently mention customer service, fast delivery and great prices. Contact Lens King ranks 4th among Contact Lenses sites.

service
421
value
14
shipping
15
returns
5
quality
2,789
This company responds to reviews on average within 0 days

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23,006 reviews
How would you rate Contact Lens King?
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South Carolina
2 reviews
0 helpful votes
Follow Dennis G.
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My recent experience with Contact Lens King. They say 100% Satisfaction guarantee, however I was not happy with mine and because I tried one of the contacts in the box (how else would I know if I would be satisfied or not?) they will not accept returns. The lenses are blurry and have a ring/shadow around them when in. I wouldn't even feel safe walking, much less driving. These were my prescription lenses so I asked to return, but they would not. Hence this honest and accurate review, very disappointing.

Date of experience: January 31, 2019
Georgia
1 review
0 helpful votes
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Have not started to use these yet as I am using up some older ones. This will be my first experience wearing ones from you but have had same lens from another company. So don't foresee any problems.
Will notify you if any problems.

Date of experience: December 25, 2022
Amanda R. Contact Lens King Rep
over a year old

HI Karen. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.

Ecuador
1 review
0 helpful votes
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Nice package, super clean and comfortable
August 1, 2023

Nice package, super clean and comfortable.
Easy to use. Wearing these contact lenses can be a transformative experience. They provide me clear vision without the hassle of glasses. They feel comfortable and lightweight, allowing for freedom of movement. Contact lenses enhance self-confidence and appearance.

Date of experience: August 1, 2023
Amanda R. Contact Lens King Rep
over a year old

Hi Jennifer. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.

Canada
1 review
0 helpful votes
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I don't usually write reviews but I felt like this deserves it. Overall great experience, but figuring out tracking for the order was a little difficult - as a suggestion, maybe try to make it more accessible? Showing up at my door was a surprise due to this; but, it came in a sturdy little box and came with a surprise free contact storage container. This is the only site that carries contacts with my DIA and BC, and they come at a great price. Easy to order, reasonable shipping.

Date of experience: May 26, 2022
Nichole M. Contact Lens King Rep
over a year old

HI Monica. Thank you the review, we appreciate the feedback and will forward this the appropriate departments to be looked into further.

Ohio
1 review
0 helpful votes
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Really very happy with service
February 22, 2023

Really very happy with service. No hidden fees, first time user and i am not going anywhere else now
Used lens.com for several decades but now i am switching because of their hidden fees. Really impressed with kings upfront pricing. They are the cheapest among their competitors

Date of experience: February 22, 2023
Amanda R. Contact Lens King Rep
over a year old

HI Salim. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.

Florida
1 review
0 helpful votes
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Fast, easy, straightforward
November 13, 2021

Fast, easy, straightforward. Good explanation for the fee - and obviously it works because the initial cheaper price was why I came to the website. Unfortunate that it's necessary, but I appreciate the trust in customers to understand.

Date of experience: November 13, 2021
Ohio
1 review
0 helpful votes
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Shipping was fast, order was just a described
February 16, 2022

Shipping was fast, order was just a described. Took a day to get use the contacts but I have no irritation on the second day. Don't notice them at all which is something I really struggled with in the past.

Date of experience: February 16, 2022
Louisiana
1 review
0 helpful votes
Follow L U.
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I am very disappointed that my package of contacts did not include a free contact case. I know it's minor and shouldn't assume but for over 25 years of ordering and receiving contacts with other companies I've always received cases and solution.

Date of experience: December 11, 2021
West Virginia
1 review
0 helpful votes
Follow lorah T.
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Contacts have been on backorder the last few times we have ordered, but once in they ship quickly. A little disappointed there is never a "good" discount for recurring customers like the good deals for new customers. That would be a great addition instead of the random 10% off right after you order contacts that will never get used.

Date of experience: May 18, 2023
Amanda R. Contact Lens King Rep
over a year old

Hi Lorah. Thank you for ordering with Contact Lens King. We do send out weekly coupons that can be used on all regular priced items. The coupons do vary from 10% to 20% off as well as free shipping. If you would like to get our weekly coupons please sign up for our emails, SMS and push notifications. We appreciate your business and look forward to serving you in the future.

Canada
1 review
0 helpful votes
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Easy to navigate website
June 19, 2023
Updated review

Easy to navigate website. It took about 20 days from the time I ordered to receive the contacts. I would have appreciated more than one email about a delay, for example a second email to say we are still working on your order. I did call customer service to make sure my order wasn't forgotten and they were very helpful! Overall a great experience just took a star off for needing to call them to check in.

Date of experience: June 19, 2023
Amanda R. Contact Lens King Rep
over a year old

HI Allison. Thank you for ordering with Contact Lens King. I do apologize there was a delay with the manufacturer. However, I will bring it to the managements attention to see if we can implement a second email if needed. We appreciate your business and look forward to serving you in the future.


Easy to navigate website
May 30, 2023
Previous review

Easy to navigate website

Date of experience: May 30, 2023
Florida
2 reviews
0 helpful votes
Follow Anna I.
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I wasn't familiar with this company before placing the order. Contact lenses shipped out right away and arrived very quickly. Customer service was very friendly and answered all my questions. Will be ordering from Lens King for all future contact lenses!

Date of experience: January 30, 2023
Amanda R. Contact Lens King Rep
over a year old

HI Anna. Thank you for ordering with Contact Lens King and for the review. We appreciate your business and look forward to serving you in the future.

Montana
1 review
0 helpful votes
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Good service
July 4, 2022

Good service. A but finicky with my existing prescription and had to get a new one to order new contacts, but in the end I was happy with the service. Admittedly, I was disappointed to see almost $100 added to my order in additional charges. I read the disclaimer explaining that "everyone else is doing it", but just because others are superfluously inflating prices, doesn't mean CLK needs to. If you chose a reasonable added cost that made you profitable, without simply trying to match others, people would flock to your service. That said, you were the same or slightly lower than your competitors in price and the service was fine. Will certainly consider using you again.

Date of experience: July 4, 2022
Georgia
1 review
0 helpful votes
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Choose ContactLensKing.com because my previous supplier decided to play games and completely hide the bogus "processing fee" until the moment you click the process payment button. The fee never appears in the cart and the "subtotal" on the credit card entry screen doesn't show the charge.

With ContactLensKing.com they had a very clear easy to find FAQ explaining the ridiculous tactic first implemented by others, and that they must necessarily play the same game or not get internet traffic.

They are clear about the charge and don't hide it. All that said, the overall cost is in line with other discount internet contact suppliers, and THEY DON'T LIE.

Ordering, delivery, service are all excellent, as one would expect.

Date of experience: September 22, 2022
North Carolina
1 review
0 helpful votes
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I ordered contacts and asked them to contact my Dr. for the prescription. They did not get the prescription from my doctor. They will not take them back. They send out prescriptions without checking with doctors. Now I have contacts that I can not wear and they will not refund or replace

Date of experience: November 14, 2022
Wisconsin
1 review
0 helpful votes
Follow laurie E.
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I have been ordering my contact lenses from Contact Lens King for several years. They save your information in your account so it is easy to order each time. I have always received my order quickly with no problems.

Date of experience: March 2, 2023
Amanda R. Contact Lens King Rep
over a year old

Hi Laurie. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.

Texas
1 review
0 helpful votes
Follow lorraine A.
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I am still deciding on the effectiveness of the contacts. So far they are feeling very good, but its only the first month that Iam wearing them. I am sure this will be a permanent arrangement, I want to see good and I like a fair price, which you have both. Thank you. LL

Date of experience: October 13, 2022
Mississippi
1 review
0 helpful votes
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Well I did order my contacts and I did receive them. On April 14th but now I see that you're trying to take $129 out for another two boxes of contacts that I already called and y'all said that it did not go through so that's why I ordered again and got my contacts. Now I am overdraft. Is there a way you can stop processing and put my money back in the bank.

Date of experience: April 17, 2022
North Carolina
1 review
0 helpful votes
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Great Service
June 6, 2021

I've had a great experience w/ this US based company. Competitive pricing & a streamlined online ordering process. The last order I placed in the afternoon (on a Thursday PM) & I had received my shipping confirmation the next morning (Friday PM).

Very satisfied!

Date of experience: June 4, 2021
Pennsylvania
1 review
0 helpful votes
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I used 2 day shipping for an order placed on 1/3/23
February 22, 2023

I used 2 day shipping for an order placed on 1/3/23. There was no indication that I needed to be present to sign for the delivery by selecting the higher priced shipping option for 2 day. UPS made the first attempted delivery on 1/10 which was a week after I placed my order, they did not leave feedback that I needed to be present to sign. After 2 more failed attempts the UPS statement said it was being returned to the sender. I spent 2 hours on the phone total with UPS and went to their customer service center 3 times before I was actually able to get my package on 1/16/23.

Date of experience: January 23, 2023
Amanda R. Contact Lens King Rep
over a year old

Hi Mark. Thank you for ordering with Contact Lens King. I apologize if you were not aware that you needed to be present to sign for the package. At the time of your order, you did select UPS 2 Day shipping. Unfortunately, we do not know it is signature required until the order hits our warehouse and a label is generated where UPS tells us it has to go signature required due to the amount. Once the products leave our warehouse with any carrier service Contact Lens King is not responsible for any carrier delays or any issues that may arise with their company trying to deliver your packages. I apologize for the inconveniences you encountered. We appreciate your business and look forward to serving you in the future.

Arkansas
1 review
0 helpful votes
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I had problems with my debit card after moving, wrong zip code. It took 3 tries at ordering before finally getting the right zip code and each time the people at Lens King were very nice and helpful. I received the order very, very fast, so fast, in fact that I didn't know what the package was when it arrived because I didn't expect it that quickly and it was exactly what I ordered. They even spelled my last name right! I will continue to order from them. Very pleased!

Date of experience: February 11, 2023
Amanda R. Contact Lens King Rep
over a year old

Hi Lisa. Thank you for ordering with Contact Lens King and for the review! We appreciate your business and look forward to serving you in the future.