Confused.com

I took out home insurance with Policy Expert via confused.com and was looking forward to my free Brian the robot toy. It never came as a delay was issued saying it may take months.
In the meantime, damage was caused to my terrace house from next doors gutter leaking into my bedroom then down the wall of the front room. I submitted a claim as this is what you do to get the house you insured repaired.
Not as easy as you may think as there was slight damp already there and in the end I was passed on to Policy Experts Solicitors.
Months of submitting photos and emails passed by. At least four before they turned round and said, "The damage is under £15,000 go away, you can`t claim a penny."
I then got on the phone only to be told, "The damage covered regards water is only for storm related repair."
How can I prove the cause of next doors damage? I asked her my 84 year old neighbour for details of her insurers only to be faced with, "Oh it`s my legs, they are killing me."
So this has caused a rift between her family and me. I have well over £5,000 to find for replastering, new carpet and redecorating and POLICY EXPERT are not interested.
confused.com? Well, they to don`t give a damn. No Brian is ever gonna be sent so I can save on gun and ammo to blow his plastic head off. The case has been closed by confused.com as they are not interested anymore, well would you be as you`ve got your cut from little old Steve the policy mug.
So beware of online insurance middle men, because if it`s cheap it will be nasty as well. I think this proves my point.

Just be careful when you use it as the insurance companies who quote do an immediate credit check on you and it is recorded on your record which could affect your credit score

I also purchased my car insurance through confused.com, but they are now refusing to send the toy claiming I did not purchase through their site, it took almost three months to tell me this via their website which I had been checking periodically to see when it was being delivered, but I did take insurance out through their site so be warned, and like the other reviewer stated I wont be using them again in the future.

David N

See you on watchdog you big babies! They advertise a free toy and then find an excuse not to send it. Just patiently waiting for trading standards to fine them for false advertising.

Used site because they offered a free Brian toy. Sadly they will not provide it as say insurance wasn't purchased through them.
I did use this site for new car insurance for my dad but certainly won't be using them again.
Has anyone else had this problem as wondering if the Brian Toy is just a scam?

Used this website twice. The first time years ago and lost all of the info i'd spent hours putting in so gave up. Tried again today onlt to be thwarted at the last bit. Won't accept my details as it says i already have an account and submit a password. Tried doing new password won't accept. Also now says my birthdate doesn't match my account. Confused? Yeah you bet!

All comparison websites are a bit of a con. The fact im an insurance advisor helps me with this review. Firstly none in te UK are independant. The one name above is owned by the Admiral group, so suprisingly if your a risk they want they will always be in the top 3. These site in the industry are not called by their marketing name of comparison websites. We call them Aggregator sites. They collect your info and sell it to other companies (hence the name aggregator). The main problem I have (working as a insurance advisor) is these sites market themselves as the best way to find the cheapest deal. The problem is they charge between £40 for the cheaper sites to £80 for the more well known (confused, comparethemarket, go compare etc). So although you do come across a few companies selling product as loss leaders, most companies have had to increase they charges to incorparate these cost. So these sites may save you time, but they cetainly don't save you money. If you were to ring around and haggle a bit you will be able to get it much cheaper. Yes i do mean haggle, that may sound hard for your "classic Briton" but i can tell you most Insurance advisor or salesmen can reduce the commision on their sales (we call it a slush fund). Its amazing how "classic Britons" accept the first price you give them, but people of Mediterranean, Asian or Middle Eastern decent will always haggle for a deal, and 9/10 time will get it.