• CompressionSale

CompressionSale

Overview

CompressionSale has a rating of 4.36 stars from 134,380 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CompressionSale most frequently mention free shipping, knee highs, and live chat. CompressionSale ranks 1st among Medical Supply Store sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.1%
Positive
445
Neutral
52
Negative
112
32
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Special offer from CompressionSale
FREE Shipping on All Orders!
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What reviewers want you to know

Positive highlights

  • My doc want his patients to wear compression stockings after knee surgery.
  • Compression sale is quick and easy to use, and the product has been great to wear.

Critical highlights

  • Immediately called customer service to report the problem.
  • IF YOU EVEN TRY IT ON YOUR STUCK WITH STORE CREDIT & NO RETURN.
How would you rate CompressionSale?
Top Positive Review

“Compression knee highs”

Susan M.
2/18/24

Love them! They do the job. Had no swelling or pain in my legs the whole time I was at work and on my feet for 8 to 10 hours.

Top Critical Review

“Do not order from these people. Deceptive and convoluted return policies. Beware.”

Amy L.
1/29/24

I sent a return and they lied about my having worn them, I only tried them on once. They used a fake photo of some other tights. They argued about the returns then when they finally issued a credit it expired within 2 weeks. Plus the amount of postage they deduct for returns is excessive. Customer service people are rude and deceptive. DO NOT ORDER.

Reviews (134,380)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (332) store credit (93) compression stockings (189) return policy (78) compression sale (60) credit card (57) shopping experience (22)
Thumbnail of user glennas48
1 review
0 helpful votes
February 22nd, 2024
Verified purchase

Sent them back Tuesday, because they were too long. I copied the info and mailed it with the stockings, in exchange for a shorter pair. The delivery was fine, Thanks

Thumbnail of user sallyb672
1 review
0 helpful votes
January 6th, 2024
Verified purchase

My product got shipped to the wrong address. I tried to change the address immediately and there was no opportunity. No Avenue to do that so I had to go on our out of my way to pick up the product.

Thumbnail of user artemisl2
Alexander B. – CompressionSale Rep

We apologize for the experience that you have had with us. Most orders get processed and shipped within 5-10 minutes of being placed.

Thumbnail of user samm1354
1 review
1 helpful vote
August 17th, 2022

I paid for 4 day delivery. RECEIVED IN 7 DAYS!

I EXPECT A REFUND FOR THE EXTRA COST FOR 4 DAY DELIVERY

Look forward to hearing from you and notified about my refund credit

Sam F. Moses

Tip for consumers:
none

Products used:
casual 15-20 mmhg--XL

Value
Shipping
Quality
Thumbnail of user claudiak100
3 reviews
0 helpful votes
November 8th, 2023

Read the SMALLEST print of the supposedly "fast and easy" return policy. To return an unused item within a few days of purchase, they will keep 25% of your money if you want it refunded to your credit card. They will also keep some of your money if you choose store credit. It's in the very small grey italic print at the very bottom of the page. The top of the page is very misleading, and in the small print it says they automatically charge a "$6.95 shipping charge" ON TOP of YOU paying to ship it. Be aware.

Tip for consumers:
Terrible return policy.

Products used:
Jobst compression stockings

Shipping
Returns
Quality
Thumbnail of user cjevans138
1 review
0 helpful votes
December 9th, 2023

CompressionSales says easy 180 day returns. NOT true. Not easy...and you won't be getting your money refunded, even if the item is still in the box, and you've had it less than 1.5 weeks, unless it is one of the specific brands on which they offer returns {Dynaven is not one of them]. So I'm out $47+ dollars. On top of that, the charge 25% processing fee, and return shipping fees for returns. So it's hardly worth the effort. I ordered open toe compression stockings by mistake. Can wear only closed toe. Stuck with them. WIll donate to 2nd-hand store, but can't deduct donation of NEW items from taxes. I hope these stockings will help somebody. Be VERY careful in ordering from COmpressionSales, and don't believe their "easy 180 day return" claims. Read the fine print! I wish I had.

Tip for consumers:
That th 180 day easy return policy is BS.

Products used:
Have bought moxtl Jobst compression stockings from them. FIne if you know exactly what you want & can wait for shipping. Terrible if you need to return anything. Will think twice in future.

Service
Value
Shipping
Returns
Quality
Thumbnail of user don2
Do n.
2 reviews
1 helpful vote
November 29th, 2019
Verified purchase

Had trouble connecting to Live Chat. This was a reorder but had to key in all the - no automatic fill

Thumbnail of user ronnies117
Ronnie S.
1 review
2 helpful votes
August 25th, 2020
Verified purchase

Needs more detail about different stockings; e.g., why is a silicone band advisable. Which style has the most give at the knee, etc.

Thumbnail of user tamers7
1 review
2 helpful votes
February 25th, 2019

Terrible company! Restocking fee on everything, no exceptions! Not to mention shipping & taxes! Just total confusion, no one knows what's going on & yes you can return, only after headaches dealing with them. Don't order if you are not 110% sure exact size you want, otherwise you will be srewed!...
Today they have sent the correct socks today, and fixed a bad situation and made it into a good situation & I'm satisfied! Thanks

Thumbnail of user loiss311
0 reviews
0 helpful votes
June 23rd, 2022

The sizing for these knee hi's is S M L and unfortunately my measurements don't fit any of those since I have long feet and thin legs. I ordered Medium and manage to do with those but get a slightly tight fit in the foot and not much compression in the leg. I guess knee hi's don't come in more detailed sizing.

Products used:
stockings

Service
Value
Shipping
Quality
Thumbnail of user brendas2609
1 review
0 helpful votes
August 31st, 2023
Verified purchase

I received your compression pantyhose and use it everyday that I work. I really like the support it gives to my thighs, legs, and the pressure it applies to my knees and ankles. So far, it has held up to the hand washing that I do after each use. I look forward to ordering more compression items from you. Thank you and have a good day.

Thumbnail of user nancyc2578
1 review
0 helpful votes
February 17th, 2023
Verified purchase

The top of the elastic rolls down and is very uncomfortable. Any ideas to help stop this issue?

Thumbnail of user robertk3861
1 review
0 helpful votes
September 29th, 2023
Verified purchase

The price for these stockings went up 25% or more since my last purchase. Why? They come in nice full color boxes with an instruction book for just about every country on the planet. Both of these are unnecessary! I have been wearing these stocking for almost 25 years and would be happy to pay less and have them shipped in an unlabeled poly bag.

Thumbnail of user anonymousn943
anonymous N.
1 review
0 helpful votes
August 14th, 2020
Verified purchase

As a new customer I signed up for the 10 % off the first order, however I never received an email. A little disappointing

Thumbnail of user budz7
1 review
0 helpful votes
March 8th, 2023
Verified purchase

Busy difficult website.
Sizing chart could be better

Thumbnail of user luellenp1
1 review
1 helpful vote
January 14th, 2023
Verified purchase

My experience in ordering & receiving as ordered was good. I ordered the wrong compression strength & have tried to contact you to return as advised. I sent this message on 1/10/23. Today is the 14th and I feel you are waiting long enough so you can charge a restocking fee. I need a 15 to 20 compression strength, everything else the same & return the ones I purchased. My order # is *******

Thumbnail of user lindac5601
1 review
0 helpful votes
March 25th, 2024
Verified purchase

Ordered wrong stockings. Wanted toeless stockings but love the material and feel

Thumbnail of user scottf255
Scott F.
1 review
0 helpful votes
February 21st, 2019
Verified purchase

Misadvertised on the 10% off if e-mail is added to subscribe because you only offer the deal on 3 out of the many brands you carry. Also, the price I paid today during your "sale" is always the price this product costs. You guys make it seem like the cost is originally 67 dollars and I'm saving half. This is not the case, it is false savings. It just looks good to see a higher price that the client isn't paying, when in fact the lower price is always the price one would pay. Strange.

Thumbnail of user nancyr625
NANCY R.
1 review
0 helpful votes
May 9th, 2020
Verified purchase

Website would not accept my credit/Debit card. PayPal needed to be updated, but could not do that "after hours". Just a little frustrating. Product is good. I know it has been a while since ordering but was still a little surprised at the $9.00 jump in pricing.

Thumbnail of user cindyw1044
1 review
0 helpful votes
May 6th, 2023
Verified purchase

The compression sock was to small even though I used their chart. Returned the sock for an exchange and was charged $6.95 to exchange and difference in price but they were the same price other than my online coupon which they would not apply again. The customer service guy I spoke with was short and rude. Still waiting for the exchange. Will not use this company again.

Thumbnail of user isidorep8
Isidore P.
1 review
1 helpful vote
July 4th, 2020
Verified purchase

i don't like the site very much. too cluttered. i log in from a password app but it asks for the information anyway, etc. etc. I like the products a lot and whenever I call, customer service is great. But you need a website overhaul.

Thumbnail of user aliceh715
1 review
0 helpful votes
September 30th, 2023
Verified purchase

The package had been smashed when we got it. Upon opening it up there was no paperwork at all. My daughter said, "mother you ordered the wrong size. You need a medium." So now I want to return this pkg for a pkg of mediums. I have not opened the boxes or tried them on. But as I repeat they were smashed when I received them. What do I need to do in order to return them and have you send me the mediums?

Thumbnail of user nelsonb195
1 review
0 helpful votes
September 1st, 2023
Verified purchase

Have received the items ordered. Am in process of using them. Takes time to evaluate them. Thanks.

Thumbnail of user carolynj544
1 review
1 helpful vote
February 6th, 2023
Verified purchase

Training and understanding of the product was lacking. Product itself could've had a wider choice of range in size, color, size in toe less
Or not, a chart that was readable for someone that doesn't even know what they're doing when they order. Explanation between the CC, CB, LD, S, M, L, XL, LFC, XLFC, etc. disappointing and every aspect

Thumbnail of user anonymoush479
anonymous H.
2 reviews
1 helpful vote
June 15th, 2019
Verified purchase

the site said free shipping with my order, but at checkout there was a shipping charge, which I could not change

Thumbnail of user shirleyd1055
1 review
0 helpful votes
November 1st, 2023
Verified purchase

Received the hose, but I ordered the wrong pair. Having a problem trying to make a return. Not an easy process apparently.

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From the business

Seller of all sorts of compression stockings.

Company Representative

Thumbnail of user artemisl2
Alexander B.
Manager
Typically responds within 2 days

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