CompressionSport

The prices were great for the quantity I was buying, but had the site actually listed the details for product availability I probably would not have ordered. I placed my high quantity order and requested the quickest delivery service available but was mislead (with lack of information) that most of that product (McDavid Level 1 Knee Sleeve) was not readily available.

I received my partial order within the appropriate time, but one of the sizes was back ordered. I had to call to follow up with someone to ask why I only received the partial order. At that moment, the customer service agent let me know that the product is made to order through McDavid and that expediting the order would not have made the difference. Had I known this, I would have just paid a higher price for the item from another company who would have had it in stock. I actually lost track of how many weeks it took to receive the completed order, when in reality I needed them in the few days that they should have been arrived with expedited shipping.

As a result to not having the product available within the timely manner, the company I work for had to purchase a second order through various vendors just to have it available to those who needed the McDavid Knee sleeve. There really should be a disclaimer or some notice about the product availability and a realistic timeline of how quickly someone could get their order fulfilled.

I'm concerned about the size and fit. I understand this product runs small. I hope it is returnable if it does not fit.

The brace fits fine except it is very uncomfortable to wear. It is not really helping me with my problem, as suggested by my Doctor. I tried wearing it during the night, when I sleep, hoping I would get used to the feel of it. I end up removing it during the middle of the night due to itching and the feeling like it is compressing my foot in all the wrong places. I think the extra large would be too big as I am not an overweight woman. I do have a long,narrow foot and I feel that I purchased the proper size and size is not the issue. I have been using a simple ace bandage to help support my ankle and this seems to work much better than the brace I purchased. I already owned 3 ace bandages and did not have to pay anything for those. I wish my Doctor had suggested the ace bandage. It didn't cost me anything. I was looking forward to using the Mcdavid brace, hoping that it would be less time consuming to apply. I was also hoping it would support my ankle without the bulk of an ace bandage, making it easier to slip into and out of my shoe. I just couldn't stand how it feels on my foot/ankle. I couldn't get it off my foot fast enough. I think your site is convenient and easy to use and your pricing was competitive. However, I think the product is not helpful.

After placing my order, I did not receive an order confirmation, so when it didn't arrive by the expected delivery date, I called to check. I was told that one item was backordered but would arrive and be shipped to me the next day; however, the order didn't come by the delivery date and I emailed and called again. My emails and voice mail were not answered after a few days, so I called again. The service rep was very rude and basically told me that the previous service rep lied and that the item wouldn't be in yet and wouldn't tell me when it would be in. I really needed the item for injury recovery, so I called and asked to speak to a manager who was also really rude--must be their corporate culture. I finally got part of my order with no explanation if the other part would ever be shipped. I emailed a request to cancel my remaining order and get a refund for the balance, but this request was not answered. Eventually, the other item arrived about a month after the expected date. I should have ordered these items from the vendors on Amazon.com for the same price. I only ordered from compressionsport.com because I hoped they would be more reliable. Would not recommend this vendor to anyone.